The Queenstown Trial network has a huge number of trails to link together for sightseeing.
Pre trip I found it difficult using the Around the Basin website and bike trail map to figure out what the actual route options were from Arrowtown to Queenstown.
I arrived early at the office to find out more info on the trail options but found the reception staff member was only interested in checking me in (then advising I wait until the tour started to find out more info). Given that there were no other customers requiring her time, I found this quite unhelpful.
The man who gave the ride briefing was much more helpful, listened to the experience I was after and gave a good suggestion.
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Frank_S
April 28, 2026 · via Viator
Very nice tour and well organized.
A nice tour, but I recommend an e-bike because there are already some climbs. The organization with the booking and the shuttle was very well organized.
事業者からの返答
Thank you for the lovely review! We’re glad you enjoyed the tour and found the booking and shuttle process well organised. We agree - the e-bikes definitely make the climbs a lot more enjoyable. Hope to see you again on another ride soon!
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Ngaire_J
April 23, 2026 · via Viator
Guide was really helpful...
Guide was really helpful and friendly, and the ride back to Queenstown was a great way to see gorgeous scenery
事業者からの返答
Thanks for the lovely review! We’re glad you enjoyed the ride and the beautiful scenery on the way back to Queenstown. Great to hear our guide helped make the experience even better!
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Belinda_B
March 31, 2026 · via Viator
Phenomenal
Simply phenomenal. Queensland Trail is truly magical. I could not stop taking pictures.
The operators were great. Timely, good instructions and nice bikes.
I am a bike rider, but I opted for the E bike (first timer), and I’m so glad I did. At times, the incline was a bit steep, and was much easier with the e-bike.
The last 7K at the trail under construction, so you have to ride on the walk/bike path next to the highway. Not my favorite, but it wasn’t as bad as I thought it would be.
I highly recommend this tour!
事業者からの返答
Thanks for the great review! We’re so glad you enjoyed the Queensland Trail and had a good experience with the e-bike.
We also appreciate your understanding around the temporary trail diversion. Hope to see you out on another ride again sometime!
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Louise C
March 24, 2026 · via Tripadvisor
Disorganized tor company
Before the bike tour started the person running it said pay careful attention because on the ride to arrowtown the driver who is going to help us with the bikes in arrowtown is going to explain everything about the bike tour. The instructor/driver did not say one word on the drive over. When we got they helped us with the bikes and then gave brief instructions in a field and then we started. People that I saw on the way were clearly confused. I got lost but found my way because the map I was given was that clear. When I got back to the store I explained this to the woman in charge and she was very rude to me. Very disorganized.
事業者からの返答
Thank you for taking the time to share your experience, Louise.
Just to clarify how our rides operate. We run a check-in process at our shop front before departure, where all riders are provided with a trail guide that includes key information for the day. Our shop team are always available during this time to answer any urgent questions, but with a large number of customers checking in at once, it’s important riders take a moment to review this information before setting off.
On the shuttle, the driver’s role is to safely transport everyone to Arrowtown. Due to the number of passengers in one vehicle, it’s not always practical or safe to deliver a full briefing during the drive. Once in Arrowtown, our team assists with bike setup and provide a detailed briefing with navigation instructions before riders begin. We are always happy to answer any questions if riders need further clarification.
We’re sorry to hear you found parts of the ride confusing and that your experience in store didn’t feel positive. We’ll take this feedback on board and continue working on how we communicate key information as clearly as possible.
Cheers,
The Around The Basin Team
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travelingtexan100
March 11, 2026 · via Viator
Fun Day, Poor Check-in Staff
Overall a fun experience and a nice way to see the area around Queenstown. A fairly easy trip on an e-bike. But the two women at check-in were uniformly rude and surly to each customer. A bummer way to start what should be a fun day, start to finish.
事業者からの返答
Glad you enjoyed the experience overall.
Sorry to hear about your experience at check-in.
T
Turkey007
March 11, 2026 · via Tripadvisor
A must do if in Queenstown.
This trail from Arrowtown to Queenstown is absolutely stunning. Arrowtown itself is worth at least an hour to visit before you set off. The views are just once in a lifetime. Trail is well marked and the team are great. You get bikes, helmets and excellent instructions. I would say you need a reasonable level of fitness and you should be fairly confident on a bike. We did it in 4 hours with a few stops for photos but you get the bikes for 6 hours so we did wish we had stopped a little more to relax and take photos. First and second thirds of the trail are more spectacular but, to be honest, the whole ride is out of this world.
事業者からの返答
Thanks so much for the awesome review!
We’re stoked to hear you enjoyed the ride from Arrowtown to Queenstown - it really is a special part of the world. Great call on allowing extra time in Arrowtown too, it’s definitely worth a wander or grabbing a coffee there before setting off.
Thanks for sharing the beautiful pictures. It looks like you had a great day. We really appreciate the kind words about the team and the setup as well.
Hope to see you back next time!
Cheers,
The Around The Basin Team
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Sona_A
March 3, 2026 · via Viator
Great ride
Very organized and a great ride. E-bikes are the way to go. Easy trail to follow from Arrowtown to Queenstown.
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Christine_W
February 25, 2026 · via Viator
A great day
No refreshment stops until near the end and then a very nice brewery. A great day! And once you've handed your bike back enjoy an ice cream!
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fred_e
February 18, 2026 · via Viator
A gorgeous ride
As an experienced cyclist,I have ridden many places and trails. Except for a few kilometers of construction, this was probably the prettiest ride I've done.
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