カタマラン パーティー ボート カンクン
説明
私たちはここカンクンで最高のパーティー カタマラン、最もリッチなマルガリータ、そして最も面白いパーティー、イスラ ムヘーレスのデリシウス フィッシュです。 DJライブ。
ツアーオプション
旅程
グループやご家族で最高のパーティーをお楽しみください。
ハイライト
含まれるもの
旅行者の評価
重要情報
- 車いす対応
- 近くに公共交通機関があります
- 幼児は大人の膝の上に座る必要があります
- 心血管疾患のある方にはおすすめしません
- あらゆる体力レベルの方に適しています
レビュー(12)
This was truly such a disappointment. I booked this excursion about 2 months before my trip for 9 people. We booked and paid, took a $60 taxi service for a 10 minute ride to the ticket redemption location, which was truly the most confusing thing ever. To finally end up at a restaurant in a plaza where they tell us that they cancelled out trip at 10:51pm the night before. They completely disregarded us and said that a "private tour" booked the boat. I asked for them to accommodate our ride and they dismissed us, without an apology or empathy. It was truly ridiculous. We weren't the only people they cancelled on that day either so PLEASE BE CAREFUL, THEY ARE SCAMMERS. DONOT TRUST THEM unless you want a last minute cancellation. They told us we were refunded and it was not until I called trip advisor at that moment that they told us the money was never refunded. Then they had the NERVE to try and get us to pay AGAIN for a 7 hour catamaran ride after just having cancelled our trip last minute. It was extremely confusing getting to the destination they needed us at so I really would just avoid this at all costs. They don't provide transport and make it extremely difficult to find the meetup/ redemption point location. All of the catamarans I've taken have been a smooth experience except for this one. BE CAREFUL. CANCEL if you already booked it and find another company to book with!!!!!
I sincerely apologize for the inconvenience this situation caused. I would like to inform you that you were notified in advance of the tour cancellation due to force majeure, to which you admitted that you were unaware of this cancellation, BECAUSE YOU HAD LOST YOUR CELL PHONE. This was the main reason why you were not aware of the cancellation (you lost your cell phone and had no way to access the Tripadvisor website). This is proof that you were notified. We also tried to reach you via WhatsApp, without success; because YOU LOST YOUR CELL PHONE. As for the refund, please believe me, we have no need to keep it, since we never had access to your money, which is always held by Tripadvisor, and we are paid days after the tour (if it even took place). >In this case, I informed you that we had already proceeded with the cancellation of the tour and therefore TRIPADVISOR would be responsible for returning your money.
It was false advertisement. It was kids on the boat and people who looks like the locals only. They played Latin music the whole time. If your looking for a party boat with fiends and no kids and diversity this boat is not it.
We appreciate your comments, but you were notified of the logistics change before registering, and you agreed. We never lie to you.
I should've went by the reviews about this company! I paid for a 4 hour cruise only for them to contact me the morning of the event to say it was changed from 4 hours to 7 hours leaving me no room to cancel this event to do something else for my sister's 50th Birthday! This event was paid for well in advance. The person I spoke with over the phone is a complete liar too! so any feedack they wish to write on this review will be a complete lie! I DO NOT RECOMMEND ANYONE TO BOOK WITH THEM!!! I am waiting on my full refund! These companies are so quick to retain payment but slow as hell to submit your refund!! NEVER AGAIN will I book with VIATOR too!
We apologize for the inconvenience, but if you check your email, we sent you a notification about the logistics change and asked you to confirm as soon as possible, which never happened. We immediately canceled your reservation so you could get your refund as soon as possible; we don't know the timing with Viator.
The excursions were super fun!! And the staff and service was amazing. Will definitely book again in the future. Highly recommend:)
The experience was very fun and staff was fun. Our only complaint or issue with the trip was we were required to pay a $20 dock fee per person that we were unaware of prior to arrival. Be sure to bring extra money with you for this.
Thanks for your comments!!!
Ruined my milestone birthday party! Time and location were incorrect then Tour operator changed excursion! They blamed Viator and I’m sure Viator will say it’s Fragata’s fault. Either way my day was ruined as by the time things were sorted out it was too late! I had guests from all over meeting up to celebrate my bday and it didn’t happen.
What a shame that this happened, but nevertheless we gave your 4 guests and you a very good option, so that they would not stop celebrating their important date, but however it was not like that, hopefully they will give us the opportunity to serve them again. As they deserve.
This experience was absolutely terrible. I feel the boat tour guide was very racist towards my family and friends. We were not treat like the others. I don’t know if it’s because we’re African-American. We were told lies bout prices with transportation and threatened to be left if we each didn’t pay $35pp. When I booked this boat through viator they advised me transportation was included which was a lie. I do not recommend this boat.
We are saddened that you have gotten that bad impression from us, but I assure you that we treat tourism in the same way, possibly you made the mistake of not reading carefully what your tour "included and did not include" and simply what We were charging them for round-trip transportation from their hotel and taxes, which every tourist who wants to take the tour with us has to pay.
This boat excursion was pretty good all in all. It made 2 stops and was very enjoyable. The food included in the price wasn’t good, but we made up for it by getting food in Isla Mujeres which was bomb. The music on the boat was average since it was kids on the boat too but they played better music on the ride back. I will say though, they will get you lit if you’re down for a good time. My friends and I left very satisfied.
The crew at the Ventu Catamaran boat were very friendly and accommodating. My husband had an almost life-threatening experience, the captain of the boat and Leo along with the other crew made sure he was okay. Leo even took the time to take him to the transportation van to make sure he was okay. "Leave no one behind" is what the captain said. We had a fun time after the rescuing. Thank you.
Thank you for your time to write, but I think you are confusing the boats with another company, it is good to know that your husband is fine. Greetings
Excellent Mood, Excellent Service, Luxury Value for Money and Best Experiences for Cancun. Super recommended
I7828PAjaimel Qué bueno que te agrado el paseo, ahora a cuidarnos y seguir usando el cubrebocas, para vernos pronto. Fragata Team.
