ナッシュビルで写真家とプライベートバケーション撮影

Dear Zerriya, after reviewing your statement with Viator we can confirm they are ALL FALSE. The process of cancellation has an automatic refund action which was processed at the same date and time of the cancellation and later Viator has confirmed they also processed your refund: "Fri May 02 2025 16:07:56 GMT-0400 (Eastern Daylight Time)" 2 days after your review on our profile. ADDITIONALY We have also confirmed there was never an attempt to rebook or reconfirm your booking on Victor's side. "There is also no confirmation email sent after the cancellation date on Wed Apr 30 2025 17:18:57 GMT-0400 (Eastern Daylight Time)." Find below the investigation transcript: [05:16:42 AM] Beverly: Thanks for waiting, as checking the travelers for this booking has been refunded already. You can also check it on your account under the Bookings tab. [05:17:33 AM] Travel and Abroad Holiday Experiences: ok thank you I see the same but she's left a review on the fourth saying she did not receive a refund from viator [05:17:41 AM] Travel and Abroad Holiday Experiences: fourth of may [05:18:16 AM] Beverly: Alright, for that review you can report it.[05:18:53 AM] Travel and Abroad Holiday Experiences: how ever there is no explanation to if the client has received a refund [05:18:58 AM] Travel and Abroad Holiday Experiences: as she said not [05:19:43 AM] Travel and Abroad Holiday Experiences: as this review requires a priority response I need the correct information to what happened [05:20:27 AM] Beverly: I see, I am sorry for this Gonzalo. The only thing I can do here is to raise this to our relevant team so that they can investigate this. Also, rest assured that the travelers has been refunded already. [05:21:18 AM] Travel and Abroad Holiday Experiences: thank you, furthermore she also mentions that after we canceled Viator re confirmed the session [05:21:36 AM] Travel and Abroad Holiday Experiences: could you please let me know what happened in relation to that statement [05:21:48 AM] Beverly: Let me go ahead and check this on my end, stay connected. I'll be right back to you shortly. [05:22:24 AM] Travel and Abroad Holiday Experiences: unfortunetly all this both issues caused by victors end according to the client and review are on our profile. [05:22:42 AM] Travel and Abroad Holiday Experiences: viators* [05:23:29 AM] Travel and Abroad Holiday Experiences: thank you ill wait here :) [05:25:22 AM] Beverly: Thanks for waiting, the booking was canceled and there is no confirmation email sent to the travelers. It may be a misunderstanding to the customer. [05:26:39 AM] Travel and Abroad Holiday Experiences: I undertand so both the refund and the re confirmation are both not true [05:26:53 AM] Travel and Abroad Holiday Experiences: its a false statement from the customer [05:27:26 AM] Beverly: Yes, Gonzalo as we do not have here on our end a confirmation email sent to the customer after the cancelation. Next time please reach directly to us and we will help you accordingly. We are available on the viator/tripadvisor chat, online, on email, social mediam phone and WhatsApp, all information is publicaly displayed both on viator/tripadvisor and Google.

Hi Erica, Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you had a lot of fun and felt comfortable during your photoshoot with Vivian. Making sure you have a fantastic and comfortable experience is our top priority, and it sounds like Vivian did just that. We're so glad you would recommend our photoshoot service to others. Your support means the world to us, and we look forward to the opportunity to create more beautiful memories with you in the future!