My son and I missed the tour because we were standing and waiting at the exact meeting point unequivocally stated on the Viator app 15 minutes before the meeting time. However, I later learned that the actual meeting point was a yellow kiosk just a few metres from where we were standing which nobody told us. So, be warned!
Moreover, if you miss your tour because of this kind of confusion, don’t expect much help from Viator. I also learned today that Viator’s role is essentially to sell tours on behalf of other tour operators—and, of course, to take your payment.
I had quite a battle with a woman from the tour company on the phone trying to resolve the situation. Eventually, the tour company agreed to give me a 100% refund, which I appreciated. However, I was still extremely disappointed that my son and I missed the tour altogether.
事業者からの返答
Thank you for your feedback. We’re sorry that you missed the tour. The meeting point is clearly indicated in the booking information, including the yellow kiosk location, and our local team can be contacted if guests have difficulty finding the meeting point. We’re glad we were able to resolve the situation and provide a full refund, although we understand it was disappointing to miss the tour. Silvia
D
David_M
June 12, 2026
The guide had a very...
The guide had a very strong accent and combined with a very poor PA system on the bus you could not understand what she was saying.
The seating on the bus was very cramped
事業者からの返答
Thank you for your feedback. We are pleased that you were able to visit Kutná Hora and its remarkable historical sites. We appreciate your comments regarding the audio quality and seating comfort and will take them into consideration. Silvia
C
Carla_V
June 8, 2026
The day was nice. The...
The day was nice. The bone church was very interesting and unique, however they do not allow photos,
事業者からの返答
Thank you for your feedback! We’re glad you enjoyed the day and found the Bone Church interesting and unique. We appreciate your recommendation and hope you had a wonderful time in Kutná Hora. Silvia
M
Morgan_S
May 3, 2026
Good access to sites and...
Good access to sites and transportation was very nice. Lots of free time but still stayed on schedule and got good info. No mic system so not a great option if you’re hard of hearing or wanted a more intense tour, talking was quite low level.
事業者からの返答
Thank you for your feedback! We’re glad you enjoyed the overall experience and found the tour informative. Silvia
R
Roxanne_R
March 27, 2026
Kunta Hora
Great day trip from Pague. Though time was a little rushed our great guide Helen made sure we got hundreds of years of history.
Sights were great!
事業者からの返答
Thank you for your feedback! We’re glad you enjoyed the day and appreciated the time with our guide. Silvia
J
Jess_O
February 6, 2026
Very near perfect
I really would highly recommend this tour to anyone visiting Prague, the drive is long but more than worth it to see the ossuary alone, it was just a bonus that we got to see the cathedrals too.
Our tour guide was incredibly knowledgeable on the history of Kutna Hora and Prague in general, he kept everything light and entertaining without being overbearing.
A couple of things to note when you are visiting that we weren't aware of:
1: you cannot take photos inside the ossuary
2: there are no free public toilets so you must make sure you bring change (20czk)
The tour was incredible and really well timed so we got an even amount of time in each area and got to have an hour of free time wandering around the town of Kutna Hora and grab some lunch.
I would have given this trip 5* but unfortunately the driver dampened the experience slightly, with his erratic driving (tailgating and taking corners at an uncomfortable speed)
事業者からの返答
Thank you for taking the time to share such detailed feedback. We’re very pleased to hear that you found the excursion worthwhile, enjoyed the historical sites, and appreciated the guide’s knowledge and engaging approach. We also value your practical notes, which can be helpful for future visitors. Your comments regarding the drive are noted as well. Thank you for joining the tour and for your honest review. Silvia
M
Mark_W
January 2, 2026
Long and unimpressive tour
This is a very long tour with no time for stopping and appreciating the cathedrals etc. Tour felt very rushed.
We were not warned prior that we required exact cash to use the toilets in Kutnà Hora - this become a very desperate and humiliating experience when we had to find a cash machine to withdraw cash, was then sternly spoken to by the toilet attendant for not having a smaller amount as she would not give change, then we were sternly looked at for being late back to the bus. Very awkward and embarrassing for what should be a basic human right - to use a toilet.
We would have all like to wander around the magnificent St Barbara’s cathedral at our own pace to take photos, appreciate the art and history and to even just sit and pray but we were constantly hurried along and told to not wander off.
There were no opportunities to purchase gifts from anywhere.
The tour guide was too softly spoken and could barely be heard.
事業者からの返答
Thank you for sharing your experience. We’re sorry to hear that the tour did not meet your expectations. The itinerary is structured to cover several key sites within a limited time frame, and the schedule must be respected to ensure the smooth running of the day for all participants.
Facilities such as public restrooms and their payment conditions are managed locally and are outside of our direct control. We appreciate your feedback regarding pacing and communication, as it helps us review how the experience is delivered.
Silvia
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V631UJmaggieh
October 16, 2025
Choose another tour company!!
Horrible Tour. Make sure you eat something as your tour leaves around 12:30 pm and you don’t arrive back until almost 7:00 pm. They allowed us no time to eat lunch, saying that this was a tour, not a lunch. We also got to The Bone Church and this company screwed up on our reservation. Our tour guide had to go straighten it out while we stood outside the church for almost 30 minutes waiting for him to go to the ticket office. What a waste of time. We could have used this time for lunch.
事業者からの返答
We’re sorry to hear about your experience and completely understand your frustration. The tour schedule is always provided in advance, including that there’s no lunch stop due to the limited time and number of sites visited. Occasionally, unexpected issues such as ticket confirmations can happen — it’s rare, but unfortunately sometimes beyond our immediate control. Our guide did their best to resolve the situation as quickly as possible. We truly appreciate your understanding. Silvia
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Cassandra_P
October 14, 2025
Great overall!
The guide was great! Very accommodating with the fact that I have limited walking!
She was very knowledgable!
However, the driver was very grumpy.
Didn’t even want to leave our bags on the bus!
事業者からの返答
Thank you so much for your kind words! We’re delighted to hear that you enjoyed the tour and that our guide was helpful and knowledgeable. Silvia
J
Jacques_G
September 29, 2025
Well, beautiful and cheap.
Nice to get out of Prague and see the outside region.Nice thing to see.
No need to write so much (100).
事業者からの返答
Merci pour votre retour ! Nous sommes ravis que vous ayez apprécié la sortie et les paysages de la région. Silvia
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