The guide never showed up. I spent a lot of time contacting Viator and they offered a refund which would post 48 to 72 hours later, but that was my only day in Nairobi to be able to go to the national park. I had called Viator and booked directly the day before and was told the tour started at 8:30 and I should be ready at 8 AM to be picked up from my hotel. After they didn’t show at eight, I called viaTour and they Tried calling the Local guide . They were unable to reach the guide, but said to wait and see if they pick up at 8:30, which they did not. Then I called Viator back and they said they would refund my money.
(Luckily, I was able to book at the last minute through a travel service that my hotel could refer me to and I was still able to go to the park the same day. Because it was last minute, it was a private tour, but cost similar to what the Viator group tour would’ve cost and they upgraded to a land cruiser vehicle for me and it was a great tour.)
事業者からの返答
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused when the scheduled guide did not arrive as planned. This is not the level of service we aim to provide, and we fully understand how disappointing this must have been—especially as it was your only day available to visit Nairobi National Park.
We regret the communication breakdown with the assigned local guide and are reviewing this internally to ensure better coordination and accountability going forward. While we appreciate Viator’s assistance in processing your refund, we acknowledge that this did not make up for the lost time and uncertainty you experienced that morning.
We’re glad to hear that you were still able to visit the park through an alternative arrangement and that the experience turned out to be enjoyable. Thank you for your patience and for bringing this to our attention. Your feedback helps us improve, and we truly hope to have the opportunity to restore your confidence in our services in the future.
A
andmith908
May 18, 2023 · via Tripadvisor
Nairobi national park tour.
We got one of the best holiday tour in our time which was offered by kenya safaris and holidays company. Joseph our tour driver picked us from a hotel in upperhill. The first the giraffe centre. We enjoyed interacting with animals. He the took us to Daphane sheldrick orphanage, where we saw elephants,the last place was the National museums of Kenya. It was a trip ,affordable and enjoyable. We met professional team from the office guys to the tour van driver. You are the best tour company to me. I will visit again with my friends. The driver drove us to the airport for a departure to South africa. Rate: excellent.
事業者からの返答
Greetings from Kenya Safaris and Holidays. We Thank you for booking your tour with us. Thank you for taking you time to write this wonderful review. We look forward to seeing you again soon!
Regards
Dominic
E
emmeyj12
May 17, 2023 · via Tripadvisor
Nairobi national park tour
Excellent Services Kenya safaris and holidays. I booked a family tour to Kenya through the this company, The driver assigned to us was Ken, he was very good and professional, he made our safari enjoyable, he picked us at our hotel at exact time agreed, he drove us to the park in the city , we had wonderful time around the park. We saw the wild animals like the buffalos , giraffe and many more, after that he took us to the bomas where we saw the reservation of Kenya culture, then the last place was the animal orphanage, it was a good experience which i would recommend by friend to visit. The company and the staff was so good to us. After the tour the driver offered to drive us to the airport for our departure. My kids and my wife enjoyed so much, i will book Kenya safaris and holidays on My next tour. Keep up guys. That was professional, every penny counted.
事業者からの返答
Wow! We are very happy that you enjoyed the tour.
We appreciate the positive feedback and promise to deliver the very best every time.
Thank you so much
Regards
Julius
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