Bad communication and (maybe?) cancelled tour = REFUND
Tour operator sent us a WhatsApp the day before the tour (Worldtours Italy) saying that they didn't have enough people signed up, so it was cancelled and we could either rebook a different tour, reschedule that one, or get a refund. I said refund, then I booked a new tour with a different tour company. A few hours later, we got another message from a different number (Worldtours staff) saying they would pick us up at 8am the next day. We also received conflicting information through Viator messaging. 10 days later, we had not received a refund and they did not reply to my follow up WhatsApp message, so I had to go through Viator to get a refund. Communication with this tour company was awful - I'm still not sure if the tour actually took place or not - and I would not recommend.
S
Storyteller781944
September 10, 2026 · via Tripadvisor
An Unforgettable trip to Pompeii and Volcano
"We had an excellent experience with our driver Antonio Carola today. He picked us up right on time, was incredibly patient, polite, and made the whole day feel super smooth. Along the way he shared helpful info about the area and answered every question we had. He even recommended a great local restaurant that we loved. He took us to Pompeii and up near Vesuvius, giving us plenty of time to explore and take photos without feeling rushed. And as a kind gesture, he dropped us right at our hotel since it was on his way, which saved us a lot of backtracking. Truly a safe, professional, and thoughtful driver. We couldn't recommend Antonio more highly."
事業者からの返答
Thank you so much for taking the time to leave us such a wonderful review! We are so glad to hear you had a great experience with us. Hope to see you again soon!
J
jackpE2745FP
September 4, 2026 · via Tripadvisor
Amazing tour
This tour was amazing! Antonio Carola was the best driver, he took great care of us and was very knowledgeable about the area.
When we got to Pompeii, Roberta provided an insightful and informative tour. She was very passionate and knowledgeable and provided us a world class tour of the ruins.
事業者からの返答
Thank you so much for your fantastic review! We’re delighted to hear that you had such an amazing experience with us.
It’s wonderful to know that Antonio Carola made you feel well taken care of and shared his knowledge of the area along the way. We’ll be sure to pass your kind words on to him!
We’re equally happy that Roberta made your visit to Pompeii so special with her passion, knowledge, and insightful explanations. We’re proud to have guides who can truly bring the ancient ruins to life.
Thank you for your lovely feedback and for choosing us. We hope to welcome you back for another unforgettable experience in Italy!
L
LucyTro
August 16, 2026 · via Tripadvisor
Excellent day
Excellent experience. Pitched just right for all the family to enjoy.
事業者からの返答
Thank you so much for your lovely feedback! We’re delighted to hear that the experience was just right for the whole family and that everyone enjoyed it. We hope to welcome you all back again for another memorable day!
O
O3173VNdaniellem
August 16, 2026 · via Tripadvisor
Fantastic special experience
Myself and my husband and children along with our friends and children did a private Pompeii and Vesuvius tour with Antonio Carelo today. He was absolutely amazing from start to finish. He was there with a clearly marked sign when we left our cruise and was friendly and welcome from the minute we said hello. He was informative and interesting telling us what all the sights around us were. We first visited Pompeii. He was kind and provided lots of water on what was a very very hot day. We then took a wonderful drive up to Vesuvius. Antonio opened the roof on the vehicle we were in making the experience even more special. It was a fantastic day and we could not have asked for a better guide. I would highly recommend. Thank you
事業者からの返答
Thank you so much for this wonderful and detailed review! We’re thrilled to hear that Antonio made your day so special, from welcoming you at the cruise port to sharing his knowledge and taking care of everyone throughout the tour. We’re especially happy you enjoyed Pompeii, Vesuvius, and the scenic drive. We’ll be sure to share your kind words with Antonio. It was a pleasure having your family and friends with us, and we hope to welcome you back again soon!
M
Mark_F
August 16, 2026 · via Viator
Definitely recommended
A very interesting and informative tour. Luka our tour guide met us on the jetty with our name on a board so was easy to find. We were a group of 7 (5 adults and two children), and we were with another family of 5.
So we were a small group, firstly we were taken by a comfortable mini bus to Pompeii (30 mins) with Luka giving a good running commentary on the way.
We had time before going into Pompeii so see how Cameos were made and a chance to buy.
For Pompeii Luka handed us over to Nico, a friendly and knowledgeable archaeologist who gave us a fascinating insight into Pompeii.
Then time for lunch before taking the minibus onto Vesuvius. Again Luka explained everything and made sure we knew exactly what and how everything happened.
The walk up Vesuvius was hot but well worth it, including the cold beer at the top.
Overall would totally recommend this trip and selecting Luka if the opportunity arises. Our driver Franchestco was also super and gave us a safe transit between stops.
E
emma_C7593FS
August 15, 2026 · via Tripadvisor
Great experience
Right from the start, the communication was prompt, crystal-clear, and effortless, which made planning completely stress-free. The entire itinerary was perfectly timed from start to finish - everything ran like clockwork without ever feeling rushed.
The absolute highlight of the trip, however, was Eugenio. He radiated such positive energy and warmth from the moment we met him! On top of taking great care of us during the tour, he gave us a fantastic look at Naples along the way, turning the drive into an extra mini-tour filled with great local vibes.
We loved the experience and Eugenio's incredible service so much that we didn't hesitate to book him again for our airport transfer. If you are looking for a seamless, well-organized trip with world-class hospitality, look no further. 10/10 highly recommended!
事業者からの返答
Thank you so much for this wonderful and detailed review! We’re thrilled to hear that everything, from the initial communication to the organization of the itinerary, made your experience smooth and stress-free.
We’re especially happy to hear your kind words about Eugenio. His positive energy, warmth, and passion for Naples are exactly what we hope our guests experience, and it’s fantastic to know that he turned the journey into an enjoyable introduction to the city.
The fact that you chose to book Eugenio again for your airport transfer is the greatest compliment we could receive. We truly appreciate your trust and your 10/10 recommendation.
We hope to welcome you back to Naples again soon!
A
alanrB4822XZ
August 13, 2026 · via Tripadvisor
Pompeii and Vesuvius visit
Very interesting look around Pompeii and Mount Vesuvius - Antonio our chauffeur was great - Patricia the tour guide seemed to know her stuff but her English wasn’t brilliant (she struggled with questions) - Mount Vesuvius was also great to look round - that’s two things off the bucket list
事業者からの返答
Thank you so much for taking the time to leave us such a wonderful review! We are so glad to hear you had a great experience with us. Hope to see you again soon!
X
X3260JApatrickl
July 23, 2026 · via Tripadvisor
Great Day Exploring Pompeii & Mt. Vesuvius
We really enjoyed this excursion to Pompeii and Mt. Vesuvius. Anna was our guide through Pompeii, and it was interesting to see the ancient city and learn more about its history.
Antonio Carola, our driver, was friendly, professional, and hospitable throughout the day. He kept everything running smoothly and even arranged a lunch reservation for us at a restaurant at the base of Mt. Vesuvius. The pizza and pasta were excellent and made for a nice break before heading up the mountain.
The views from Mt. Vesuvius were amazing, and the overall itinerary was well planned. We’d definitely recommend this excursion to anyone visiting the area.
事業者からの返答
Thank you so much! We are thrilled to hear you had such a great day exploring Pompeii and Mt. Vesuvius. We will gladly pass your kind words along to Anna for her insightful tour and to Antonio Carola for his smooth driving and great lunch recommendation. We really appreciate your feedback!
J
jodietoombs
July 22, 2026 · via Tripadvisor
Brilliant adventure!
Absolutely amazing tour. Our driver Antonio Carola was so knowledgeable, polite and made us feel very safe. His knowledge of key places along our drive was second to none, and where we made good time he stopped off at the beautiful church in Pompeii. He handed out bottles of ice cold water many times which was very welcomed as it was so hot!! His communication was brilliant too, keeping in contact via WhatsApp and sending us photos that he had taken. Our guide Anna around Pompeii was good, and her knowledge was also brilliant. It was very hustle and bustle around the ruins, so sometimes it was hard to hear what she was saying but other than that it was very interesting and educational. Thank you for a great day out that I’m happy to say I’ve ticked off my bucket list!
事業者からの返答
Thank you so much for taking the time to share such a detailed and heartwarming review! Ticking a dream destination like Pompeii off your bucket list is a major milestone, and we are thrilled that we could be a part of making it so memorable.
Antonio Carola will be over the moon to read your praise! Going the extra mile—from safety and local trivia to extra stops like the Shrine of the Virgin of the Rosary, staying in touch on WhatsApp, and handing out cold water in the summer heat—is what makes him so special. We also appreciate your feedback regarding the lively crowds around the ruins, and we are glad Anna’s deep archaeological knowledge still made the experience deeply educational. We will proudly share your compliments with both Antonio and Anna today. We hope to welcome you back to Italy for the next item on your bucket list!
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