アメリカ側ナイアガラの滝ナイトイルミネーションツアー

Thank you for sharing your feedback. We're sorry that the experience did not meet your expectations. We would like to clarify that this tour begins on the American side of Niagara Falls, with the meeting location clearly listed in front of the Hard Rock Cafe in Niagara Falls, New York. The tour does not start in Canada. Additionally, the experience is advertised as a guided walking tour, and the itinerary and tour details describe the walking involved throughout the experience. Unfortunately, it appears that you did not join the tour, which may have contributed to the confusion regarding the route and inclusions. We understand that travel plans can sometimes be frustrating, and we encourage guests to carefully review the tour description and meeting instructions before booking to ensure the experience is a good fit for their needs. Thank you for your feedback, and we wish you the best in your future travels.

Thank you for your feedback. However, we would like to clarify several important points for future guests reading this review. The title of this experience is clearly listed as “American Side of the Falls”, and the tour description, meeting instructions, and all promotional photos consistently show locations on the U.S. side of Niagara Falls. One of the highlights of this experience is the opportunity to walk right up to the falls on the American side for incredible close-up views and photo opportunities. Unfortunately, your group went to the Hard Rock Cafe on the Canadian side, which is in a different country and not the advertised meeting location. Our guide was present at the correct U.S. departure point and waited for guests before departure. The guide was also in communication with you in an effort to assist. We respectfully disagree with the statement that the Canadian side offers the better experience for this particular tour. Guests specifically book this tour because the American side provides a unique and immersive perspective directly beside the falls, which is exactly what is featured throughout the listing. While we understand this situation was disappointing for your group, the tour operated exactly as advertised and as booked. We always encourage guests, especially international visitors, to carefully review the meeting location and tour details prior to departure to ensure a smooth experience.

Please note that this tour operates exclusively on the American side of Niagara Falls, exactly as advertised. The meeting location and tour details are clearly provided before purchase, and we kindly encourage guests to review this information carefully prior to booking. Our guide was present at the designated pick-up location specifically waiting for you, and the tour departed as scheduled. Unfortunately, because the service was fully available and operated as advertised, we are unable to issue a refund. We appreciate your feedback and hope to have the opportunity to welcome you on another tour in the future.

Please note that this tour operates exclusively on the American side of Niagara Falls, exactly as advertised. The meeting location and tour details are clearly provided before purchase, and we kindly encourage guests to review this information carefully prior to booking. Our guide was present at the designated pick-up location specifically waiting for you, and the tour departed as scheduled. Unfortunately, because the service was fully available and operated as advertised, we are unable to issue a refund. We appreciate your feedback and hope to have the opportunity to welcome you on another tour in the future.

We’re thrilled to hear how much you enjoyed seeing Niagara Falls up close—it truly is one of the most breathtaking natural wonders in the world, especially during the night illumination. Your perspective makes it even more special! We really appreciate you choosing this tour and hope to welcome you again for another unforgettable experience in the future!

Thank you so much for your amazing review! We’re absolutely thrilled to hear that your experience with us was your favorite during your time in Niagara Falls—that truly means a lot. The nighttime views are definitely something special, and we’re so glad you got to enjoy everything beautifully lit up. We’ll be sure to pass your kind words along to Marc—he’ll be happy to know he made your tour both fun and memorable. We really appreciate you choosing us and hope to welcome you again for another great experience in the future!