Sadly, a disappointing experience. What we’d hoped to be a great last day of our trip felt rushed and didn’t end up offering what we had selected the trip for - the Ma’in hot springs.
From the moment we got in the car (9:00am) it was a race to the stops. We were told that most people don’t make it to the hot springs “because they are tried from the other visits”. First sign to discourage us from going when it is clearly part of this package.
Compared to 3 other tours we had done around Jordan with different companies and drivers, this felt like we had a strict schedule and time to keep because they had to be elsewhere by a certain time.
+/- 1 hour to first stop from Amman
Given 15 mins at the mosaic map - enough time and the area is lovely and in great condition. Nice to see.
+/- 20 -30 mins to next stop
Given 30 mins at Mount Nebo but viator itinerary says 45 mins. There were groups and we did take longer to get through it (45mins) and were told at the car that we were late - checked if something was wrong.
The site itself is very well protected. Beautiful and great views on a clear day like we had. Informative signs in Arabic and English.
In the car we were told that colleagues had informed the driver that the hot springs weren’t in good condition and dirty.
My question - why was this not checked before promoting this offering? Why offer this as part of the package if it’s not at the standard required to offer a good experience? The hot springs were our main reason for choosing this tour option compared to others offering the same / similar sites.
When asked if there were alternatives that could be offered in its place, the answer was to have lunch by the Dead Sea or back in Amman. I could also make suggestions but only had 1 hour rather than the 2 hours as listed on the itinerary. Needless to say, disappointing and further adding to the earlier frustrations.
+/- 40 mins to next stop
Baptism site - 1.5 hours. Religiously important and interesting to see. Efforts to conserve the area in place and the entrance/visitors center has a good amount of information. Unfortunately, there is not much by way of information or explanation beyond this point or by the onsite guide which is part of the visit. Not much in English (or other languages) to help all visitors feel included and informed. The little signs that were available in the museum after seeing the Jordan river were on printed paper, with corrections made in pen, stuck on the glass and there were maybe 3-4 of these in the whole space. This can and should be improved.
After all the above, we decided to return to our hotel and end the tour. Not the end we had wanted for our last day and for the money spent on this package.
Note: not all sites are included in the Jordan pass.
- Mosaic map 3 JOD
- Mount Nebo 3 JOD
- Baptism site - Jordan pass if this option is selected at purchase
- Hot springs 15 JOD for public site and 35+ for private areas (if anyone does end up going)
事業者からの返答
Thank you for sharing your feedback. We truly appreciate your time and are sorry to hear that some parts of your experience did not meet your expectations. We would like to clarify that the conditions, management, and quality of the sites visited—such as the hot springs and other locations—are fully under the responsibility of the official site authorities and not related to our services.
Our role is to provide safe transportation, clear information, and a comfortable journey, and we always follow the itinerary as listed. We regret that the conditions at certain sites affected your overall impression, but we assure you that our team remained fully dedicated to offering the best service throughout the tour.
Thank you again for your comments, and we hope to have the chance to welcome you in the future for a smoother and more enjoyable experience.
6
661edq
November 28, 2025 · via Tripadvisor
Wonderful tour!
I had an unforgettable tour of Bethany Beyond the Jordan and Ma’In Hot Springs, and I can’t recommend the experience enough. Visiting the Baptism Site was incredibly moving — the history, the serenity, and the sense of significance made it a highlight of my time in Jordan. Afterwards, relaxing at the Ma’In Hot Springs was the perfect contrast, with beautiful scenery and naturally warm waterfalls that felt absolutely amazing.
A huge part of what made the day so special was my guide, Mohammad. He was knowledgeable, friendly, and patient, and he went out of his way to make sure I got the most out of every stop. His insights added so much depth to the experience, and his warm personality made the trip enjoyable from start to finish.
Overall, it was a fantastic tour, and I’m very grateful to Mohammad for making it truly memorable. I highly recommend this experience to anyone visiting Jordan!
事業者からの返答
Thank you so much for sharing your wonderful experience! It sounds like an absolutely perfect day, combining the profound history of Bethany Beyond the Jordan with the beautiful relaxation of the Ma'In Hot Springs. We are especially thrilled to hear that Mohammad made your tour so special with his knowledge and warm personality. We'll be sure to pass along your high praise to him. We're grateful you chose to tour with us and hope the memories of your time in Jordan last a lifetime.
P
prairedog3
November 7, 2025 · via Viator
Wonderful
Wonderful very nice guide
Went the extra mile. I recommend
Beautiful scenery very informational
Don’t miss out on this guide
事業者からの返答
Thank you very much for your words. It was our pleasure to have you with us looking forward to have you again with us.
Best regards.
B
Bohdan_T
May 10, 2025 · via Viator
The driver was very nice...
The driver was very nice and knowledgeable! We really enjoyed the tour, which was a perfect combination of exploring and relaxing.
事業者からの返答
Thank you very much for your words my friend. It was my pleasure to have you and your lovely family with me looking forward to have you with us again many times. Best regards.
Mohammad
A
abdelkader b
May 9, 2025 · via Tripadvisor
Excellent day
We spent a day with myfer our driver who informed us well and advised us during the duration of our visits and you especially share with us his knowledge about the history and culture of the country and made our visit pleasant
事業者からの返答
Un grand merci d'avoir pris le temps de partager votre expérience ! Nous sommes ravis d'apprendre que vous avez passé une excellente journée avec Monther. C'est une joie de savoir qu'il a pu enrichir votre visite grâce à ses connaissances sur l'histoire et la culture du pays. Nous ne manquerons pas de lui transmettre vos aimables paroles. Nous espérons vous revoir bientôt pour de nouvelles découvertes.
X
xiaowenl2025
May 3, 2025 · via Tripadvisor
Must visit Mt. Nebo!
5 stars to our driver Mohammad. He made the experience turn from great to amazing.
Mt. Nebo and the baptism site made this tour worth it. The hot springs were surprisingly very hot, but very very crowded (it was Eid).
We travelled with a 11 month old baby and we had no issues visiting all places.
Recommend to buy the option with entrance fees included, less headache when on vacation. Enjoy!
事業者からの返答
Thank you very much for your kindness my friend. It was our pleasure to have you and your lovely family with us looking forward to have you with us again. Best regards.
C
CARTER_D
February 12, 2024 · via Viator
Hot springs not worth the time
We were picked up by a driver, he did speak english but he is not a guide. we did everything on the tour. I would suggest not booking this tour because the hot springs are not worth it al all. No sanitary changing facilities and mostly the hot springs is used by local families that tend to disaprove of western bathing suits. do the dead sea instead of this.
事業者からの返答
Thank you very much for your review my friend , always we have the option to go to Dead Sea instead of Ma'in Hot Springs, or you can choose to use the Ma'in Hotel and Resort facilities for better service.
It was our pleasure looking forward to have you, your family, and friends with us again. Best regards.
A
Anna_R
October 3, 2023 · via Viator
Excellent guide and driver
Our trip, thanks to our guide and driver, was excellent snd very interesting. Thanks to the advice received and flexibility offered, we could explore Madaba in detail, not just limiting ourselves to one church, which most of the tours do. We got good advice to skip places for which weather was not adequate and enjoy longer Mount Nebo and River Jordan. Many thanks!
事業者からの返答
Thank you very much for your kindness my friend ,it was our pleasure looking forward to
have you, your family, and friends with us again. Best regards .
_
_saroshv
September 17, 2023 · via Tripadvisor
Trip was great but not the driver .
We booked the Mt Nebo /Madaba and Maain hot springs tour .But Hot springs was dropped which was understandable but we were not offered any better alternatives .
Driver was very rude and uncooperative.It was very hot and each time we had to ask him for cold water .
After seeing the beautiful church in Madaba we went to this charming shop across to buy some souvenirs .He scolded us about buying anything from that shop .
It was unpleasant being in the car .Car was dirty and there was barely any leg space in the back .
I hope they improve their service and attitude towards clients.
1人が参考になったと回答
事業者からの返答
We are so sorry to hear this.
Yes, you booked a tour to Madaba, Mount Nebo, Baptism site and Ma'in Hot Springs.
When the Hot Springs was dropped, you have 3 options to choose from and you chose to back to your hotel in Amman.
All our drivers are polite and helpful, and yes each time you had to ask him for cold water, because he told you he has cold water for you when you want and as many as you want.
After seeing the beautiful church in Madaba you left the church to buy some souvenirs without told him.
He tried to contact you many times until he thought you lost somewhere, not because buying anything from any shop .
We check all the cars daily before tours, if the car was dirty as you say it's something unusual.
Our cars fit for 3 passengers smoothly.
Thank you very much looking forward to have you, your family, and friends with us again. Best regard.
R
ronyd253
September 10, 2023 · via Tripadvisor
Amazing
A little difficult start due to a small problem with my reservation, but beyond all that, it was an incredible experience full of surprises. I recommend !
事業者からの返答
Thank you very much for your kindness my friend ,it was our pleasure looking forward to have you, your family, and friends with us again. Best regards .
