The boat staff were lovely and attentive, but my problem is with the astronomer on board, Harriet. I expected a ride out and maybe a few pointers looking at constellations. Instead, I felt captive for 2.5 hours while Harriet shared the most basic space facts and begged for audience participation like Dora the Explorer. There were several trips around the boat asking if we thought the moon was bigger than the sun and when audience participation was low she demanded that everyone move to the back of the boat so they could hear her even though there was a loud speaker system set up so it was impossible to escape her.
I came on this tour to relax and look at the sky with the people I came with. When I quietly spoke with my group I was scolded and told I could go downstairs if I didn’t want to listen.
事業者からの返答
Thank you for providing your feedback about your disappointing experience on our Sunset & Celestial Cruise. I'll be honest that this is the first such negative feedback specifically about Harriet and we will address your feedback with her. In the meantime, I have processed a 50% refund due to your poor experience. We truly appreciate your feedback and such direct customer input is crucial to ensuring that we're providing an enjoyable experience for our guests.
F
F6516QAlarryf
September 4, 2026
Maui Sunset Sail from Lahaina
Friendly crew. Sunset and rainbows were awesome. We've been on PacWhale sailings before and will go again. The cause is wonderful and the price is fair. We saw a wonderful sunset and multiple rainbows above Maui.
D
dalejQ363DG
July 31, 2026
Very pleasurable experience.
Friendly staff, great ride, supporting a good cause!
2
299daniellep
July 5, 2026
Save your money and skip it.
We did this sunset cruise on July 4th to see the fireworks. It was a disappointing experience and I don’t recommend this excursion. The worst part was blasting rock
Music for the entire 3 hour cruise. We asked them to turn it down and they declined. We sat in the dark waiting for the fire works to begin for over an hour and they were over in 15 minutes. They didn’t turn down the music during the fireworks and refused to lower the volumes despite specific requests. It was expensive and not worth it.
事業者からの返答
Thank you for taking the time to let us know about your disappointing experience on the 4th of July fireworks cruise. We do value such direct customer feedback and I have forwarded yours to our Eco-Tour Director for her review and discussion with vessel staff. Although the fireworks shows on Maui certainly are not as lengthy as you would experience, they are very popular here.
We always want our guests to have an enjoyable experience with us and apologize that was not the case in your instance. Please feel free to reach out to me directly at johngaskins@pacwhale.com to discuss a refund.
J
Jill_F
June 9, 2026
Great sunset cruise!
Get there by 5:00, so they can pick your up from the meeting spot and to the boat for the 5:15 departure. The ad said no alcohol, but they served alcohol and several rounds of snacks to the point I didn't need dinner. All female crew were friendly and very capable.
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L8469KWangiep
May 19, 2026
Catamaran Sunset Sail
We loved every minute of our sunset sail. They crew was great and the view was amazing. Would do it again and highly recommend.
M
Michael_R
May 13, 2026
Sunset cruise tour
Awesome crew and captain took care of everyone the whole trip. Appetizers galore and drink always full. Highly recommend when in Maui.
D
David_B
May 8, 2026
Nice night in Maui
Pleasant cruise in Maui Bay ending with sunset view. Enjoyed the appetizers and drinks. Photos taken before and after sunset.
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X6394FLjoew
March 8, 2026
Must do in Maui
It was an unbelievable experience. Nicholas, Noah, Kirsten, and Will were exceptional in service and so friendly and engaging. They made the experience so wonderful. The food was great but the views and the service are rave worthy. I can’t recommend this any more. The experience was truly unforgettable
O
OnAir36553165943
October 13, 2025
BOOK the Sunset and Celestial Cruise!!!
My husband and I booked the Sunset and Celestial cruise for the last night of our vacation. This was my favorite experience from our entire week! Although the boat could hold over 100 guests, there was about 40 and we were all able to enjoy the evening views from the top deck. The pupus and drinks were good (shrimp cocktail, ahi tuna toasts, kalua pork quesadillas, fruit, cheese and chocolate chip cookies). The speaker, astronomy writer-speaker, Harriett Whit was amazing! I could have listened to her until the sun rose! Highly recommend this perfect evening!
