Easy to locate the pickup area. Nicholas was great, personable, easy to talk to. Felt safe with him behind the wheel
事業者からの返答
Dear Guest,
Thank you for your feedback. We’re happy to hear that the pickup process was smooth and easy to locate that’s exactly the experience we aim to provide. It’s also wonderful to know that Nicholas made your journey enjoyable and that you felt safe and comfortable along the way. We’ll be sure to pass along your compliments to him and
look forward to welcoming you again soon!
P
Patrick_B
December 24, 2025 · via Viator
A nice mix of tourguiding...
A nice mix of tourguiding and driving. Santino gave us a little history of each town we drove through.
事業者からの返答
Dear Guest,
Thank you so much for taking the time to share your experience!
We’re delighted to hear that you enjoyed the balance of safe driving and local tour guiding during your journey. Santino takes great pride in sharing Jamaica’s history and culture while ensuring our guests travel comfortably and safely.
We truly appreciate your kind words and look forward to welcoming you again on your next visit to Jamaica.
D
Daniel_W
July 16, 2025 · via Viator
Horrible experience
Booked Viator for a round trip transport in Jamaica. Their driver, Kevin, was a complete nightmare. He was insulting women and eruptions not shut up. What a horrible experience. He then went to talk about how blank women are aggressive and that they only get married to men who have no other choices. The monologue was horrible and we wanted to simply get out and forget about the transport. Never booking with Viator ever again off they can’t properly vet their drivers or train them on appropriate conversations with customers. It was horrible!!!!
事業者からの返答
Dear Guest,
Thank you for bringing this matter to our attention.
We would like to clarify that there has not been anyone named Kevin employed with our company for over eight years. Additionally, after thoroughly reviewing our records, we can confirm that we did not provide transportation services for your reservation.
While we understand and empathize with the experience you described, it appears this incident did not involve our team. We strongly recommend reporting this directly to Viator, as they would be best positioned to address your concerns with the actual service provider.
We take customer service, professionalism, and respect very seriously, and we hold all our team members to the highest standards.
Should you require reliable and respectful transportation in the future, we would be more than happy to assist you.
M
Maria_L
June 10, 2025 · via Viator
Highly recommended. Peter...
Highly recommended. Peter our driver is really accommodating, a great driver and goes out of his way for us.
事業者からの返答
Dear Guest ,
Thank you so much for your kind words and recommendation! We're thrilled to hear that Peter made your experience enjoyable—he truly goes above and beyond to ensure our guests have a smooth and memorable journey. We'll be sure to pass along your compliments to him. We hope to welcome you back again soon!
T
Thompsonfamily05
March 7, 2025 · via Tripadvisor
FANTASTIC!!!!
Wonderful trip from the airport to the Lady Hamilton. Our driver was awesome!! He made great time while keeping our family of 4 safe and sound. Stopped for us on the way to pick up a few items.
事業者からの返答
Dear Guest,
Thank you for your wonderful review. We’re delighted to hear that you had a great trip from the airport to the Grand Palladium Lady Hamilton and that your driver provided a safe and enjoyable experience for your family. We always strive to go the extra mile for our guests, and we’re glad you appreciated the stop along the way.
We truly appreciate your support and look forward to welcoming you again on your next visit to Jamaica!
D
debrawU703SA
January 1, 2025 · via Tripadvisor
Might struggle if your flight is late.
Our flight got in a little late and we ended up waiting over an hour for our first transfer from the airport to the hotel. It sort of felt like we were shuffled around for a while and when we started talking with another provider our ride appeared. Andy, our driver, was so fabulous and kind. He also brought us back on time and with great local insights to share.
事業者からの返答
Dear Guest,
Thank you for your feedback. We’re pleased to hear that Andy provided you with a fabulous experience and valuable local insights during your transfers. He will be thrilled to know his efforts were appreciated!
We’d like to address your comments regarding the wait time at the airport. Your flight arrived over an hour late, and you spent more than the allotted 1.5 hours inside the terminal. Despite this, we ensured our driver waited for you without any additional cost. Based on our records, your actual wait time after exiting the terminal was approximately 25 minutes. During this period, we made multiple calls to verify your status but were unable to connect.
We understand the importance of a smooth arrival process and are continually working to improve our coordination and communication to better serve our guests.
Thank you for choosing our service, and we hope to have the pleasure of serving you again in the future!
L
loopylkk68
April 30, 2024 · via Tripadvisor
Kanye is amazing!
We are currently staying at the resort. Everything so far is amazing. Just eaten at the mexican restaurant, our waiter, Kanye has been the best. Lovely friendly and helpful. First class! As are all the lovely staff here.
事業者からの返答
Dear Guest,
Thank you for sharing your experience with us. We are pleased that you enjoyed the service and welcome you back soon.
T
Tiffany_R
April 25, 2024 · via Viator
Not so good
The driver was the same driver to the hotel and back to the airport , he was making weird noises the entire time , sniffing , clearing his throat and just making weird sounds . Not trying to be mean but it was extremely annoying for me and my husband . Did not talk at all to us which is fine . Definitely not worth the price to have a private driver
事業者からの返答
Dear Guest,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience with our driver and regret that it did not meet your expectations. Your comfort and satisfaction are our top priorities, and we understand how important a pleasant journey is.
We are currently investigating the matter to address the issues you’ve described. We’ve sent you a direct message to gather more details and work towards resolving this situation. Your input is invaluable in helping us improve our service.
We appreciate you bringing this to our attention and are committed to making the necessary improvements. Thank you for your understanding, and we hope to have the opportunity to provide you with a better experience in the future.
C
carloscA1575NV
April 20, 2024 · via Tripadvisor
Just amazing
We spend a week at Grand Palladium Mntego Bay, at Lady Hamilton side, such a beatutiful place, with a charming beach over watching the sunset....The staff its so warm, so nice, so helpful, everything was so great
事業者からの返答
Dear Guest,
Thank you for sharing your experience with us. We are pleased that you enjoyed the service and welcome you back soon.
S
SCook14
January 3, 2024 · via Tripadvisor
Great company, would definitely recommend.
Great company, would definitely recommend. Our driver Roger was fantastic, with a stress free journey to the airport.
事業者からの返答
Dear Guest,
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you had a stress-free journey to the airport and that Roger, your driver, contributed to making your trip fantastic.
Your recommendation means a lot to us, and we're thrilled to have met your expectations. We look forward to the opportunity to serve you again in the future and providing another exemplary experience.
