There was a lot of miscommunication about pick up. All of the info given on tickets etc stated for us to be at the lobby of hotel for 6:30 am. Which we were… when they didnt show up, we contacted tour operator. Who said they would now be picking us up at 10:30! We were not impressed, and contacted the back, and said they would come for us at 8:10. They didnt arrive to 8:30. They need to communicate clearer on pick up times. The boat ride out to paradise island was not safe. The driver was going much too fast, and anyone sitting in the front of the boat was tossed around too much, and getting injured. I will say the guide on the bus was excellent. We articulate and knowledgeable, gave a great presentation during the drive
事業者からの返答
We sincerely apologize for the recent incident and any inconvenience it may have caused. Please know that we take this matter very seriously and are committed to improving as a company. We will carefully review what happened and implement the necessary changes to ensure it does not happen again in the future. Your satisfaction is our priority, and we appreciate your understanding and continued support.
Thank you for trusting us.
Sincerely,
N
Naquiaja_J
February 25, 2024
Paradise island the name speaks for itself
Everything was lovely the boat ride was amazing and the food was great. The tour guides were very nice and kept us entertained would definitely go back again
事業者からの返答
thanks a lot for the comment, we are glad that you loved our services & we greatly appreciate your
recommendations. Always
We will also be pleased to welcome you on a future occasion.
at your services!
M
markhU9924XZ
February 13, 2024
Paradise Island
There was a bit of confusion picking us up at our Condo. With What’s app we figured it out. The bus trip there was long but saw some interesting country side. The tour guide was very knowledgeable.
The Ocean was very rough, so the boat ride to the island wasn’t so great. If you have a bad back, sit near the back of the boat. The boat ride back was better account they drove closer to the shore.
The island is very small and not much shade. But it is definitely unique. The meal after was very good.
The trip was worth it and the drivers were good.
事業者からの返答
We sincerely apologize for the recent incident and any inconvenience it may have caused. Please know that we take this matter very seriously and are committed to improving as a company. We will carefully review what happened and implement the necessary changes to ensure it does not happen again in the future. Your satisfaction is our priority, and we appreciate your understanding and continued support.
Thank you for trusting us.
Sincerely,
L
Louis_V
January 4, 2023
The event should tell the...
The event should tell the people that schedule these event that it’s 2 hour drive from the hotel. They also was late the event said pick up was 630 am and they got there 830 am. Other then that it was a great time
事業者からの返答
We are sorry to hear about your inconvenience with the pickup.
We understand that we sent you a message 4 days before, letting you know your pick up time, as the tour has a separate section where it says that it has different pick up times depending on the pick up location. But we are sorry you had this inconvenience.
Happy new year Dear customer, thank you for choosing our products and for trusting our company!
We will also be pleased to welcome you on a future occasion
S
Sswetness
November 29, 2022
Extra extra beautiful
An exceptional service...a beautiful trip to Paradise Island, it was amazing...our tour guide Luis the best...
事業者からの返答
thanks a lot for the comment, we are glad that you loved our services & we greatly appreciate your
recommendations. Always
We will also be pleased to welcome you on a future occasion.
at your services
E
el_onoreg461
August 26, 2022
MUST SEE ♥️
It was really great! The guide was great, everything was very well organized. Beautiful activity to really do:)
1人が参考になったと回答
事業者からの返答
Merci beaucoup pour le commentaire, nous sommes heureux que vous ayez aimé nos services et nous apprécions grandement votre
recommandations. Toujours
à votre service !
T
Telvi1
August 17, 2022
Day of snorkeling
We have done the Sand Island Tours, the excursion has gone well, but lunch has not been fulfilled. There was no bread, lobster, chop, wine, dessert and coffee. Instead of lobster they served prawn, the chop for chicken, the coffee I forced to be put.
事業者からの返答
Hola buenas, Nos disculpamos por los inconvenientes ocurrido en la excursion, nos reuniremos con nuestros colaboradores para hablar sobre este caso, muchas gracias por su comentario nos ayuda mucho.
M
M4097IZjesusg
May 18, 2022
Punta Rucia
Waoooo Excellent Service and Friendliness as well as super quick answer to my questions thank you very much
事業者からの返答
Muchas gracias estimado por elegir nuestros servicios, nos alegramos de que le haya gustado y disfrutado. Esperamos verlo en otra ocasión y poder brindarle una vez mas nuestros servicios, muchas gracias y que tenga excelente día!
P
Patricia M
April 21, 2022
Beautiful places to visit .Amazing experience.
Dominican Republic is a beautiful island. I have been at the island 8 times. Paradise island is very beautiful. I love the color of the water.
The tour to Blue Lagon was amazing. Playa Grande and Playa Calleton are my favorites beaches.
Anddy tours was great. It is very easy communicating via whatsApp. They answer very fast.
事業者からの返答
Hi Patricia M, thank you so much for gave us the opportunity to provide you our service and that you liked it, that's our main missions, provide the best service to the client. You always be welcome!☺
2
247Leonardo
April 14, 2022
Best Tour agency in Dr.
Excellent experience. The staff, the lunch, the food and beverages at the beach were exceptional.
Luis and Matías, they were excellent hosts, all the way from the beginning until the end of the trip.
事業者からの返答
Hi, thanks a lot for the comment, we are glad that you loved our services & we greatly appreciate your
recommendations. Always
at your services and hope to see you the next time! 😁
Cabareteの類似ツアーを比較
最安値: Puerto Plata City Tour & Mount Isabel de Torres by Truck — $60
最高評価: Monkeyland Puerto Plata — 4.9 (1,529 件のレビュー)
