Tolantongo caves and waters were wonderful and so beautiful. Equally was our tour guide Alfredo. He was a great tour guide, very personable. Gave us very interesting information as we travelled. Also helped us navigate the park-as some tours just drop you off. He knew the places to go and food to eat and was a delight! It’s a long trip, but worth it.
事業者からの返答
Thank you for taking the time to write your review.
We're glad sou much, to know that you liked everything about the Tolantongo Tour´s, as well as the services of our guide, Alfredo. This helps us a lot to continue improving every day.
We want you to come back soon and enjoy another experience; there are many more places to visit.
We look forward to your next reservations.
Come back soon.
Vive Disfruta Mexico.
A
Alex_N
April 14, 2026 · via Viator
The tour guide that were...
The tour guide that were going to take us out locally were very poor communicators and did not reach out to us until 10pm the night before our supposed trip. I dont recommend this trip at all.
事業者からの返答
It's strange that you're saying that, since we work from 8 am to 6 pm, so we think you're referring to the wrong agency.
On the other hand, we want to inform you that all our guides are fluent in English and their native language, Spanish, so what you're saying doesn't make sense either, since they all have certification from an institution, which allows our guides to communicate fluently in the language you choose.
I suggest you check all our reviews from clients who actually traveled with us, and you'll see that we don't have any negative comments about what you're referring to.
We advise you to verify where you booked and properly tag the company that let you down, instead of just mentioning it anywhere, as this could negatively impact our professional reputation.
Public Relations Management
A
Anonymous
October 30, 2025 · via Viator
You can experience the best hot springs
In the area where the cave is currently inaccessible due to flood damage, but there are many baths, the temperature of the hot springs varies, and there are more than 100 bathhouses, so I could enjoy the hot springs slowly while relaxing and enjoying the best scenery. It is the best hot spring resort for Japanese.
For more to see and do than you realize. This tour has no set schedule at the site so it is just you and your other(s) to explore as you wish (the best way to see the world). The guide Alfredo is outstanding, he is never far away if you find yourself in need of assistance and there is no pushing for certain restaurants, vendors or anything. It is truly your tour!! We had an absolutely amazing time!!! Would recommend above all other one day tours!!!!
事業者からの返答
Thank you for taking the time to write your review.
We're glad to know that you liked everything about the Tolantongo Tour, as well as the services of our guide, Alfredo. This helps us a lot to continue improving every day.
We want you to come back soon and enjoy another experience; there are many more places to visit.
We look forward to your next reservations.
Come back soon.
Vive Disfruta Mexico.
A
angeljoyt2025
April 23, 2025 · via Tripadvisor
My stay at Swiss-Belhotel Blulane was very comfortable and pleasant. The room was clean and cozy, and what really stood
During our stay at Swiss-Belhotel Blulane, one of the things we enjoyed the most was the amazing view from our room. We could see the city clearly, and it looked especially beautiful at night with all the lights. The view made our stay feel more relaxing and fun. Because it was so nice, we took a lot of photos to remember the moment. It was a great spot for pictures with friends. The hotel itself was clean and comfortable, and the staff were kind. Overall, it was a memorable experience that we really enjoyed.
事業者からの返答
Thank you for taking the time to write your review.
We're glad to know you liked everything on the Tolantongo Tour, as well as your comments, which help us continue to improve.
We want you to come back soon and enjoy another experience; there are many more places to visit.
We look forward to any further reservations from you.
Come back soon.
Vive Disfruta Mexico.
C
Compass52941296564
March 3, 2025 · via Tripadvisor
You must Go to Tolantongo
Tour of Tolantongo was fantastic. Alfredo was very knowledgeable of the area and was able to give us some information about the history of the area.
Tolantongo was beautiful, and definitely worth the drive to get there. It was something we never experienced before and very lucky to see and swim there!
On top of Alfredo knowledge, he was very helpful with carrying our belongings for us and help us with directions of the park. He went above and beyond for us.
事業者からの返答
Thank you for taking the time to write your review. We are glad to know that you liked everything they did on the Tour to Tolantongo, as well as your comments that help us to continue improving.
We want you to return soon and live another new experience, there are many more places in Querétaro to visit.
We are attentive to any other reservations from you.
Come back soon,
Vive Disfruta Mexico.
6
668CHRISW
November 4, 2024 · via Tripadvisor
amazing once in a lifetime experience
I came back to rewrite my review, I did it the day after my visit but when I was reviewing my reviews I did not see it! This was an amazing trip and Christian was such a great tour guide. He gave us so much knowledge not only about the actual destination but also along the several hour drive getting there. The views are spectacular, the plant life incredibly beautiful, the pools were calming and so enjoyable but the icing on the cake was the trip to the waterfalls and caves! It would have been worth the trip just for this experience. I really enjoyed relaxing in the river after the excitement of the waterfalls and caves.
事業者からの返答
Thank you for taking the time to write your review.
We are glad to know that you liked everything they did on the Tour to Tolantongo, as well as your comments that help us to continue improving.
We want you to return soon and live another new experience, there are many more places in Querétaro to visit.
We are attentive to any other reservations from you.
Come back soon,
Vive Disfruta Mexico.
I
Ice-star79
May 25, 2024 · via Tripadvisor
Oasis in the Desert
The place is surely spectacular and Oasis in the middle of the desert!
Guide was very helpful and trustworthy with lots of interesting facts.
We were the first Australians that he has had to visit this site.
A full day is needed taking us 3 hrs from Queretaro and stop for bite to eat on the way and return.
事業者からの返答
Thank you for taking the time to write your review and suggestions.
We are glad to know that you liked the Tolantongo Tour, as well as the services of our guide.
We take your comments to improve each tour offered for you, "our clients."
We want you to return soon and live another new experience with our team, there are many more places in Mexico to visit.
We are attentive to any other reservations of yours.
Come back soon,
Vive Disfruta Mexico.
K
Kelton O
May 6, 2024 · via Tripadvisor
Fun Day at Tolantongo
Great guided trip to Tolantongo! Alain, our driver and guide, did a fine job getting us to Tolantongo, leading us through the water experiences and getting us back home. He knows all about the attraction and was helpful all the way. Beautiful water venue to explore and experience! We plan to go again soon. Thanks Alain for a great day at Tolantongo!
事業者からの返答
Thank you for taking the time to write your review and suggestions.
We are glad to know that you liked the Tolantongo Tour, as well as the services of our guide.
We take your comments to improve each tour offered for you, "our clients."
We want you to return soon and live another new experience with our team, there are many more places in Mexico to visit.
We are attentive to any other reservations of yours.
Come back soon,
Vive Disfruta Mexico.
D
Diana_W
May 5, 2024 · via Viator
Let your cares dissolve at Tlotanango
My aches and pains absolutely dissolved in the river waters. Utter peace settled over me under the shady reeds and I fell asleep in nature. A memorable place, well maintained
事業者からの返答
Thank you for taking the time to write your review.
We are glad to know that you liked everything they did on the Tour to Tolantongo, as well as your comments that help us to continue improving.
We want you to return soon and live another new experience, there are many more places in Querétaro to visit.
We are attentive to any other reservations from you.
Come back soon,
Vive Disfruta Mexico.
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