The tour said we would be shown about 15 sites on the way to Pompeii but the driver couldn't speak English. When arriving at the site, Layla just said to the 29 tourist to follow her. She was short and didn't have a flag or anything to see. There was hundreds of people going every which way so it wasn't hard for several to get lost. After several minutes the lost ones found us to get their tickets and ear pieces. When the tour finally started if you weren't within 30 feet of Layla you were out of range to hear what she was saying about each site. Needless to say our foursome learned nearly nothing from the whole tour. I would not recommend using Vox City tours to anyone!!! Awful.
事業者からの返答
Thank you for taking the time to share your feedback. We are genuinely sorry that your experience did not meet your expectations.
We fully understand your concerns regarding the visibility of the guide, the audio system and the communication during the visit. With a group of 29 people in a very busy archaeological site such as Pompeii, it is particularly important that the guide is easily identifiable and that every guest can clearly hear the explanations. We will certainly share your comments with our team and review these aspects with the guide.
At the same time, we are sorry that you were not able to appreciate the value of this experience. This excursion from Salerno to Pompeii is one of our most requested tours because it combines the journey through the beautiful Campania landscape with the opportunity to visit one of the world's most extraordinary archaeological sites. For many visitors, it is one of the most rewarding experiences they can have while staying in Salerno.
We are particularly disappointed that the experience did not allow you to enjoy the historical and cultural information that is such an important part of the tour.
Your comments are valuable to us, and we will use them to improve the experience for future guests. We hope that, despite the difficulties you encountered, you will remember the beauty of Pompeii and the extraordinary area around Salerno.
Kind regards,
Morandi Tour Team
C
Chad_S
September 29, 2026 · via Viator
Terribly organized, poor communication
The communication regarding transportation from the port to Pompeii was terrible. We received information from other customers. There was no communication about where to go to meet the bus to return either. On the return everyone was given food but us.
The Pompeii guide and tour were great and accommodating. I would recommend the guide but absolutely not the tour company.
事業者からの返答
Thank you for sharing your feedback, and we are very sorry that the transportation arrangements and communication caused you frustration.
We would like to clarify that the day of your tour was an exceptional situation for our team. We had received significantly more bookings than originally expected, and, unfortunately, on the same day our tour leader was suddenly affected by a serious health problem and was unable to carry out her duties.
Despite this unexpected emergency, our team worked immediately to reorganize the operation and, most importantly, we made sure that all our guests were transported to Pompeii and were able to take part in the visit. We fully appreciate, however, that the last-minute changes created communication problems, particularly regarding the meeting points and the return transportation.
We are also sorry to hear that you did not receive the food provided to the other guests. This should not have happened, and we sincerely apologize for the inconvenience.
We are pleased that you found the Pompeii guide excellent and accommodating. This is an important part of the experience, and we are happy that at least the visit itself met your expectations.
We normally receive many guests on this very popular excursion from Salerno, and we take great care to provide a smooth and well-organized experience. On this particular day, however, an unexpected medical emergency combined with an exceptionally high number of participants created circumstances that were unfortunately beyond our normal operating conditions.
We take your comments seriously and will use them to improve our communication and contingency procedures for future tours.
Kind regards,
K
KarlMartin_S
September 28, 2026 · via Viator
Just to save money
Poor labeling of who we should meet and which bus we should take. Terrible quality on the bus.
Fine guide inside Pompeii.
I
Izaak_F
September 26, 2026 · via Viator
Booked this as a cruise...
Booked this as a cruise excursion from Salerno for four adults and the guiding was genuinely excellent. The start was a little disorganised, but once we were at the site our guide was knowledgeable and engaging, and the 2.5 hours felt like the right amount of time to cover Pompeii properly without rushing. Skip-the-line entry worked smoothly.
The coaches are where this needs attention. On the outbound journey one of our party had a seat with a broken recliner mechanism that wouldn't stay upright, so she spent the whole journey tipped back into the lap of the passenger behind. That's a maintenance issue rather than bad luck and it shouldn't be in service.
There were two coaches running to the same meeting point, with no difference in what anyone had booked or paid. On the return, staff were reluctant to let us board the second coach and appeared to be directing specific people onto it, which wasn't explained. We boarded anyway. The seats on that one were much better, but it had no air conditioning.
So: guide 5 stars, transport 2. Worth booking for the guiding, but the operator should get the seats repaired and be clearer about how the two coaches are allocated.
J
Julia_L
September 22, 2026 · via Viator
I would do it again
It went fast, but we covered a lot of Pompeii. Our guide covered all the necessary stops including the men's baths, the gymnasium, we went by the women's baths, saw a bakery where bread was found still in the oven. She covered the need for the raised crossing stones and we whizzed through the museum. We also saw the main piazza. It was a good tour but I wish I could've wandered around a bit. I didn't get to see the bakery with the suggestive mosaic, which I wanted to see, but overall it was really good.
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Cecilia_F
September 22, 2026 · via Viator
Amazing tour
We did the Pompeii Tour with Ester as our guide and it was super interesting.
Pompeii is such a huge and impressive place that it is so important to have a guide who knows as much as Ester to truly understand the history, the life, and the meaning behind every ruin.
She showed us the best spots and explained everything in a clear and fascinating way. We learned so much!
Highly recommended. If you go to Pompeii, do it with Ester!
E
Erica_S
September 21, 2026 · via Viator
Great experience, our...
Great experience, our guide was great, friendly and knowledgeable. We were hoping to specifically see the casts of the bodies found and we did not make it there. If we knew we were not intending on going to that location we probably would have gone on our own or booked a different tour so just check ahead of time to see which area of the city you will be touring
R
ROBERT_J
September 15, 2026 · via Viator
It was an excellent tour...
It was an excellent tour lead by a great tour guide. We were there on a Saturday and it was very crowded.
M
Marc_P
September 15, 2026 · via Viator
Agency good, the guide not...
Agency good, the guide not so much, he gave a 5-minute explanation in English and only 1 in Spanish, the whole time the same.
L
Lori_C
September 7, 2026 · via Viator
Great tour of Pompeii from cruise terminal in Salerno
What an amazing day. The coordinator reached out several times to ensure we knew where the meeting place was. Our guide Carla was so knowledgeable about the history of Pompeii and is clearly passionate about sharing her expertise. It was hot - no surprise this summer- but Carla managed to find shady spots and small breezes. I would highly recommend this tour to anyone!
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