ハイランドとネス湖ザ・コンプリートツアー

Thank you for taking the time to share your feedback. We're very sorry to hear that your experience did not meet your expectations. Our Highlands tours do involve a significant amount of driving, as the destinations are spread across a large area. We aim to balance the journey with carefully planned stops, but we understand that this style of tour may not suit everyone. We're also sorry to hear about your comments regarding our guide. Providing a friendly and professional service is very important to us, and your feedback will be shared with our team and reviewed internally. We sincerely regret the unfortunate incident involving the child on the coach. We understand how unpleasant this must have been for everyone on board. However, many of the roads in the Scottish Highlands are narrow and winding, and it is not always possible or safe to stop immediately. In situations like these, our drivers must prioritize the safety of all passengers and other road users, which can sometimes mean continuing to the next safe stopping point. We appreciate you bringing these points to our attention, as feedback like yours helps us continue to improve our tours. We wish you all the best in your future travels.

Dear Traveller, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. However, we would like to clarify some important points mentioned in your review. First of all, we do not fully understand what you mean when you say that “other nationalities are not cared for.” On the day of your tour, there were two guides assigned: one for the Spanish-speaking group and another exclusively for the English-speaking group, which was yours. At all times, you had an English-speaking guide available to provide explanations, assistance, and support throughout the excursion. Regarding the uncomfortable seats and the old buses, we would like to clarify that our fleet consists of new, comfortable, high-end vehicles, designed to provide the utmost comfort to our passengers. While we understand that, after a journey of more than 12 hours, it may feel tiring, this does not mean that the seats are uncomfortable. As for the frozen windows incident, we would like to remind you that on the day of your trip there was a snowstorm in the area. Such extreme weather conditions can affect visibility and require brief safety stops, even when the vehicle is in perfect condition, as was the case. The safety of our passengers is always our top priority. We also do not understand what you mean by “absurd food rules.” Hot food is not permitted on board due to the strong smells it can generate, and this measure exists precisely to protect the comfort of all passengers. We sincerely appreciate your comments, as they help us continue improving day by day. We remain at your disposal for any further clarification. Kind regards,