Activity a MUST do but Viator not great to order tickets through. More expensive and sent me two of the same bar code so thankfully very accommodating staff at the cable car went and printed out tickets for me. Tip, get there EARLY to avoid long wait times.
M
Mary_G
August 27, 2026
I was nervous about the...
I was nervous about the cable car but it was a relatively smooth experience. Our ticket did say ‘skip the lines’ but we still had to queue, added an extra hour on the day.
事業者からの返答
Thank you for your 5-star review! We’re delighted to hear that your cable car experience was smooth and enjoyable. We appreciate your feedback regarding the queue and will continue working to ensure the ticket benefits are clearly communicated. Thank you for choosing us!
A
Andrew_T
August 15, 2026
Buy tickets at Table Mountain, not booking agency!
Terrible service don’t book with them. They emailed pass that didn’t work then sent one via WhatsApp. The pass worked up but not down. They said it was already redeemed. Something about the booking service and their group of tickets and how they issue them. Causes a delay, stress and confusion leaving the mountain.
事業者からの返答
We are genuinely sorry for the frustration and confusion you experienced. This is not the experience we want our customers to have.
We understand that receiving a pass that did not work as expected followed by another pass via WhatsApp, and then encountering an issue along the way down the mountain caused unnecessary stress and delay. We are investigating what happened with the ticket issuance and redemption process, including why the pass was showing as already redeemed. We take this feedback seriously because our customers should not have to deal with ticketing issuea during their visit.
Please contact us directly with your booking so we can investigate your specific booking and address it accordingly.
M
Maali_A
August 14, 2026
Bad experience
We purchased tickets for Table Mountain, but on the day of our visit, the cableway was closed due to strong winds. We were contacted and informed that our tickets would remain valid for 7 days.
We received tickets for both the adults and the children. However, when we returned to use them, we were surprised to find that only the children’s tickets had been rescheduled/validated, while the adults’ tickets did not work.
We tried to contact you several times to resolve the issue, but unfortunately, we have not received any response.
事業者からの返答
We sincerely apologise for the inconvenience and frustration you experienced when attempting to use your Table Mountain tickets. We understand that, after being informed that your tickets would remain valid for seven days following the weather-related closure, you reasonably expected all the tickets issued to your group to work when you returned. We are particularly sorry that the adult tickets were not correctly validated and that your attempts to contact us did not receive the response you deserved.
We are investigating what caused the discrepancy between the adult and children’s tickets and why your previous messages were not attended to. This is not the level of service we aim to provide, and we take your concerns seriously. We appreciate you bringing this matter to our attention and apologise again for the inconvenience, stress and disappointment caused. We will use this incident to improve our ticket-rescheduling and customer-support processes to help prevent similar issues in future.
H
Herman_S
June 5, 2026
Paid the higher fast trick tickets but got the normal price tickets. Request refund the extra cost at table mountain.
We paid 4 fast trick tickets price but got normal tickets. Have to upgrade tickets at the table mountain ticket office. Cost me extra R2600 to upgrade these 4 tickets for fast trick. Please refund the extra cost of R2600. Thanks
事業者からの返答
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience and frustration caused. You purchased Fast Track tickets, and we are very sorry that the tickets issued to you were not correctly processed, resulting in you having to upgrade all four tickets at the Table Mountain ticket office at an additional cost of R2,600.
We fully understand how disappointing and stressful this must have been, especially after paying for the Fast Track service in advance. We are investigating what went wrong with the ticket issuing process and will address the matter urgently. Please contact us directly with your booking details and proof of the R2,600 upgrade payment so that we can review the transaction and arrange the appropriate reimbursement. Thank you for your patience, and once again, we sincerely apologise for the inconvenience caused.
C
Casey_S
May 31, 2026
Incredible experience,...
Incredible experience, cannot recommend enough! However, it states on the booking you can collect tickets at table mountain but this was not possible. Everyone we asked said you cannot collect from the cable cart. It was also much cheaper to buy tickets directly from the cable cart company. In fairness to Viator they were able to contact the ticket company and we had them issued. Unbelievable views from the mountain nevertheless!
B
Bigcityeater
May 19, 2026
Great
It pushed me a little out of my comfort zone as I am afraid of heights but an amazing experience. The views are amazing
C
C6193RYkennyn
May 13, 2026
Social day at Table Mountain!
We visited Table Mountain as part of a social day outing with my work colleagues, and it was an amazing experience. The cable car ride was smooth, and the views from the top were absolutely breathtaking. Everything was well organized, and the atmosphere was great. It was a perfect way to relax, bond with colleagues, and enjoy one of South Africa’s most beautiful attractions. Highly recommended!
A
Alex_M
May 3, 2026
Stressful
The activity was amazing but Aviator almost ruined my trip bcz they canceled my booking for quad biking without informing me and they promised to give me refund but never got my refund. So booking through Aviator may be too risky. I'm still waiting for my refund even now
R
Riana_G
April 30, 2026
Bad service re refund
I booked a ticket online and was in contact with one of your consultants informing me that I can't get a free ticket as it is my birthday month. I booked the ticket online an paid R950, which I didn't use, as I qualified for a free ticket. I emrequested a refund and was told to send an email,which I did without any feedback.
I am highly upset and dissatisfied with your service. I included the ticket I purchased from you as well as my free ticket in the email, and up to date nobody contacted me.
事業者からの返答
Dear Client
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand your frustration regarding the situation.
We would like to kindly clarify that complimentary birthday tickets are not issued by us as a tour operator, but directly by Table Mountain Aerial Cableway, subject to their own terms and booking process. Unfortunately, tickets purchased through third-party platforms (including ours) are separate from this offer.
That said, we sincerely apologise for the delay in responding to your email — this is not the level of service we aim to provide. We take your concerns seriously and would appreciate the opportunity to resolve this matter for you. Kindly resend your email or share your booking reference with us directly at (info@rawafricansafaris.com) and we will prioritise your case.
Your satisfaction is very important to us, and we are committed to assisting you as quickly as possible.
Kind regards,
Raw Tours
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