This was a great cruise - the sunset from the boat alone was worth it. The snorkeling wasn’t anything special but we did see several large sea turtles and dolphins! The homemade food was great and open bar is always a perk. Crew was friendly and helpful too.
事業者からの返答
Thank you for taking the time to share your experience! We’re very happy to hear that you enjoyed the sunset cruise and had the chance to see sea turtles and dolphins along the way.
We’re also glad you enjoyed the homemade food and open bar, and that our crew made you feel welcome and well taken care of.
We truly appreciate your feedback and are happy you chose to spend your time with us. We hope to welcome you aboard again in the future!
Pura Vida!
Native's Way
J
JorgeAdrian_B
August 22, 2026
Excellent experience!!
The trip was super nice, the sunset wonderful, the catamaran very spacious, and the crew was a 10! The lunch was plentiful and delicious, fresh fruit and open bar.
事業者からの返答
Muchas gracias por compartir su experiencia! Nos alegra muchísimo saber que disfrutó del paseo, especialmente del maravilloso atardecer y del ambiente a bordo del catamarán.
Nos encanta saber que encontró el catamarán espacioso y que la tripulación hizo que la experiencia fuera aún más especial. También nos alegra que disfrutara del almuerzo, la fruta fresca y la barra libre.
Agradecemos mucho sus palabras y esperamos recibirle nuevamente para otra experiencia inolvidable en Costa Rica.
¡Pura Vida!
Native's Way
K
Kiola_T
August 15, 2026
10/10 Must Do Activity
Absolutely highlight of our trip. My son had so much fun. The crew was friendly, experienced and respectful. The entire process of boarding and disembarking was something I wish was detailed prior to booking.
事業者からの返答
We’re so happy to hear that this experience was one of the highlights of your trip and that your son had such a wonderful time! It’s great to know that our crew made you feel comfortable!
We also appreciate your helpful feedback about the boarding and disembarking process. We understand how useful it is to have those details clearly explained before booking, and we’ll share your suggestion with our team as we continue improving the information we provide to our guests.
Thank you for choosing Native’s Way and for taking the time to share your experience. We hope to welcome you and your family back for another memorable adventure.
Pura Vida,
Native's Way
M
Michelle_H
August 8, 2026
It was okay
It was okay. Boat ride was nice. Crew could have been more engaging. When we arrived at the snorkeling spot, they weren't helpful with mask fittings or assistance or any kind. Sunset was rhe highlight.
事業者からの返答
Thank you for taking the time to share your honest feedback. We’re glad to hear that you enjoyed the boat ride and that the sunset was a highlight of your experience.
We’re sorry to hear that the crew did not provide the level of engagement and assistance you expected, particularly with the mask fitting and snorkeling. We take this feedback seriously, as our goal is to make every guest feel comfortable, supported, and well cared for throughout the experience.
Your comments will be shared with our team so we can continue working on these areas and improve the experience for our future guests. We truly appreciate you choosing Native’s Way and taking the time to help us improve.
Pura Vida,
Native's Way
J
Julia_C
July 2, 2026
Magical day
Amazing day on the Marlin! We saw so many fish while snorkeling and even an eagle ray! Magical experience for sure.
事業者からの返答
What a magical day! We’re thrilled to hear that you had such an amazing time aboard the Marlin and got to see so many fish while snorkeling, including an eagle ray.
Encounters like that are truly special, and we’re glad you had the opportunity to experience the incredible marine life of Costa Rica.
Thank you for choosing Native’s Way and for sharing your experience with us. We hope to welcome you back for another unforgettable adventure!
Pura Vida,
Native's Way
K
Kim43077
June 14, 2026
Excellent!
Rough waters due to recent storm in the area. Carlos and his crew worked hard getting us out there and back! Safety conscious, kind & tolerant of the annoying ones (there is always one or two right😂), served food and many drinks, fixed bathroom problems, were clear in their instructions and worked hard to give everyone a great experience! Water too rough for snorkeling but everyone jumped off the boat for a swim! It was beautiful. We feel this was the best thing we did over our whole trip! It was a GREAT day!
事業者からの返答
Thank you so much for your kind words! We're thrilled to hear that Carlos and the crew helped make your day special despite the challenging conditions. Safety is always our top priority, and we're glad you still had an amazing experience. We truly appreciate your support and hope to welcome you back again soon!
4
42anastasiam
May 23, 2026
No compassion or basic customer care when illness strikes
We booked the Catalina Islands snorkelling tour for two people, but my friend became seriously unwell overnight with vomiting and fever.
Before our 6:40am pick-up, I spoke to Native’s Way by phone through our hotel concierge, explained exactly what had happened and made sure the driver did not come to collect us.
We did not ask for a refund. We only asked whether our booking could be moved to another available day, as we were still in Tamarindo and still wanted to do the tour.
What is particularly frustrating is that during that phone call, nobody even suggested that I could still go alone rather than lose both places. I was simply told to email management about moving the booking. Only afterwards did they refuse every possible accommodation and tell us we would need to pay again in full.
No reschedule, no credit, no discount, no gesture of goodwill whatsoever.
Their communication was also inconsistent. They first referred to a 48-hour cancellation policy, then later corrected themselves and said it was actually 72 hours.
I understand that policies exist, but this was sudden illness, not a change of mind. We contacted them before pick-up and were still willing to take the tour on another day. The complete lack of compassion, flexibility or even basic practical help was honestly shocking.
We never got to experience the tour itself, but based on the way we were treated, I would never book with Native’s Way again. Apparently, if you become ill on holiday, you simply lose your money and are expected to pay again.
事業者からの返答
We are sorry to hear your friend became ill during your travels. However, as explained at the time, our tours operate under a clearly stated 72-hour cancellation and modification policy due to the advance planning and operational costs involved.
Although you did not request a refund, a same-day reschedule still represents a last-minute cancellation of reserved spaces on a tour that had already been fully organized and staffed. Unfortunately, we are not able to guarantee rebookings, credits, or discounts in these situations.
You mentioned that the driver did not come for you, however transportation is only one small part of the operational expenses incurred for a tour. Staffing, scheduling, equipment preparation, reservations, and logistics are all arranged well in advance regardless of attendance.
We understand sudden illness is frustrating and unfortunate, but enforcing agreed-upon policies is necessary for us to operate fairly and sustainably for all guests.
L
Lloyd_P
May 22, 2026
Sequels Keep Getting Better
This was our 3rd time and the sequels keep getting better. Over the past few years we have visited CR multiple times and this has been a constant that has never disappointed.
K
Katherine_T
April 28, 2026
It was a great...
It was a great experience. The snorkeling was good, the boat was fun, and the drinks were fantastic.
K
Kelly_S
April 19, 2026
Great experience with...
Great experience with Marlin Del Rey! Great views, nice variety of activities & beautiful sunset. Would highly recommend :)
Tamarindoの類似ツアーを比較
最安値: Blue Dolphin - Public Catamaran Tour - Tamarindo — $90
