Outstanding leadership from Sergio and his colleague on Jan 22. Was very patient with my wife who struggled at times on the walk.
事業者からの返答
Thank you so much for taking the time to share your experience! 🌋🌿
We’re truly happy to hear that Sergio and his colleague made such a positive impact on your hike. Their patience, leadership, and genuine care for our guests are exactly what we aim to deliver on every tour.
We especially appreciate you mentioning how supportive they were—everyone experiences the trail differently, and our guides are trained to ensure each guest feels safe, comfortable, and encouraged along the way.
Thank you for choosing us for your Arenal Volcano Hike and Hot Springs River experience. We hope to welcome you back to Costa Rica for another adventure in the future!
Warm regards,
Arenal Hike & Adventures Team
M
Marie_K
June 13, 2024 · via Viator
Disorganized tour
They started by picking us up late. Not their fault because apparently there was a funeral procession. However, it would have been nice if they let us know they would be over 30 mins late picking us up. We got there and most of the tour participants spoke Spanish so we thought maybe we got on the wrong tour. The guides figured it out and put us in a group pretty much by ourselves so the guide could speak English. Hike was ok- he asked us what difficulty trail we wanted but he ignored us and took us on the easy trail when we asked for difficult. Clearly there was no choice. Volcano views were awesome. When we ended the hike we had lunch, which was fine. Then they told us to continue on to another tour that we didn’t book since some people in the group were going to the hot springs and some went to the hanging bridges. The guides seemed pretty disorganized. Hot springs were nice. Overall, their disorganization caused my daughter to have an unnecessary panic attack because no one seemed to know who was getting on which bus to go where. I should have been more wary of the low tour price. Would not do again.
事業者からの返答
Tahnk you for your review, of course unexpected things happened that day and maybe not guides best day they are humans usually we dont have this many situations happening suddenly, we do apologize for your daughter's panick attack we don't want nobody to suffer them and of course we will take actions to correct this type of incovenients so our guides can solve sooner and in appropiate way, hope you had a nice rest of the trip in Costa Rica and thank you for choosing us even tough we could reach your expectations and we didn't solved situations in a better way we will work on that for sure, thank you for your review once again !!
V
V6556COdianag
January 11, 2021 · via Tripadvisor
Excellent trip
We had a great time on this hike. It was challenging but not too difficult. Sneakers were fine for walking. Raul our guide was fun, knowledgeable and provided many interesting factors and stories. Lunch was delicious. We ended up completing the itinerary for the day which included the Arenal observatory and a hot spring swim. We had not booked this part but enjoyed it and were pleased to do it. We would highly recommend Raul as a guide and this outfit. Our drive was great, transporting us to the various stops as well as picking us up and dropping us off at our hotel. He also had stories about the history of the area as well.
2人が参考になったと回答
事業者からの返答
Thank you so much for sharing your experience! We're delighted to hear you enjoyed the hike and found it both rewarding and accessible. Raul will be thrilled to know his stories and guidance made a lasting impression — he truly loves what he does! We're also glad you got to enjoy the full itinerary, including the Arenal Observatory and hot springs. It means a lot to us that you’d recommend both our team and the experience. We hope to welcome you back to Costa Rica again soon!
G
GuevaraR
December 7, 2020 · via Tripadvisor
Great tour
Our guide name was Aaron. He was a great guide. He was very patient with us and explained in detail everything about the area. The hike is challenging. It rained on us on the way and we were not able to see Arenal volcano since it was cloudy. Overall, we had an excellent experience and a delicious lunch. I highly recommend this tour company!
1人が参考になったと回答
事業者からの返答
Thank you so much for your wonderful review! We're happy to hear you had an excellent experience despite the rain and clouds. Aaron will be so pleased to know his patience and detailed explanations made your hike memorable. We truly appreciate your recommendation and hope to welcome you back again — hopefully with a clear view of the Arenal Volcano next time!
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