We booked Berlin Christmas Magic and Holiday Tour for four and had to change our reservation to meet an hour earlier. Which we were advised would be no problem. However the lovely tour guide Natalie was advised we were a party of two and wanted a city tour. We got a city tour. The Christmas markets don’t open until 12:00 noon. Not happy!!
We’re truly sorry to hear that the experience did not meet your expectations. We understand how important it is for everything to align with your plans. Your feedback on scheduling and the focus of the tour has been noted, and we will carefully review this to ensure such issues are avoided in the future.














