Very clean vehicle. Prompt service and the driver was very accommodating. My second time using Viator and very happy with the service.
事業者からの返答
Thank you, Sylvia, for your wonderful 5-star review! We’re delighted to hear that you enjoyed the clean vehicle, prompt service, and accommodating chauffeur. At Boston Preferred Car Service, we take pride in providing reliable, comfortable private transportation to and from Boston Logan Airport. We truly appreciate you choosing us for your Boston airport transportation and look forward to serving you again on your next visit to Boston!
K
Kathy_V
October 14, 2024
Got group to and from airport with ease.
On time. Professional. This is an expensive service. But only one available for a group. They were in contact on the way to the motel. About time and flight delay.
K
Kathy_V
October 2, 2024
Helpful and kinf
The ride and drivers were very good. They said they never meet a family quite like this one. Was happy to get us to our motel with scooters and suitcase.
事業者からの返答
Thank you. It was a pleasure to assist.
A
Alana_M
September 1, 2024
Ride pick up
Very Professional...and showed up early. I was very happy with this company and they provided phone contact so I could let them know my timing
D
dondutta
August 28, 2024
Bad experience
The driver was not there to meet us at the Limo service.
He had gone off to get a ticket for parking and didn’t show up for nearly an hour from when we reached the Limo Service area.
1人が参考になったと回答
事業者からの返答
Dear Mr Dutta,
We would like to clarify the situation regarding your recent experience. Our driver was present at the designated limo waiting area on time and waited for an hour, as required, with his first parking permit. According to Massport regulations, vehicles are only permitted to wait for a limited time. After this period, our driver was required to leave to obtain a second permit under threat of getting a ticket by the Massport agent.
Due to ongoing construction in the airport tunnel and increased traffic inside the airport, the process of circling back to the waiting area took longer than usual. These factors were beyond our control, and we appreciate your understanding in this matter. If you have any further questions or require additional information, please feel free to reach out.
Here is time line:
5:03 p.m. – Customer's flight landed.
5:16 p.m. – Flight arrived at the gate.
5:30 p.m. – Our driver entered the limo waiting area, ready for the scheduled pickup.
5:40 p.m. – Customer texted to inform the driver that they were waiting for their luggage.
6:30 p.m. – After waiting the maximum allowed time of one hour, our driver was forced to leave the waiting area under threat of being fined.
6:39 p.m. – Customer finely arrived at the limo waiting area and called, but the driver had already left to obtain a second permit. That is after 1 hour and 40 minutes of waiting.
M
marybO3902RV
April 5, 2024
The Best Car/Limo Service
As usual, Boston Preferred Car Service handled all aspects of this transaction flawlessly. From the initial phone contact, to the pleasant and safe drivers, David and Natalia, and the helpful texts, this was and always is a pleasant experience. The service is prompt, professional, and courteous. The vehicles are maintained in spotless, excellent condition. Nothing but superlatives!!!
N
Navigator305269
March 31, 2024
Perfect in any way, totally trustworthy
Great Service! Always on time, always reliable. Driver very professional, super polite, safe and efficient driving. Would hire this company any time.
D
davidsV4453VM
March 22, 2024
Don't do it
First driver, Levi, picked us up from the airport on time, fantastic vehicle, super nice guy, great experience. Booked a week later to go back to the airport, paid in advance, driver never showed up, messaged the company 3 times that morning to see if they were late, not going to show, whatever, never received a response, waited an extra 30 minutes and ended up taking Lyft. Two days later, have requested a refund and still no response from anyone. No sorry, we screwed up, nothing. For a rate that's 5X what lyft, uber, etc. are I expect them to be better. Just show up. Will never use this company again.
事業者からの返答
Note: This review was posted twice by the same person using the IDs David_S and davidsV, so we posted the same response on each review:
I hope this message finds you well.
I want to begin by expressing my deepest apologies for the disappointing experience you encountered during your recent booking with us. Your satisfaction is of utmost importance to us, and it deeply concerns us to hear about the inconvenience and frustration you experienced.
Firstly, I want to assure you that your refund has already been processed. Please note that the refund process is managed by the booking platform, and unfortunately, we do not have direct control over the speed at which it is completed.
Regarding the missed pickup and lack of response to your messages, I want to sincerely apologize for the inconvenience and frustration this caused. We take your feedback seriously, and we are taking immediate steps to address the issues you've raised. Rest assured, we have investigated the circumstances surrounding the missed pickup and implemented measures and retraining to prevent similar incidents from occurring in the future.
Once again, I apologize for the inconvenience and disappointment you experienced.
D
David_S
March 21, 2024
Stay away, terrible service
We booked this provider for transport from the airport to hotel and a return the following week. Levi, the driver from the airport to the hotel was excellent, on time, kind and courteous. The driver from the hotel to the airport never showed up, no on would answer messages, we waited 30 minutes and booked a lyft. Will never use these people again.
事業者からの返答
Note: This review was posted twice by the same person using the IDs David_S and davidsV, so we posted the same response response on each review:
I hope this message finds you well.
I want to begin by expressing my deepest apologies for the disappointing experience you encountered during your recent booking with us. Your satisfaction is of utmost importance to us, and it deeply concerns us to hear about the inconvenience and frustration you experienced.
Firstly, I want to assure you that your refund has already been processed. Please note that the refund process is managed by the booking platform, and unfortunately, we do not have direct control over the speed at which it is completed.
Regarding the missed pickup and lack of response to your messages, I want to sincerely apologize for the inconvenience and frustration this caused. We take your feedback seriously, and we are taking immediate steps to address the issues you've raised. Rest assured, we have investigated the circumstances surrounding the missed pickup and implemented measures and retraining to prevent similar incidents from occurring in the future.
Once again, I apologize for the inconvenience and disappointment you experienced.
T
Tom_W
September 2, 2023
Levi was excellent and The limo service as welll😊
Levi was an exxclennt driver. He was waiting for us, initiated contact, had a very clean car and a nice guy
Lemo scheduling company was excellent as well
