It does not match at all with the advertisement, many things missing, there is no guide, and nobody explains anything
I needed to change the date from 23/7 to 24/7, and it took more than a week to do that, it seemed like nobody understand in viator such a simple thing
事業者からの返答
Dear Customer:
We are sorry that the experience did not meet your expectations, and we understand your frustration regarding the date change.
We would like to clarify that, as stated in the activity description, the tour is self-guided and is completed independently. The guides do not accompany guests throughout the entire experience; they are available only to provide assistance, support, and information when needed.
Regarding your request to change the date from July 23rd to July 24th, please note that date changes are subject to availability. We understand that the process took longer than expected, and we appreciate your patience. Ultimately, the change was successfully completed and your reservation was modified to the requested date.
We truly appreciate your feedback, as it helps us improve the clarity of the information provided about the experience and how the service operates.
Warm regards
R
Ryan_R
July 27, 2026 · via Viator
Transportation arrived...
Transportation arrived and departed on time. The park was a great experience! Recommend booking this excursion.
M
Matthew_R
April 26, 2025 · via Viator
Superb day, ...
Superb day,
Rivers are great fun
Buffet food was superb
The night show was incredible.
The park has tonnes to do and see. We ended up paying for extra activities once at the park.
Pick ups were no hassle and on time
Our experience hassle-free travel with our shuttle service, providing convenient hotel-to-airport transfers. Enjoy comfort and ease, making your journey enjoyable!
E
Esther_W
June 29, 2024 · via Viator
Never took us
We were never picked up from our hotel. Refund immediately. Terrible. Rude. Left us mexico alone. 5 ladies left alone in Mexico, paid 1000$ for nothing. Nothing at all.
C
Carol_G
September 28, 2022 · via Viator
A must for ant tourist to Rivera Maya
The evening show was spectacular, beautifully played, wonderful music and great dancing and costumes— not to be missed
事業者からの返答
Hello Miss Carol,
We are glad to know that you enjoy our park, we hope you will come back soon so that we can provide you with an even better service
L
Lakesha_H
July 7, 2022 · via Viator
My Birthday at Xcaret, 7/6/2022
Xcaret made my Birthday Amazing 🏝🥳, My boyfriend and I had an amazing time. The food in the international buffet was not that good. But the huge frozen drinks in the stands were everything. There is alot of walking involved and even though I got the Xcaret All inclusive Plus package $225 each. It only includes very few things. Lunch and a show at night but not breakfast and dinner.
事業者からの返答
Hello Miss Lakesha
We are glad to know that you enjoyed your birthday in the company of our staff, we hope you can do another tour with us to provide you with the best service
B
brenda_v
April 5, 2022 · via Viator
Awesome !
Supper amazing experience! I highly recommend this package so you can fully experience everything without worrying for transportation. They are supper organized and communicate well .
事業者からの返答
Hello Miss Brenda,
Communication is the most important thing for us, so we always try to provide you with the best service. We are pleased to know that you loved it on tour, we hope you come back soon and enjoy the activities that you have left pending.
M
Michelle_S
March 29, 2022 · via Viator
Family Fun
Fun full day. The transportation was on time and had a very friendly and informative guide. This tour does NOT include dinner with the show or the upgrades like swimming with dolphins, Sea Trek (highly recommend), ect.
It does include access to the lazy river, beaches, and lunch buffet access with a drink. It also includes access to a locker and showers.
I highly recommend water shoes and the to upgrade to the picture package as there are numerous places to take your picture. (NOTE: picture package does not include those taken at the dolphin experience, those are seperate)
The show was rather long but very engaging. Both my daughters were entertained throughout and it was a nice way of learning about the culture.
The day as a whole was very organized; would do it again.
事業者からの返答
Hello dear Michell,
We are glad to know that you enjoyed this full day, and that you tell us about your experience in our park, we hope that you come back soon and that you can enjoy all the attractions that we have for you.
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