My flight got delayed 27 hrs, I called 30 hours before excursion to change date. I was told I could not change date and they would be keeping my $490 even though my tickets said as long as I cancelled or changed within 24 hours I would get a full refund. It took me an hour and a half of arguing before I was finally able to change my date with no penalty. The tour guide and driver were amazing, but your customer service agent on phone was ignorant and hostile. She seemed not to understand how to read a clock and understand the difference between 30 hours and 24 hours.
J
jeff_j
January 7, 2023 · via Viator
Must see
Was v cool to see the blues in the dark river/lake. Must wear shoes and bring towels to dry off
Much closer to Montego Bay compared to Ochi Rios. Tons of traffic if coming from Ochi. We’re told 40 mts but took almost 1.45 hours from Ochi. Excursion only was 15/20 mts once got in boat and into water
Recommend this experience
1人が参考になったと回答
事業者からの返答
Thanks Jeff_j for sharing your review. We appreciate the tips you shared to bring water shoes and towels. It is unusual to have a 1.45 hours traffic delay unless there is an accident or something unusual. However, we regret this was your experience. We are glad to know that you recommend this Luminous Lagoon swim. Thank you.
5
535keyerrar
July 8, 2022 · via Tripadvisor
Te Lagoon
Seeing the beautiful water was a beautiful experience. I would recommend this to place to everyone. Must see!!
事業者からの返答
Thank you for taking the time to post a review on your experience. The Luminuous Lagoon is really a beauty to behold. We are happy that Jamaica is one of the few places on earth where you can experience this natural wonder.
Z
Z2027AYnataliek
March 14, 2022 · via Tripadvisor
Amazing
Donovan was a great tour guide. The water at the Luminous Lagoon was beautiful! Will def come back soon !
