Pleasant trip to Kandy but vehicle provided was not of tourist standard
We booked a Colombo to Kandy return day trip. Sujith was an excellent driver and a very pleasant guide throughout the trip. He was courteous, professional, and contributed greatly to making our journey enjoyable.
However our only disappointment was the vehicle provided. While it was a functional standard car, it did not meet our expectations for a tourist vehicle in terms of comfort and overall quality. We believe that upgrading the vehicles used for tours would significantly enhance the overall customer experience. We have passed this feedback on to Lakpura, the tour company.
事業者からの返答
(LK7RFGVJ8Z) Thank you for your detailed feedback. We’re delighted to hear that you enjoyed your trip to Kandy and that Sujith provided courteous, professional, and friendly service throughout the journey.
We sincerely apologize that the vehicle did not meet your expectations in terms of comfort and quality. We understand how important a comfortable vehicle is for a day trip and truly appreciate you bringing this to our attention. Your feedback has been noted and will be shared with our team as we continue working to improve our services.
Thank you again for travelling with us and for helping us enhance the experience for future guests.
T
therealkrishanu
April 20, 2025 · via Tripadvisor
Wonders of Kandy!
Amazing tour! The guide was fantastic. He took us to all the important places and gave us more than adequate time to explore.
事業者からの返答
(J33352U05) Thank you so much for your kind words! We're thrilled to hear you had an amazing tour and enjoyed the time exploring with our guide. We look forward to hosting you again!
M
mohammed_s
May 8, 2023 · via Viator
The driver English was...
The driver English was poor and his driving skills is so so ,
What I hated about the trip that they took us to spice garden who were totally scammers and of course the tour company knows !!!
That’s awful
V
valentin_rixtour
February 8, 2019 · via Tripadvisor
Nice Day Tour
The tour was perfect for us (2 adults + 1 child 7y). A crowded rod but full of history and beautiful landscape. First stop at the shelter of elephants was WoW for the little one, next Garden with medicinal herbs, Tea factory (a nice lady show us the manufacturing process), finally Kandy :) and the last Botanical Garden (full of exotic tree and rare flowers ... and monkeys). Thanks our driver and guide Alvis.
事業者からの返答
J18923
Thank you so much for taking your time to share an insightful review of your experience and our service. We are thrilled to hear the lasting impression the experience has left on you, Your wonderful comments and positive feedback is a great incentive for us to further ensure and enhance our level of service for the future as well.
Hope to have you again here in Sri Lanka.
D
DARWIN F
March 25, 2017 · via Viator
This is a Nice! Kandy is a great place...
<p>This is a Nice! Kandy is a great place and Gayan our driver is very professional</p>
Colomboの類似ツアーを比較
最安値: Colombo City Tour By Tuk Tuk Museum - Entry Tickets Included — $18
最高評価: Sri Lanka Personal Tour Driver in private vehicle — 5.0 (1,195 件のレビュー)
最短: Colombo Express Food Tour with 9 + Tastings — 2–3 時間
