Having to wait for 45 minutes for one person returning that late for the return bus. It would be wonderful if Viator put a reminder/disclaimer on the initial booking saying that the return bus will leave at the time given by the driver. Anyone missing the return bus will be solely responsible for arranging their return to the initial pick up location. Viator, nor its partners shall bear no responsibility, nor costs should a passenger miss the return bus.
事業者からの返答
We are sorry about that but it's very rare that someone come late more than 10 minutes.
For your information not all people on the car are viator clients there are clients of other travel agencies as well .
S
SayaDan_G
August 3, 2023 · via Viator
SCAMMERS, SHAMELESS
SO UNPROFESIONAL. THEY FORGOT US.
We woke up at 3a.m to be on the pick up spot at 4 a.m, but no body came to pick us up. We waited because the web suddenly said that the tour started at 5 a.m. but they never came. We sent messages but nobody answered. Finally, we could call and contact the responsable of the tour. He simply said that they had forgotten us. We could not go there that day because the police needs to have a photo of your passport sent atleast 24h prior to your tour to abu simbel.
We had to rearrrange our hole trip in Egypt, causing many inconvenients and a loss of money. They cancelled our tour at 5.28 a.m and they said that they would refound us but nothing. SCAMMERS!
事業者からの返答
We are very sorry about what happened as we told you we forgot your booking and you didn't send a message one day before to remind us and confirm the trip , usually people send a message one day before to confirm pick up time and they send the photos of the passports to do travel permission to Abu Simbel but you didn't do that .
We have refunded you on the same day of cancelation we are not Scammers
So if you didn't receive the money you can contact customer service on viator
Because you didn't pay for us directly but with your credit card via the platform of viator.
R
Richard_Y
February 14, 2023 · via Viator
Hassle Free Transportation to Abu Simbel
This is truly transportation only to Abu Simbel. Minivan(Which is quite comfortable)will pick you at your hotel at 4am in the morning.Best to contact tour operator the day before for confirmation. It is good if you are not a history buff but jus want to admire the grandeur and do photos.
事業者からの返答
Thanks a lot for your feedback
M
MariaFernanda_M
December 23, 2022 · via Viator
Dangerous driving!
Driver was driving extremely fast on a two way highway and the van was hit by a large rock, which broke the windshield. After that the driver reduced the speed but we were pretty scared and he didn't even say a thing to us, so I wouldn't recommend doing any activity with this agency
1人が参考になったと回答
事業者からの返答
Thanks for your review
We take note about the speeed of driver but for your information
The government is working for doubling the road to be 2 ways instead of one , so many trucks carrying rocks and sand to do the project so it happens that one of theses rocks fly with cars wheels and hit the glass of the windshield .
We are sorry that you was scared but it is not the fault of the driver that the rock fly and hit the glass .
A
Adnan_A
December 8, 2022 · via Viator
Forget it
Guy forgot to confirm booking so was left waiting at 4am. Phoned him said he forgot despite me confirming would be one person travelling day before. Offered alternative to philae temple which is 20 mins away rather than 4 hours! I asked for refund which he accepted.
事業者からの返答
We are sorry about that and we refunded whole price for you .
L
Larissa_K
October 13, 2022 · via Viator
Trip without a guide to Abu Simbel.
The operator picked us from the lobby of our hotel around 4.20am and with a small group of people we went to see the temples in the minivan. The road was easy and comfy and took around 2.45 hours. AC and a very clean minivan.
We didn’t have ( and didn’t want) a tour guide since all info you can read before. We arrived safely to Abu Simbel temples and spent 2 hours over there. It’s enough time for both temples. There is a coffee shop and you can order some refreshments just know that they charge way more for even a bottle of water, it can cost 20 EGP ( $1), but knowing that in Aswan you pay from 7-10EGP - it’s a lot! They charge for restrooms too, 5-10EGP. Not a big deal - but after all you get tired for paying for every single step you make.
We got back to Aswan without any problems and two drivers were just great: modest and quiet.
You have to provide your passport pic in order to book this tour because Egyptian officials take all serous and they control tour operator - there are two military posts in where they check the drivers and list of passengers. So, just know about it.
Great operator.
事業者からの返答
Thanks a lot Larissa for your great feedback
P
PaulinoFernando_G
August 9, 2022 · via Viator
This experience was...
This experience was great. Everything went as agreed, they picked us at the hotel and left us at McDonald's xD . Just 5*
1人が参考になったと回答
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MaitlandE_M
July 31, 2022 · via Viator
Good
The bus had air con and when we asked to be dropped off at a different location to what we'd originally planned (philae temple marina) they where happy to help us.
事業者からの返答
Thanks for your feedback
You are always welcome
Looking forward to serve you again
Q
qxfkngr8gs
May 1, 2022 · via Viator
Exactly what we wanted
Perfect, inexpensive way to see Abu Simbel - no need for a guide as they can’t come in the temple with you, read up about it online beforehand. They get you back in time for your cruise to leave if you’re on one as well.
事業者からの返答
Thanks a lot for your feedback
A
Alan_J
March 18, 2022 · via Viator
Comfortable journey to Abu Simbel
Perfect on time and smooth communication. It’s a long drive but with sufficient time to visit the Abu Simbel temples.
