Disappointed Unreliable Service Left 6 adults stranded NO SHOW service Cancelled a 2nd reservation and a 3rd excursion reservation that we paid based on unreliability on the part of the company’s tour operator. Customer service & Administration booking services did Not resolve our problem. We continue to wait on receiving a Full Refund (?) Ty
mportant Notice Regarding Your Review Dear valued traveler, We are extremely concerned by your review titled "Unreliable Service" concerning a booking for the "Private Service - The Rome Italy Temple (hotel pick up/drop off)." We sincerely regret the highly disappointing experience you encountered with a service provider, including the no-show for 6 adults and the subsequent cancellation issues. No traveler should ever be left stranded or face difficulties receiving a full refund. However, we must clarify that this review does not appear to relate to services provided by us, Eternal City Private and Guided Tours. Action Required: We have thoroughly checked our booking systems and records (including Viator, which is part of Tripadvisor) for the "Private Service - The Rome Italy Temple" tour, and we didn't offer this specific tour for youir groop and never handled your reservation or payment. Your Refund: Since we did not process your booking or payment, we cannot issue your refund. We strongly urge you to contact the online platform or the original tour operator you booked with to resolve your outstanding refund issue immediately. We kindly request that you check the name of the actual company you booked with and remove this review from our profile, as it negatively and unfairly impacts our reputation. Sincerely, The Management Team Eternal City Private and Guided Tours
