カッパドキアブルーツアーとサンライズバルーンツアー

I closed the balloon tour and blue tour and the day before I was informed that I would not have the balloon tour due to the weather conditions, only the land part (blue tour). So far, all right. However, at the time of the refund, the balloon ride was not performed correctly. It is charged 75 euros the ground tour and 300 euros ground + balloon, per Cover. At the time of the refund, the agency only refunded 150 euros per Cover, so I felt extremely hurt, because if I did only the ground part, the amount charged should be 75 euros, as I had already paid 300 euros, the correct amount of the refund would be 225 euros per Cover. In contact with the travel agency, 1 day before the tour, they informed me that they would make the refund of the remaining part - all this documented and done by Viator's own platform. The day after the tour, I was informed by Viator that the refund was not authorized by the provider, even I had sent all the documentation that the tour was not performed as combined and the provider itself (local tourist agency) would authorize the refund from the platform. A complete disrespect to the tourist from the local agency. Generates lack of credibility of the Viator platform, since I was fooled by the Service provider and even I was equipped with all the evidence, the Viator platform left me in the loss.

Absolute bunch of fraudsters who ruined my trip to Cappadocia. Warning to all tourists to NOT book any hot air balloon trips with this company. I received notification of my cancellation after midnight on the morning of the pick up and giving no explanation. Imagine the stress it put me under after booking three months in advance and travelling all the way from UK for this balloon ride. Shambles !!!!

We were literally left in hand on the eve of the tour, despite the purchase made and paid more than 40 days in advance. Simply put, less than 12 hs before the tour we were informed that they were full and that Viator would return our money (which was subsidizing them - better than any bank). They were irresponsible and greedy, because they sold our seats to other tourists for a higher price and we had to run for another supplier, paying 40% more than the initial price). Both ENKA Travel and Viator were co-responsible for a lot of stress and financial losses. I DO NOT RECOMMEND!!!

Our guide Utku was excellent! He was very knowledgeable, gave great tips for turkiye and showed us where to take the best pictures etc Cannot recommend enough - the Blue Tour was one of the highlights from our trip - such a beautiful country

Spectacular balloon experience while that of the guided tour good but with a kind of unexpected carpet sale....

The views were amazinggg Our tour guide was very informative. I had the opportunity to try my hand at pottery. all in all, a plesant trip.

Blue tour was great. Guide was fantastic. Balloon ride was beyond compare. Highly recommended in Cappadocia!!

The tour guide was very knowledgeable and explained very well all the main points on the tour. He could also answer all of our questions and was very open to answering difficult questions at any point. The tour guide went very smoothly and we had enough time to visit all the sites, walk around them, and enjoy the scenic views. Definitely recommend it for anyone travelling around Cappadocia!

Was a really nice experience! The tour guide was fantastic and the the places we went too! To lunch we had a really good Buffet with a lot of choices! You should go!

We had great experience with this tour company. Great price. Specially the tour guide Mustafa was really great , had good inofmation, helpful and funny person. thank you