If you mean the airboat ride, it was our second time with this company. If you mean the reservation through Viator, the receptionist said that they had a hard time getting reservations through Viator into their website, so they did not have a record of our coming.
事業者からの返答
Thank you for sharing your feedback and for visiting the Everglades with us.
We're glad to hear you enjoyed the experience enough to return for a second visit. We sincerely apologize for the reservation issue upon arrival. While bookings are confirmed through our reservation system, there can occasionally be delays or communication issues between third-party platforms and local operators.
We understand how frustrating it can be when your reservation is not immediately visible, and we appreciate your patience while the staff resolved the matter. We are continuously working with our partners to improve the booking process and ensure a smoother check-in experience for all guests.
Thank you again for your feedback, and we hope to welcome you back for another great Everglades adventure in the future.
V
Victoria_G
March 9, 2026 · via Viator
Not the best but worth the money
Pros: Affordable airboat tour of Everglades. Easy to find as it is right at the guest office of the Sawgrass Recreational Center. Friendly and accommodating staff.
Cons: we have not seen any alligators 🐊 in the wild although our captain tried to spot some. Kids were excited to pet the baby alligators that were supposed to be in the zoo, but the closest show was more than 1.5 hours away so we did not wait.
Overall it was a nice speedy ride on the airboat and a little zoological center that’s available afterwards. It was worth the $39/person we spent (as opposed to $125/person private boats charge), but I probably would not want to see it again.
事業者からの返答
Thank you for taking the time to share your experience with us.
We’re very happy to hear that you enjoyed the airboat ride and found the tour to be a fun and affordable way to explore the Everglades. It’s also great to know that our team made you feel welcomed and that the location was easy to find.
Wildlife sightings can sometimes be unpredictable since the animals are in their natural habitat, but we’re glad to hear that your captain made the effort to try to spot some alligators for you. We also appreciate your feedback regarding the animal show schedule, as comments like yours help visitors plan their time better.
Thank you again for visiting and for sharing your thoughts. We’re glad you had a nice experience and hope you enjoyed your time in the Everglades!
D
Doris_H
February 16, 2026 · via Viator
Scam
We got a text with the wrong address where to meet …there was no one to contact about meeting up in the email it is very confusing and no refunds or responses this is a scam
事業者からの返答
Thank you for your feedback. We’re sorry to hear about the confusion.
The correct check-in location is listed on the voucher and booking confirmation, where there is a gift shop and ticket office at the entrance where guests check in for the Everglades airboat ride and wildlife show. Many guests successfully check in there each day using the instructions provided.
If there was any confusion with a map pin or directions, the staff at the ticket office are available to assist guests upon arrival.
We appreciate your feedback and are always working to make the check-in instructions as clear as possible for future visitors.
C
Charlene_M
January 4, 2026 · via Viator
Above all else, get ear...
Above all else, get ear muffs or ear plugs. The airboats are extremely loud. Beware smells you will be in the wild, animals smell.
S
Swapna_D
December 28, 2025 · via Viator
Fun experience!
Our guide was very knowledgeable and best part, we got to see a gator, blue herons and a few other birds. Teenagers enjoyed the animal encounters - we got to hold a baby gator, touch a ball python and a turtle. Kat, the animal care taker was very patient and answered a lot of questions.
S
Srinivas_P
December 26, 2025 · via Viator
Viator accepted our booking on Christmas Day & the activity was closed
Viator accepted our booking on Christmas Day when the Everglades airboat tour & wildlife show was closed. We went all the way there. Unfortunate Viator representative kept mentioning that the tour is on but after waiting for a long time when we called the Everglades phone, we were told they are closed for Christmas & they had mentioned all their vendors about this a long ago. Viator should never have accepted our booking in the first place. This was a bad experience & we are waiting for our refund.
J
Joe_M
December 22, 2025 · via Viator
Friendly staff but very touristy
It was very anti climactic. The airboat ride was very “commercial” and went exactly a few hundred yards. The little walk around area was a little hinky and just kind of bland. This is really just an over priced tourist trap. On the plus side the people who worked there were all very friendly.
If you want to really see the Everglades I would just spend a few hundred bucks on a private air boat tour but if you are looking for a 20-30 minute pretty bland air boat ride around the canal and power lines and another 20-30 minutes at most to walk around and see some reptiles then this is definitely the place for you. Once again on the positive side all of the staff were super friendly so a huge thank you to them.
A
Amber_H
December 14, 2025 · via Viator
This was absolutely a...
This was absolutely a great time, my kids loved it. We had Captain Nick and he was very knowledgeable about the wildlife. We saw an alligator and some wild birds. We also loved spending time in the exhibit after our airboat ride! We pet an alligator, and a box turtle.
D
Don_F
December 4, 2025 · via Viator
Everglades ride
When they say that the boat is at 2:PM....it is really at 2:30 so plan accordingly. They want to give you time in the gift shop
H
Heather_C
November 23, 2025 · via Viator
Fun Outing
We had a great time learning about alligators and exploring what the Everglades had to offer. The entire staff was amazing and did a great job answering questions. Shoutout to Andrew for a great tour on the. Airboat.
