Although our pick up time and hotel were listed on my invoice, no one showed up. After contacting a Viator rep, we were told to go to a different hotel for pick up, and the trip was canceled.
The local tour operator didn’t answer the call. This is the first time Viator has let us down . Very upsetting. I guess we’ll get a refund.
事業者からの返答
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience and frustration caused by the pickup issue for your La Fortuna Waterfall & Arenal Volcano Hike tour.
We understand how upsetting this experience was, especially after your pickup details were correctly provided on the booking confirmation. We are currently reviewing the situation internally to prevent this from happening again.
Your refund will be processed accordingly through Viator. We truly regret the disappointment caused and appreciate your patience and understanding
M
Melissa_T
February 10, 2026 · via Viator
This experience was the...
This experience was the highlight of our trip!! So happy we did it. It was fantastic all the way around. I highly recommend!!
事業者からの返答
Dear Melissa,
Thank you for your amazing review!
We’re thrilled to hear this was the highlight of your trip and that you enjoyed the experience at La Fortuna Waterfall and Arenal Volcano**.
We truly appreciate your recommendation and hope to welcome you back for another adventure soon!
Pura vida! 🌿
Arenal Hike & Adventures Team
B
Bianca_K
January 11, 2026 · via Viator
A beautiful day
We had a very nice and very well organized trip. Our guide, Sergio, guided us perfectly through the day. He explained everything to us and answered all our questions. We felt very comfortable and the tour was fun. Thank you for the wonderful day.
事業者からの返答
Liebe Bianca,
vielen herzlichen Dank für Ihre wunderbare Bewertung! 😊
Es freut uns sehr zu hören, dass Sie einen so schönen und gut organisierten Ausflug mit uns erlebt haben. Besonders schön ist es zu wissen, dass Sergio Sie den ganzen Tag über bestens begleitet hat und all Ihre Fragen beantworten konnte.
Dass Sie sich wohlgefühlt haben und die Tour Ihnen Spaß gemacht hat, bedeutet uns sehr viel. Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung zu teilen.
Wir würden uns sehr freuen, Sie in Zukunft wieder bei einem unserer Abenteuer in La Fortuna begrüßen zu dürfen!
Herzliche Grüße
Arenal Hike & Adventures Team
A
Almu_V
August 16, 2025 · via Viator
Of the good, the best
Excellent organization and better treatment!
I definitely recommend your services.
Guides Elio and José are a marvel of guides and people. They have made the excursion a fun day.
Recommended 100%
事業者からの返答
Hola Almu,
¡Muchas gracias por tu excelente comentario! Nos alegra saber que disfrutaste la excursión y la organización. Compartiremos tus amables palabras con nuestros guías Elio y José, quienes estarán encantados de saberlo. ¡Gracias por recomendarnos al 100%!
Saludos cordiales,
Arenal Hike & Adventures Team
M
moeb682
June 2, 2025 · via Tripadvisor
Must Do
Although we started with a slight hiccup, the tour went on to become a really good one. The hiccup happened with the pickup where the tour company failed to get us from the hotel as requested on the app. But once they realized the issue, a pickup car was sent to get us from the hotel to the waterfall.
But then after that everything was flawless. Stunning view of the La Fortuna waterfall to the arenal volcano hike… luckily we didn’t experience much rain after the waterfall hike, which went in our favor. The guides would stop all along the way to give a detailed description of the different plants and trees.
事業者からの返答
Thank you for your honest feedback! We sincerely apologize for the initial hiccup with the pickup and appreciate your patience while we resolved it. We're very glad to hear the rest of your experience was enjoyable—from the breathtaking La Fortuna Waterfall to the scenic Arenal Volcano hike. It’s great that the weather held up and that you enjoyed the insights from our guides along the way. We hope to welcome you back for another adventure soon. Pura vida!
A
Angel_G
May 31, 2025 · via Viator
Waterfall/Arenal Adventure
The adventure was beautiful. It was very informative and we learned a lot about history, nature…Beautiful views. A lot of hiking to get plenty of physical exercise.
事業者からの返答
Thank you so much for your kind words! We’re thrilled to hear you enjoyed the adventure, the breathtaking views, and the informative insights from our guides. It’s great to know the hiking gave you a good dose of exercise too! We hope to see you again for another unforgettable experience in nature. Pura vida!
S
Skylar_P
February 26, 2025 · via Viator
La Fortuna Waterfall and Arenal Volcano
This tour was so much fun and had beautiful views! First we got to hike to the La fortuna waterfall and swim at the bottom, then we hiked to a viewpoint of the Arenal Volcano, had lunch, and went to relax in a natural hot spring. Would definitely recommend!
事業者からの返答
Thank you so much for your amazing review! We're thrilled you had fun and enjoyed the beautiful views throughout the day. From the refreshing swim at La Fortuna Waterfall to the volcano viewpoint, delicious lunch, and relaxing hot springs — it sounds like the perfect adventure! We truly appreciate your recommendation and hope to see you again soon for more unforgettable experiences in Costa Rica!
I
Irina_D
December 19, 2024 · via Viator
Lots of interesting details and info.
The trip was interesting. Very well organized. We got picked up from our hotel. It was poring the whole time, though (rainforest, right??). I'd suggest reserving at the last moment, if possible, checking the weather. We didn't see much, all was covered in water. The guide gave lots of information.
事業者からの返答
Thank you for your feedback! We're glad to hear you found the tour well organized and informative, even with the rainy weather. You're absolutely right — the rainforest can be unpredictable, and we appreciate your tip about checking the forecast when possible. We hope to welcome you back in the future under clearer skies so you can fully enjoy the sights.
P
P4588TDalexam
September 12, 2024 · via Tripadvisor
Amazing experience
It was awesome! Joshua helped us a lot looking for good prices, nice tours and hot water springs. I really want to come back!
事業者からの返答
Thank you so much for your kind words! We're so happy to hear that you had an awesome time and that Joshua was able to help you find the best tours, prices, and hot springs. It means a lot to us, and we’d love to welcome you back anytime. See you again soon in Costa Rica!
C
Carol_D
January 24, 2024 · via Viator
Tour was great, but a negative experience with Viator
As advertised, this tour requires a good level of fitness. Plus take into account that it's hot and humid, so the volcano hike in particular seemed more strenuous than I expected. First was the waterfall - 500 steps down and up. It was beautiful and the cold water felt good. Next was the volcano hike. Our group was fairly large (around 30 people), so it was helpful to have multiple guides to split into smaller groups. My guide was Augustin - simply excellent. He went above and beyond in my opinion. The view of Arenal at the top was fantastic. After Arenal, we went to the hot springs, which was also an excellent experience. The tour company was great. I'm rating it a 4 only because of an issue with Viator that they don't seem interested in helping me solve. I would recommend booking this tour directly with the tour company if possible.
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