空港とホノルル、ワイキキ、クルーズ ターミナル間の往復送迎サービス

If you’re airline crew, VIP Trans is for you. If not, stay far away! Arrived at the airport, didn’t see any of the described arrival team on the ticket, and called the dispatch number, proceeded to prescribed meeting point, was told transport would be there “shortly”. Within minutes shuttled arrived! …but driver very rudely told me this bus was only taking pilots and crew, and then ignored me and refused to provide additional information on when my bus would arrive. Waited 20 minutes, watched many other parties quickly come and go and connect with their transports before another VIP Trans bus showed up. Again, another very rude driver said only taking pilots and crew. Got the attention of staff of another transport company, who was great. Wish I remembered which company, because I’d use them next time. She commented “when there’s no passengers, VIP Trans is everywhere. When passengers need rides, VIP Trans is nowhere to be found.” She was able to get in touch with VIP Trans dispatch on my behalf and tell me a bus number coming to get my party. Wait another 20 minutes watching parties quickly come and go meeting their transports before my bus shows up. Driver was friendly, and a good driver, got us there safely, one of the few positives. Told us the wrong information about where to check in at our resort, sent us walking the wrong direction with two small kids, an elderly woman, and all our luggage (including car seats). Called to schedule our return trip to the airport later in the week, Operator didn’t seem to be all there, and very rude. Day of the return trip, met the driver where we were told at the specified time just fine. Driver was nice and a very safe driver. Get to the airport, driver says this is the terminal for your airline. I said our tickets say we’re supposed to be at a different terminal. Driver says the only info he has is what dispatch gave him, but he’ll circle around and pick us up if we find out we’re at the wrong terminal, but it’ll take him 5 minutes to do the loop, so we have 5 minutes. 10 minutes after getting through HI ag check, airline agent says we’re at the wrong terminal, and the right terminal is a 10 minute walk away…with 2 small children, an elderly woman, and all our luggage (including car seats). Seems like market this company wants to be in is transporting pilots and crew, and isn’t interested in providing a good experience for tourists visiting Oahu.

My husband and I arrived at the location and we saw several different VIP small buses and not one worker was organized, they had no list didn’t know who was scheduled to ride on their buses as a result they allowed a group of about 6 people place their luggage on the bus and the group did not pay for transport. My husband who’s injured was in a wheelchair and had to transport to his scooter had to wait on another bus and we had proof of payment. It was such a horrible experience I tried to communicate with one driver and he told me not to ask him any questions and was very rude, unprofessional, disorganized, just nasty to me!!! I heard one of the people in the group ask him if he had Cash App (they apparently paid him to take them). He would not remove the non payers and made us wait even though we paid over a month ago online!!! I will never use this service again!!! We waited for another bus and the first bus arrived but that wasn’t the ride for us either so we had to wait on another bus # 180. I approached the bus #180 and I heard dispatch sharing that the bus was to pick up us and 8 people. The bus 180 was looking for a group of 8 people and us 2 to transport but I shared with him that things were so horrible that the last bus took the group of 8 with him and the group that had not paid!!!!! From dispatch to the drivers it was insane!!! For all that we went through not fault of our own I truly believe we deserve a full refund!!! I was treated with disrespect and unfairness from the first driver!! Seems as though the other drivers were getting orders from him but he had them all confused!! Our wheelchair assist from the airport even tried to help us by showing the driver our proof of payment for transport and because the driver was too afraid or stubborn to remove the non payers we had to suffer and wait!! This is not acceptable!!!!! My husband waited with his injured foot in pain while I tried to communicate to get us transport but no one cared!!!

The pickup at Honolulu airport did not happen. No one waiting for us. Had to call twice and after 35 minutes we canceled the pickup and got an Uber ride pickup within 10 minutes. Viator employee was very apologetic and promptly refunded the charge and emailed me verification. So bad and good review.

This is not a round trip as advertised. They did not pick us up at baggage claim. We had to call and find out where to meet. Once we were picked up the driver was very nice and talked about the area. However when I called to make the appointment for pick up back to the airport was met with crickets. Called, unable to leave a message. Sent message nothing in return.

Upon landing, our driver called and met us directly outside the door at baggage claim. He got us to our condo, unloaded our bags and also assisted us up the hill with them. We had the same driver on the way back to the airport at the end of our trip. Our driver’s name was “T”. It felt like riding to the airport with a family member.

My phone updated mid-flight and I couldn’t get back in. I couldn’t get my info of where to meet. Thankfully the visitor information desk at the airport helped us by calling the shuttle and arranged for a place to meet. Driver was very understanding and was very friendly. He was great to talk with and pointed out a few things on the route.

Great value. Just ignore all of the details about airport pick-up. Upon arrival, call them. Then walk outside to the shuttle pick-up zone and look for the shuttle. There's no one waiting at baggage claim with a sign. Drivers do not wear Hawaiian print shirts. Our return trip was completely different! We had a scheduled time, but dispatch called and let me know an earlier shuttle would be in my area. Joyful return although we had to end our trip.

😩😢 My flight was delayed 2 hours and apparently the shuttle company doesn't check incoming flights. So when I did land, I followed the instructions on the reservation but there was nobody waiting for me at baggage claim. I kept calling and calling and they said "go to the prearranged shuttle area. They're on the way. Just wait" but by the time they got me, the shuttle was packed with other passengers and after dropping them off. I was not able to make it to my special catamaran reservations in time. I'm just so sad and disappointed in this - it resulted in so much wasted time and money for me. Even though an Uber would have cost me more than this, I guess I was just better off paying that extra money.

When I arrived at the airport in Hawaii, I called the office to let them know I had arrived, I was told to call back once I got my bags from bag claim, I called back at 2:14 pm and was told his driver was on the way. I asked how long was it gonna be before the driver arrived, he said it could be 5 minutes maybe ten but he was not sure. He asked what baggage claim were we at I told him and he said his guy would pick us up from this spot. At 2:25 someone came to take us outside where we had to wait, for the driver. Fifteen minutes passed, and I inquired about what how much longer were we gonna have to wait. I was told that the driver was at another terminal picking up some one and would be at our location in about five minutes. Well ten minutes passed and no driver, I called the office speaking to someone and they said the driver was on his way, I waited 10 more minutes called back at 2:55 and spoke to someone and they said the driver had a flat tire, well when the driver finally arrived at 3:07 pm and I asked him about having a flat tire he said he did not know what I was talking about, so whoever I spoke to to told me a lie, this is not good business practice. I booked a Round trip transport, I called on the next day asking for a refund because I would not be using their service for my return trip to the airport, I would not recommend this company to anyone.

Great pickup. Friendly and timely. FYI pay attetion to the directions from the airport. Terminal 2 out the doors cross over to the median (if you are in the garage you missed it) Take a left and follow until you see a green curb (not red).