Title: Incredible waterfall adventure, but major issues with the booking platform
My experience with the booking process through Tripadvisor was incredibly frustrating. Due to incorrect pickup instructions, wrong timing, and inaccurate information provided by the platform, we nearly missed our tour entirely. If it hadn’t been for the kindness of two tour guides from a different company who stepped in to help us, we never would have made it to the site.
Because of the booking errors, we ended up having to drive ourselves to the location. However, once we arrived, everything turned around. We were met by a wonderful gentleman who organized our trip with two exceptional guides.
We were a group of eight, including my grandchildren, and despite the rough start, the actual waterfall experience was a fantastic adventure that the whole family truly enjoyed. I am so glad we made it, as it was a highlight of our trip. I unfortunately misplaced the card for our guides, but they provided an unforgettable experience. If you book this, I highly recommend double-checking all the details directly with the operator to avoid the logistical issues we faced.
事業者からの返答
Thank you so much for taking the time to share your experience and for the 5-star review!
We are truly sorry for the confusion you experienced with the pickup information and timing at the beginning of the day. We completely understand how frustrating that must have been, especially when traveling with a group of eight and your grandchildren.
We are very happy that once you arrived, everything turned around and that you and your family were able to enjoy the waterfall adventure. It means a lot to us to hear that our team and guides made the experience memorable and that it became one of the highlights of your trip.
Thank you as well for your kind words about our guides. We will be sure to share your feedback with the team — they will be very happy to know that they helped make your day special.
We truly appreciate your visit and hope to have the opportunity to welcome you and your family back to Costa Rica for another adventure in the future!
P
Pamela B
January 19, 2026 · via Tripadvisor
Joel was our guide and he was great! It ended up being just my husband and I on the tour and he made it fun and exciting
Joel was an excellent guide! He made sure we had a great time and felt safe the whole time! Highly recommend this tour group and ask for Joel!!
事業者からの返答
Thank you so much guys for your comment! We're glad to hear that from you. In our company, we work hard to give to our clients, memories that will last a lifetime, we want to give the best experience. We hope to see you soon to have more adventures together. PURA VIDA!!!!
D
DIANAH3275
December 23, 2025 · via Tripadvisor
Amazing tour!
We were a party of 8 with 2 tour guides, Joel and Josue. They were excellent! I cannot say enough what a fun tour this was. The best day we’ve had so far in Costa Rica. The tour guide were especially helpful, when one or two of us needed assistance. It was great to have one in front and one back. We had so much fun doing the creek walking and the waterfall climbing. We did the slide and the jump. It was awesome.!
事業者からの返答
This was my favorites thing we did in Jaco! We were led by knowledgeable guides, Joel and Josue, who took us to see TEN beautiful waterfalls. They had water and snacks for us and gave us time to swim and and enjoy the views. Along the way, they gave us information about local plants and animals. It’s a hike through creeks, so, I recommend good shoes that you don’t mind getting wet. There are several spots where you pull yourself up the rocks by rope, but the guides were attentive and helpful. There’s a refreshing local drink at the end that was the cherry on top! This was a memorable experience for our family!
M
melissa_g
July 1, 2025 · via Viator
Experience TEN beautiful waterfalls in one day!
This was my favorites thing we did in Jaco! We were led by knowledgeable guides, Joel and Josue, who took us to see TEN beautiful waterfalls. They had water and snacks for us and gave us time to swim and and enjoy the views. Along the way, they gave us information about local plants and animals. It’s a hike through creeks, so, I recommend good shoes that you don’t mind getting wet. There are several spots where you pull yourself up the rocks by rope, but the guides were attentive and helpful. There’s a refreshing local drink at the end that was the cherry on top! This was a memorable experience for our family!
事業者からの返答
Thank you so much guys for your comment! We're glad to hear that from you. In our company, we work hard to give to our clients, memories that will last a lifetime, we want to give the best experience. We hope to see you soon to have more adventures together. PURA VIDA!!!!
F
F9540CKpaulg
June 28, 2025 · via Tripadvisor
Hospitality all the way
Joel and team were awesome! The hike was perfect - 10 waterfalls! This team was prepared with water and snacks which were perfect. Guides we enthusiastic and prepared.
事業者からの返答
Thank you so much guys for your comment! We're glad to hear that from you. In our company, we work hard to give to our clients, memories that will last a lifetime, we want to give the best experience. We hope to see you soon to have more adventures together. PURA VIDA!!!!
K
K4058XLsandraw
February 26, 2025 · via Tripadvisor
Incredible sights and best tour guide in Costa
Joel is an amazing tour guide! So personable and knowledgeable about tour. Makes it a special experience. The most beautiful place ever!!
Look forward to returning and doing this again!!
事業者からの返答
Thank you so much guys for your comment! We're glad to hear that from you. In our company, we work hard to give to our clients, memories that will last a lifetime, we want to give the best experience. We hope to see you soon to have more adventures together. PURA VIDA!!!!
W
W7367RZdannyt
February 2, 2025 · via Tripadvisor
AMAZING
This is a must !!! This tour is absolutely amazing and worth every penny. Such a great experience, and will recommend to anyone traveling to Costa Rica!
事業者からの返答
Thank you so much guys for your comment! We're glad to hear that from you. In our company, we work hard to give to our clients, memories that will last a lifetime, we want to give the best experience. We hope to see you soon to have more adventures together. PURA VIDA!!!!
L
Loretta C
January 30, 2025 · via Tripadvisor
Our favorite tour guide in Jaco!!!
We love Joel! He is a wonderful guide who speaks in Spanish and English. Would definitely go to water fall tours with this company next time I’m in Costa Rica.
事業者からの返答
Thank you so much guys for your comment! We're glad to hear that from you. In our company, we work hard to give to our clients, memories that will last a lifetime, we want to give the best experience. We hope to see you soon to have more adventures together. PURA VIDA!!!!
W
W7257KQfabricioc
January 21, 2025 · via Tripadvisor
The best waterfall tour in Jaco, don't miss it!!
I didn't expect an amazing tour as this! Jaco is a great city, you have everything, but I didn't expect to see waterfalls like this. Is so refreshing, you have the option to do cliff jumping, the natural pools are great for swimming, and we saw a couple monkeys. It was simple great!
事業者からの返答
Thank you so much guys for your comment! We're glad to hear that from you. In our company, we work hard to give to our clients, memories that will last a lifetime, we want to give the best experience. We hope to see you soon to have more adventures together. PURA VIDA!!!!
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