Tour operator canceled the tour !! It was HORRIBLE !
The tour operator canceled this tour !
We have been so very disappointed, that this particular tour was canceled $
事業者からの返答
Dear Boris,
We are truly sorry for what happened and understand your frustration. However, we would like to clarify that the tour was not canceled by the agency nor by choice. The navigation was suspended by the Naval Prefecture due to strong winds that posed a safety risk to passengers.
This tour is one of the most popular among visitors because of its outstanding experience and high-quality service. It is also the only catamaran that reaches the penguin colony. That said, passenger safety is always our top priority, and the Naval Prefecture is the authority responsible for determining whether sailing conditions are safe.
We made every effort to reschedule the tour for the following day, but as you were unable to attend, a full refund was issued.
We kindly ask for your understanding that it is not accurate to describe the tour as “horrible,” as it could not take place due to weather conditions beyond anyone’s control.
We truly hope you will have the opportunity to experience it on your next visit.
Best regards,
O
O9185RPlucianac
January 14, 2026 · via Tripadvisor
Unforgettable tour
Great catamaran tour to the penguin, on the journey we see the lighthouse of Ushuaia, sea wolves, and mountain landscapes in Ushuaia, and on the way we can find Whales.Where the captain for the boat for tourists to observe and we also know the island of birds until we finally arrive at the penguin to observe the penguin colony.
F
Fredsasking
February 13, 2025 · via Tripadvisor
As promised
Exactly as promised. Great weather made it even better. Nice pleasant day on the water and in the sun. We enjoyed ourselves.
N
Narguess_G
December 27, 2024 · via Viator
An unforgettable experience
Great tour. Very well organised company. Clean boat and most importantly the captain did a great job for everyone to see well. Tourists on the boat were kind and gave an opportunity for others to move forward too to see as well. I highly recommend this trip. I believe it was better priced than many of the other ones too. Go see the penguins!
P
Pamela_H
January 24, 2024 · via Viator
DISASTER IN USHUAIA!
We booked this tour with high expectations, but we were extremely dissatisfied upon arrival. We did not received the tour we booked, and we were offered limited options when we discovered that the tour company MIGHT NOT return us to our cruise ship by the scheduled departure time. The tour company published excursion arrival and departure times for which they did not honor. They started the tour an hour and a half after their published time and were a half-hour late in receiving us for check-in. We opted for a shorter tour in order to avoid missing ship's movement and to get some (an undetermined amount) of our excursion costs returned to us. The tour clerks were not organized or helpful. And the 30 plus passengers that signed up for this tour were left standing and waiting for help in line for nearly an hour. It was obvious that there was little coordination between this tour company, Trip Advisor, and the cruise ship company. I would never recommend this tour to any cruise ship traveler.
事業者からの返答
Dear Pamela
In order to respond to your comment we are copying the response that we have already sent two days ago ,personally to you.
you have received the itinerary twice, on August 21 and the second reminder on January 12 prior to the service. In both itineraries they specifically say that you must arrive at the dock at 8:30 AM (even if the ship leaves at 9:00 AM). Also in the product you have acquired, it specifically says that the tour has a duration of 6 hours Therefore, if your cruise itinerary was not compatible with the duration of this tour, you should not have acquired this tour, or at least ask us about this situation.
Clearly in our itineraries sent twice to you, shows our WhatsApp contact to which we assist our passengers every day of the year. We have never received an inquiry from you asking us if your cruise itinerary was compatible with our tour, in this way, and having sent you the tour so far in advance you would have been correctly informed.
As this tour does not include the pick up or drop off, we do not ask our passengers where they are coming from or what time they have to return, we only clarify the duration of the tour and the time they must arrive at the dock, Passengers must check that the round trip itinerary coincides perfectly with the itinerary of their cruise, and if they still have any questions, our WhatsApp is perfectly published and is even sent to them on the itinerary to ask any questions.
Instead, you never answered the itinerary sent through viator, you did not contact us, you did not inform us that you were on a cruise and that you had a specific schedule,
I am very sorry that you did not contact us sooner and that you did not respond to any of our sent itineraries, I am also sorry that you did not take your cruise schedule into account before acquiring the tour or at least befor of the date of the service. We could avoid the situation .
And just to be clear the schedule in the service description is and was written correctly.
Hopefully next time you can receive the notifications sent by the agency where you acquire the services and thus avoid these situations. Have a nice day and thank you for your comment since thanks to these situations other users will take into account that the notifications must be read, and that we are available 24/7 to answer any questions before and after purchasing a tour with us
F
FerCraco
January 8, 2024 · via Tripadvisor
A nice experience
I recommend going in and sitting directly on the lower deck. The upper one is smaller and it is difficult to find a place near the windows. In any case, every time the boat stops everyone goes out to the external walkways, so the windows are only used to look at the landscape between stops, but for the points of interest (lighthouse, penguins, etc.) we all go outside.
The excursion is about 5 hours of navigation. At no time does it get off.
In any case, the boat stops long enough at each point of interest to take photos without problems.
On Penguin Island it literally runs aground on the coast, so you can see them up close. It's worth all the hours of browsing to see them. One would like to stay longer!
The ship has bar service and a guide provides information throughout the trip.
M
Martín S
November 24, 2023 · via Tripadvisor
Not worth it
6 hours locked in a catamaran to see a few penguins. Maybe in the middle of the breeding season it is a little more interesting, but they should tell you that outside the mating season it is a 6-hour boat trip to see some penguins from afar. Because they don't even let you get off.
2人が参考になったと回答
L
Lisa_N
September 27, 2023 · via Viator
Amazing experience
Absolutely fantastic and memorable experience. We had a beautiful day on the water and the penguins were amazing. We deliberately booked a trip that does not allow you off the boat because we did not want to disturb the penguins’ habitat. We were able to get plenty of clear and enjoyable viewing opportunities from the boat. This is a memory that will last a lifetime! We had some serious weather on the way back (which is to be expected) and the crew did an excellent job navigating it. We definitely recommend this journey!
R
Rosana P
March 13, 2023 · via Tripadvisor
Penguin without penguins
I did navigate the Beagle Channel in March 2023. Overall the tour was good, for those who like boat trips. It was possible to observe many birds. But on arrival at Isla Martillo (Pinguineira) there were no penguins, but only sea wolves and many cormorans, whom the ignorant people thought were penguins, since they are far from alike. The penguins are on the other side of the island, opposite where the boat stops. Therefore, if the goal is to see penguins, the tour will not meet. Taking that, the walk is nice and in the end we were presented with the presence of whales, which is not guaranteed to see every time.
2人が参考になったと回答
J
juanchavezf
February 21, 2023 · via Tripadvisor
Unparalleled journey.
One of the places to visit at least once in your life. The southernmost city before reaching the Antarctic of the entire globe.
1人が参考になったと回答
Ushuaiaの類似ツアーを比較
最安値: End of the World Train Ticket — $58
最高評価: Beagle Channel Navigation with Minitrekking — 4.8 (720 件のレビュー)
