The driver, Ismail came on time and was very caring and helpful. The had good AC. The guide Bilal was good. Explained well. Paced and adjusted based on our on our requests. He tool lots of pics. Negotiated with Camel owners. Bilal was prepared with all the tickets. Both were very helpful and made our trip enjoyable!
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Maelle_C
July 19, 2021
Very nice day tour
A very good tour with a professional and friendly guide and driver. Definitely worth the money. It exceeded my expectations! Thanks Ahmed Elsayed and Abdullah!
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dainabo37
July 16, 2021
Wonderful
Osama our tour guide and Essam our driver, we very helpfully and patient. The tours were very informational and detailed. Their service was excellent and they made my experience in Cairo wonderful!
事業者からの返答
Dear our valued customer
We are pleased you were so happy with your tour experience and thank you for your fabulous compliments for the excellent service you received from our team,y as well as for your recommendation.
we look forward to welcoming you back .
Gratefully
Emo Tours Egypt
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Go44492463104
July 16, 2021
Amazing time!!!!!!
Osama was very charismatic, informative, and patient! His kind character definitely made the tour much more enjoyable and I would recommend his guidance to any other tourists who are looking for a comfortable and entertaining experience! Osama have us the perfect balance of fun and education!
Essam was also very kind, impressively prompt with all the pick ups, and very patient with the stops that we wanted to make!
事業者からの返答
Dear our valued customer
Thank you for giving us a perfect rating and for recommendation our company to other travelers.
I am sure our entire company staff enjoyed creating to your needs as much as you enjoyed your stay .
We hope to see you again ^_^
Best regards,
Emo Tours Egypt
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nuriao856
July 16, 2021
Great experience!
Osama was a great guide. He knew so much about the history of Egypt and took us to every site we wanted to see. He was patient and accommodating!
Essam was a great driver. He made getting around the busy streets of Cario so much easier for us’
A
Andressa_Pereir4
March 10, 2020
Emo tours ruined our experience on Egypt.
When we bought the tickets for the day tour, we received a booking confirmation that listed all the entrance fees as included.
One day before the tour, I went to tripadvisor to confirm the details and the tour description was changed, all the fees that were listed as included were changed to the excluded list, and I did not received any information regarding that change.
I contacted the agency to confirm that we would get the service that we brought, and the agent said that there was an error and they corrected and that we would need to pay extra.
I replied that, politely saying that as a consumer I should have been informed about the change in time to make a decision or receive the service as bought.
The agent then started being rude, as if I should've know that the price we paid wasn't fair, but how could I know, since i never been in Egypt before.
And then, without any further discussion, he/she said that the tour was cancelled and that I should contact viator about the refund.
An important detail, the tour was cancelled less than 24hrs from the tour date. 2 days before our flight back home.
We were willing to pay the fees if the price was acceptable, but emo tour not even offer that, they just cancelled.
To summarize, I needed to find a new tour at 9pm, we paid 5 times the price, and had a horrible experience.
The only bright side of this experience, was talking with viator agent Kyle, he solved the refund problem in less than 5 min. Maybe he should give some tips on how to treat a customer to emo tours agents.
4人が参考になったと回答
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CARLOS_A
February 3, 2020
Great experience
We had an amazing day out. Our guide Yousef was brilliant, full of knowledge, very helpful and patient. The driver was professional and we felt safe and relaxed the whole time. Thank you both again for amazing day around Cairo.
A
aqnadeem
January 4, 2020
Good Experience
Tour guide was ok, we didnt go to Bazaar as tired of people asking money, we went to Mohammed Ali mosque which is not good, its dirty and not being maintained. look very nice from outside west of money.
Museum trip was good, tour guide went with us and explain many important stuff so must recommend to go with tour guide otherwise not good. Museum and not very well maintained very dusty and not too much information on display that's why tour guide is important to explain.
事業者からの返答
Dear Esteemed Guest,
Your comments are always important as it help us ameliorating our quality of service which is our main concern to satisfy our customers.
Any information received from your side; EmoTours will take it into consideration with full care. We are concerned about the satisfaction of our clients to ensure that services meet our expectations according to an evaluation system which we have set up to especially measuring quality of service, analyzing results for future planning and measuring guest satisfaction as well.
Sincerely,
Emo Tours Egypt
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ahayes22
December 8, 2019
Great Pyramid and Cairo Tour!
We booked this trip the night before after we had to cancel another tour. I am so glad we did because this tour was fantastic. Our guide Mohammed was extremely knowledgeable and also knew the best photo spots (and he was a great photographer). He made our trip easy and fun. I would recommend this tour to anybody looking for tours in Cairo. Another plus, since we had extra time he took us to a great restaurant that we would have never found by ourselves.
2人が参考になったと回答
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valeria_ilieva
October 23, 2019
Fantastic!
I recommend the company - the organization /incl. the car/ was superb!
Your guide Yasser Arafa and the driver Mostafa were amazing, very polite, helpful and cheerful.
Thank you!
事業者からの返答
Dear Esteemed Guest,
Thanks for leaving that review. We are glad that you loved our services
We hope to see you again soon with a longer stay...there are a lot of amazing things to discover around Egypt , in Cairo , Aswan and Alexandria...and we will be waiting to show you the treasures of our country at each of those cities.
So, get ready to explore more different treasures of the marvelous Egyptian Civilization.
Sincerely,
Emo Tours Egypt
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