Great Ticket service.
We showed up at the festival and our tickets were active abd it was super easy to enter. Highly recommend. Thank you very much.
事業者からの返答
Dear CancunLover1993,
Thank you so much for your wonderful review! 😊
We're thrilled to hear that your visit to the Harbin Ice and Snow World went smoothly! It's always our goal to make the entry process as easy and hassle-free as possible, so it's great to know that scanning your QR code worked perfectly for you.
Your recommendation means the world to us, and we truly appreciate your kind words. We hope you had an amazing time exploring the beautiful ice sculptures and winter wonderland!
Thank you for choosing us for your ticket booking. We look forward to assisting you again on your future adventures!
Warm regards,
Fairytale ice city
That was amazing place for everyone, with lots of positive experiences. Good communication and smooth security service. No problem at all! Only one concern is lack of places to warm up with seating because I with my husband get so freezing and we can’t stay there longer then three hours!
事業者からの返答
Dear valued customer,
We are overjoyed to hear that you and your husband had an amazing time overall and that you had lots of positive experiences at the Ice and Snow World. It's great to know that the communication was good and the security service ran smoothly, providing you with a worry-free visit.
However, we are truly sorry to hear about your discomfort due to the lack of warm-up areas with seating. We will forward your feedback to the site and jopefully, they can add more heated shelters or comfortable seating areas where guests can take a break from the cold and extend their stay.
We hope that despite this inconvenience, you still cherish the memories you made during your visit. And we look forward to welcoming you back in the future.
Best regards,
