The trip was what was expected. The launch a little difficult to get in and out of but the crew helped a lot. Lunch was great, the beach spots good. Nothing rushed. Water a little choppy which gave us a rough ride
事業者からの返答
Thank you for your review. We’re glad to hear the experience met your expectations and that you enjoyed the lunch, the beach stops, and the relaxed pace of the day. We appreciate your note about the launch, and we’re happy the crew was able to assist. Sea conditions can sometimes be choppy, but we’re glad you still had a good time overall.
H
Humaira_G
December 31, 2025
Awful tour
I wrote this private message to the tour operator which he didn’t respond to:
Hi Luis,
We were very dissatisfied with the trip. In the original trip we were going to get 2 stops for snorkeling but instead we were taken 100 yards off shore for a 10 minute snorkel which was time restrained since we went out at 3:15 & had to be back to get on the boat at 3:30.
We received our lunch wt 2 pm which was a whole hour after the first set of people got their lunch. We were told we couldn’t snorkle before lunch so we had to sit around and wait.
The captain only shared information with people who were in the cabin area near him, the rest of us couldn’t hear him.
Overall it was a very disorganized and inefficient trip.
Humaira
事業者からの返答
Dear Humaira,
I’m truly sorry to hear about your disappointment with the experience. I sincerely apologize for not responding to your message earlier — it was not my intention to leave you unheard.
We never want to make excuses, but it’s true that these are the busiest days of the year, and unfortunately, that sometimes affects timing and flow. That said, your concerns about the snorkeling, lunch delays, and lack of clear communication are completely valid, and I appreciate you taking the time to share them with us.
If you’re still in Santa Marta, I would love to invite you to join us for a sunset aboard, as a gesture of goodwill and to offer you the peaceful, well-organized experience you deserve.
Please let me know, and we’ll gladly arrange it.
Warm regards,
Luis Martínez
Founder – Veleros Santa Marta ⛵🌅
A
Arlene_W
November 22, 2025
Great but all in Spanish
We had a great day but booked it with an English guide according to the listing and there was no English spoken. It caused a bit of confusion. The boat was great, lunch was delicious and the beaches were beautiful. They’re not kidding about it not being appropriate for people with bad backs - the boat ride was rough! Mother Nature not the tour company’s fault!
They did a good job herding the cats back to the boat to keep us on time. The snacks and water were appreciated throughout the day.
At the lunch stop, it was a bit confusing- no one (including the Spanish speakers) realized we were there for 2 hours so didn’t take our towels, sunscreen or cash with us. We were able to get a boat ride to our moored boat to grab the stuff but clear communication would have helped all. Us northerners can’t be without sunscreen that long!!
Snorkeling was fun- not great but still nice. Snorkeling was at the lunch beach.
Would recommend! But be prepared to not understand anything- thank god for Google Translate.
事業者からの返答
Thank you so much for your detailed and thoughtful review. We're very glad to hear you had a great day overall, enjoyed the boat, the delicious lunch, the beautiful beaches, and appreciated the snacks and water throughout the day.
We sincerely apologize for the lack of English guidance on your tour. We understand how this caused confusion and are actively working to ensure that bilingual support is consistently available, especially when it’s listed as part of the experience.
Thank you for highlighting the situation at the lunch stop — it’s very helpful feedback. We realize that clearer communication about timing and what to bring ashore would have made the experience smoother, especially for guests unfamiliar with the area and climate. Your point about sunscreen is well taken — we’ll make sure this is emphasized more clearly going forward.
We’re glad you still enjoyed the snorkeling and that our team kept everything on schedule. And yes — the sea can be a bit rough at times, so we truly appreciate your good spirit and understanding that Mother Nature has her own ways!
Thank you again for your recommendation, and we hope to welcome you back — with clearer communication and a smoother experience next time.
K
Kristi_I
October 4, 2025
Excellent day with Luis...
Excellent day with Luis and his crew. I was travelling solo and the only person who didn’t speak Spanish, but Luis always ensured I had the information and helped translate whenever needed. Nice way to see parts of Tayrona in 1 day. The water was incredibly warm and pleasant, chill swimming in each stop. We had a delicious lunch and small snacks on board, cold beer available for purchase.
事業者からの返答
Thank you, Kristi! It was a pleasure having you on board. Travelling solo and not speaking Spanish should never get in the way of a great day at sea, so I'm glad we could keep you in the loop at every stop. Happy to hear you enjoyed the warm water, the lunch at Bahía Concha and a cold beer on the way back. You're always welcome on the Tranquila.
Luis Martínez, Velero Santa Marta
E
Expedition299557
March 3, 2025
Visit of Tayrona Park by sea
The roads to get to this park are completely busted, we chose to go there by sea.At this activity two dive stops were on the program and it is certainly not the most beautiful sites for this activity.
Once at the large beach of concha, the site although paradisiacal turns into a nightmare with big boats that put the sound of their music very loud and all different... What a disappointment.
I would like to acknowledge the kindness of our crew, Christian and Michael who are really kind and very attentive.
This visit was on Sunday, March 2, the national holiday of the Barranquilla carnival that takes place in all coastal cities, was that the reason for these overflows?
In such a place with great potential, it is the noise of birds and the sea that we wished to hear...
事業者からの返答
Thank you for sharing your feedback. We appreciate your kind words about our crew, Christian and Michael, and are glad to hear they made your experience enjoyable.
We want to clarify that music is strictly prohibited in the National Park. However, during Carnival season, we unfortunately face challenges with visitors disregarding this rule, as well as an increase in crowds due to holidays. We understand how this impacted your experience and regret that it did not meet your expectations.
Your feedback is valuable, and we will continue working with the park authorities to ensure a more peaceful environment for all visitors.
K
Karrie_K
March 3, 2025
Friendly guides! They...
Friendly guides! They took us to good spots and avoided the large crowds, pointed out different beaches and towns along the way- great experience!
事業者からの返答
Thank you for your kind review! We're glad you enjoyed the experience and that our guides made it even better by taking you to great spots while avoiding the crowds. It's always a pleasure to share the beauty of the beaches and towns along the way.
We appreciate your feedback and hope to see you again for another adventure!
T
Teeks420
January 19, 2025
Fun on the Ocean
Great boat tour! Very exciting out in the ocean. Highly experienced captain. Friendly and helpful staff. The only thing I was disappointed in was the "snorkelling", If you're looking for a snorkelling trip, this is not it. There was only one small opportunity, and they only give you a mask, no snorkel or fins. But the locations were nice and lunch was good, too!
事業者からの返答
Thank you for your feedback! We're glad to hear you enjoyed the boat tour, the ocean adventure, and the service from our experienced captain and friendly crew.
We sincerely apologize for the snorkeling experience not meeting your expectations. We normally provide full snorkeling equipment, including a snorkel and mask, so we’re unsure why this was not the case during your trip. We will look into this to ensure it doesn’t happen again.
We appreciate your comments and are happy you still enjoyed the locations and lunch. We hope to improve and provide an even better experience in the future!
R
Rich_B
January 7, 2025
Fun day on the water
Stopped at two places to snorkel and despite recent rains, we were able to see quite a few different fish. We spent 3 hours on the beach at Tayrona - bring towels to sit on or you can rent chairs.
1人が参考になったと回答
事業者からの返答
Thank you, Rich! Glad the reefs delivered even after the rains. Your tip is a good one: we now tell every guest to take a towel, sunscreen and some cash ashore at Bahía Concha, since we stay there for a few hours. Hope to see you back in Tayrona.
Luis Martínez, Velero Santa Marta
G
Goran_B
January 1, 2025
The staff and overall...
The staff and overall experience were really nice. Maybe there should be more diverse snorkeling locations.
1人が参考になったと回答
事業者からの返答
Thank you, Goran, and thanks for the suggestion. We snorkel at El Remanso and Granate, and our crew picks the exact spot each day based on visibility and sea conditions. We are looking at adding more variety when the weather allows. We'd love to have you back to try it.
Luis Martínez, Velero Santa Marta
M
MANUEL_G
December 4, 2024
Beautiful Colombia’s scenery.
The spectacular scenery of the mountains that dotted the coastline. The beaches were amazing and inviting. The Captain and hus mate were capable and ensured a safe trip to our destinations.
事業者からの返答
Thank you, Manuel! Seeing the Sierra Nevada rise straight out of the sea is one of our favourite parts of the trip too. Safety always comes first for our crew, so it means a lot that you felt it on board. You're welcome back any time.
Luis Martínez, Velero Santa Marta
Santa Martaの類似ツアーを比較
最安値: Full-Day Hiking Tour in Minca with coffee & Cocoa Workshop — $55
最高評価: Hike for 4 days to the Lost City, Santa Marta — 5.0 (3,607 件のレビュー)
