We paid Extra for a Stage front table. We did not get a stage front table.In fact, we were so far back, we couldn't even see the show.
The staff ignored us when we tried to point this out. I would like to have the extra money paid for a stage seat refunded. Thank you.
事業者からの返答
Thank you for sharing your feedback. We sincerely apologize for the inconvenience regarding your seating. Unfortunately, due to a reservation team error, your table was not assigned correctly. If you had informed the ship supervisor or contacted us directly during the cruise, we could have immediately corrected the mistake and moved you to your proper table.
We’re truly sorry for this oversight and understand your frustration. Please note that this issue is not related to Viator but rather an internal seating error on our side, which we take full responsibility for.
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alan_o
June 21, 2025 · via Viator
It a beautiful night cruise. Don't plan on seeing the show
The selling point is misrepresented. Don't pay extra for a “front row table”. You will be seated wherever the waiters put you.
Otherwise the staff do an admirable job feeding the 100 or so guest with typical banquet food and lots of wine. The show is good if you are closes enough to see it. We were not.
The Bosphorus is beautiful at night Enjoy the outside scenery
事業者からの返答
Thank you for your feedback.
We’re sorry to hear that the seating did not meet your expectations. However, we’d like to kindly remind you that your reservation was not for a stage-front table. Guests are always seated according to the type of table selected and paid for during booking.
We’re glad you enjoyed the night views of the Bosphorus and the overall experience, and we appreciate your recognition of our staff’s efforts.
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PeruVisitor139
April 2, 2025 · via Tripadvisor
Good
Very good food and muaic but the pick up was 45 mins late.
Entertainment was varies and of a good standard.
Great views of the waterfront.
事業者からの返答
Thank you for your feedback! We’re happy to hear you enjoyed the food, music, and beautiful views. We apologize for the delay in pick-up — Istanbul traffic can be unpredictable at times, but we understand how important punctuality is. We hope to have the chance to welcome you again for an even smoother experience!
I
Inspiration270726
February 18, 2025 · via Tripadvisor
LOUSY
Lousy!!! nothing glamorous, I paid for a month in the front row and we barely saw. The cold and shoddy dinner, the dishes were removed early, a horrible cold those of us stuck to the window. When I bought it they reported as a guide in Spanish and nobody spoke Spanish there. I certainly feel conned and for the price I paid I do not recommend it to anyone.
事業者からの返答
Lamentamos que su experiencia no haya cumplido con sus expectativas. Desafortunadamente, su visita coincidió con una de las semanas más frías en Estambul, lo que pudo haber afectado su comodidad. En cuanto a la cena, nuestro equipo trabaja para garantizar un servicio de calidad, y tomaremos en cuenta sus comentarios para mejorar. Respecto a la guía en español, nuestros cruceros con cena no incluyen una narración guiada, ya que se centran en la experiencia gastronómica y el espectáculo en vivo. Apreciamos su opinión y la utilizaremos para seguir mejorando nuestros servicios.
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Carolyn_C
July 17, 2024 · via Viator
Interesting Dinner Cruise
The scenery at night was amazing! Best to go outside on top. If you’re a couple, you will not sit next to each other at dinner but across from each other and jammed in at tables of 12 people that you don’t know. The traditional dancers were very good, but not sure it was appropriate to have a belly dancer going around to every table for tips. We had a very difficult time finding the cruise because the pin that was on the sign up was nowhere near the location where the boat was docked. At the end of the cruise we went to tip the crew and a waiter told us he was our waiter and took the money. Definitely a very touristy experience!
事業者からの返答
Thank you for your feedback on the dinner cruise.
We're pleased to hear you enjoyed the night scenery and the traditional dancers. We apologize for the seating arrangements and any confusion with finding the dock location. Your comments about the belly dancer and tipping process are noted, and we’ll work on improving these aspects. We appreciate your input and hope you still had a memorable evening on the Bosphorus.
Best regards,
D
david_g
June 3, 2024 · via Viator
Great trip
Was a fantastic fun and lively evening !
The food and dancers were both great and the drinks never ending
The cruise itself was really relaxing with amazing views - worth doing so give it a go
事業者からの返答
Thank you for your review!
We're thrilled to hear that you had a fantastic and lively evening on the cruise! It's wonderful to know you enjoyed the food, dancers, and never-ending drinks. The relaxing cruise with amazing views is indeed a must-do experience. We hope to welcome you back on board soon!
Best regards,
L
LESLIE_H
October 5, 2022 · via Viator
...
The show was enjoyable and the belly dancer was excellent.
Our waiter looked after us very well .the only negative was the wine after our meal tasted inferior
事業者からの返答
Thank you so much for taking the time to review us.
L
Laura_R
October 5, 2022 · via Viator
Sisters trip
What a fun trip! Pick up from our hotel was great. Excellent entertainment. Excellent food. Lots of dancing. Well worth the price.
事業者からの返答
We're really grateful and appreciate you taking the time to share your rating with us
H
Haresh_S
August 10, 2022 · via Viator
Average experience
The cruise was an average experience. It was overcrowded with no place to sit comfortably or move around. The air-conditioning was poor. We had booked a VIP private table which looked exactly same as others.
The savior was the dance performances (belly dancing was below average), food and courteous staff.
1人が参考になったと回答
事業者からの返答
thank you for your review! I’m so glad to hear that you enjoyed our food and service. We’re always looking for ways to improve the experience
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Pranab_B
August 9, 2022 · via Viator
Great cruise experience on the Bosphorous
Overall, this experience is a must. While the on-board performers were earnest in their performances, there is more expertise I would have expected from the team, particularly since I was availing a premium ticket.
However, everyone (crew and performers) were very hospitable and I would definitely recommend a trip on the cruise.
1人が参考になったと回答
事業者からの返答
thank you for your review! I’m so glad to hear that you enjoyed our food and service. We’re always looking for ways to improve the experience
