-フォトパッケージ付きオーロラチェイス

Thank you for sharing your feedback with us. We are sorry to hear that you did not experience the Northern Lights on your tour, and we fully understand how disappointing that can be. Over the past days we have had reports of very successful tours with beautiful aurora displays, but if your review refers to an earlier date, we would like to clarify a few general points about how we operate: • We always do our best within the conditions we have. Our tours follow a set schedule, as many guests rely on returning to Tromsø at the stated time due to other plans and logistics. This means we cannot always drive unlimited distances, especially if we have already tried alternative locations earlier in the evening. • Northern Lights chasing is exactly that — a chase. Sometimes the weather plays tricks on us, and our predictions do not match the actual conditions. On those nights, another operator may take a different gamble and get lucky. This is part of the nature of aurora hunting. • Safety is our highest priority. We operate large buses and are responsible for both our guests and everyone else on the road. If driving conditions include ice, strong winds, heavy snowfall or poor visibility, we are obligated to avoid those areas. This season we have unfortunately seen several operators take risks that have resulted in dangerous situations and accidents. We will never compromise on safety. We truly appreciate all feedback, and we always want to improve. If you were unhappy with your experience, we warmly invite you to contact our customer service so we can look into your tour in more detail. We hope this explanation helps you understand how we operate, and we thank you again for taking the time to share your thoughts.

Thank you so much for your wonderful review! We’re truly happy to hear that you had an excellent experience with our guides and that you felt well taken care of throughout the tour. Keeping the bus warm and comfortable — and sharing a little chocolate along the way — is all part of making the journey enjoyable. It’s great to know that you found the tour to be good value and that our team made a positive impression. We’re delighted that you’ve chosen to join us for two more tours, and we look forward to welcoming you back for more adventures in Northern Norway. Thank you again for taking the time to share your feedback — it means a lot to us and to our guides. Warm regards, The Arctic Guide Service Team

Thank you so much for your outstanding review! We’re thrilled to hear that Gabriele, Jonathan and our driver Christopher created such a memorable experience for you, even with a challenging cloud forecast. It means a lot to us that you appreciated the commentary and the extra effort to explain camera settings — something we know can make a big difference for guests who want to capture the aurora properly. We’re also delighted that you enjoyed the stories about how different cultures interpreted the northern lights, as well as the photos, the comfortable bus and, of course, the hot chocolate. Many guests assume that a bus tour can’t match the experience of a small‑group van tour, so it’s wonderful to hear that your experience exceeded expectations. Thank you again for joining us — we hope to welcome you back to Tromsø on a future visit.

Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the Spanish‑speaking tour and that Marina was able to take great photos and bring you to a beautiful spot to see the auroras. We’re glad the weather cleared up and that you had such a memorable experience. We truly appreciate your kind words and hope to welcome you back to Tromsø in the future.

Thank you so much for your kind review! We’re delighted to hear that you enjoyed the tour with Gabriella and Jonathan, and that you liked the professional photos as well. It’s great to know that you found the experience relaxed and informative. We would be very happy to welcome you again on a future visit to Tromsø.

Thank you so much for your amazing review! We’re really happy to hear that, despite the challenging weather at the start, our guide and driver managed to find clear skies and give you such a memorable northern lights experience. It’s wonderful to know that you enjoyed the explanations about the aurora, the photography guidance, and the pictures taken during the tour. We’re also glad the hot chocolate and cookies added a nice touch to the evening. Thank you for choosing to join us — we truly appreciate it and hope to welcome you back to Tromsø one day.

Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the northern lights and that the small group made the experience more comfortable for you. We understand that travel distances can be long in the Arctic, so we’re glad you appreciated visiting two different locations during the chase. We also hope you enjoyed the photos we prepared for you — they are available for download on our website. It was a pleasure having you with us, and we hope your memories from Tromsø stay with you for a long time.

Thank you so much for your amazing review! We’re thrilled to hear the experience felt truly unforgettable. Our guides and driver will be very happy to know you enjoyed their work. We’re glad the tour delivered such a special moment for you, and we hope the photos we prepared help you remember your night under the Arctic sky.