リオデジャネイロへの日帰り旅行：オールインクルーシブ

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry that your experience was affected by a series of unexpected circumstances on that particular day. We would like to provide some context regarding what happened. The pick-up delay was approximately 15 minutes. As this is a shared tour, a certain degree of flexibility is sometimes necessary during the pick-up process, and unfortunately, a delay involving one passenger can have an impact on subsequent pick-ups. That day was also an especially atypical day in Rio de Janeiro, coinciding with the presidential elections and with unusually heavy and unpredictable traffic conditions throughout the city. This made transportation considerably more challenging than usual and contributed to some of the delays experienced during the tour. Regarding Christ the Redeemer, there is no fixed order for the attractions on this tour, as the itinerary may be adjusted according to the circumstances on the day. Christ the Redeemer is normally prioritized at the beginning of the tour, particularly because of the morning conditions and light. However, on that specific day, access to Christ the Redeemer was temporarily suspended due to a landslide in the area, and access was only restored around midday following authorization from the Civil Defense authorities. As soon as we received confirmation that the attraction could safely be accessed again, our team reorganized the itinerary and made sure that the visit could take place. We fully understand how frustrating it can be when an important attraction cannot be visited at the originally expected time. However, this was an official safety restriction, and taking guests to the attraction while access was suspended would simply not have been possible or responsible. There was also an unexpected issue with the vehicle’s air conditioning. Once the problem was identified, we immediately took action and arranged for the vehicle to be replaced. We understand that this was inconvenient, and we sincerely regret the discomfort it caused. What is important to us is that, throughout the day, our team remained focused on finding solutions. Whenever an unexpected problem arose, we took the necessary steps to resolve it and ensure that the services and attractions included in the tour could ultimately be delivered. As a result, the day ended up taking somewhat longer than originally expected. This was not the experience we normally provide, but rather the result of a combination of unusual circumstances occurring on the same day. We would also like to emphasize that this was an isolated and highly atypical situation. We have been operating tours in Rio de Janeiro for many years, and we understand the importance of providing our guests with a well-organized, comfortable and enjoyable experience. We are constantly working to maintain the quality and reliability of our services. We sincerely apologize for the inconveniences encountered that day and understand your disappointment. At the same time, we are grateful for the opportunity to clarify what happened and to explain that our team did everything within its reach to overcome the difficulties and ensure that the complete experience could still be delivered. Thank you again for your feedback. Best regards,

Thank you so much for your wonderful review! We’re truly happy to hear that you enjoyed your experience with us. It was a pleasure being part of your trip, and we hope to welcome you back to Rio in the future!

Thank you for your review. We always strive to provide the best possible experience for our clients. It’s important to keep in mind that this is currently the peak holiday season, so some attractions may have longer lines than usual, as many people are visiting the same places. We hope that, despite the waiting times, you were still able to enjoy your day and your experience in Rio..

Thank you for taking the time to leave us such a kind review. We’re delighted to know that you had a great experience. Your feedback means a lot to us, and we hope to see you again on your next visit to Rio!

Thank you for your lovely review! It makes us very happy to know that you enjoyed the tour. We truly appreciate your kind words and hope to have the pleasure of welcoming you again for another unforgettable experience in Rio!

Quedamos muy felices con su review, esperamos recibirlos nuevamente en el futuro. Muchas gracias!