We were told our trip needed to change and would receive new tickets the day before but on the day of the trip it was cancelled, no new tickets were issued then the operator blocked my WhatsApp messages. Extremely poor service and communication
事業者からの返答
we are so sorry to hear about your experince and we do really appologise for this
F
Fearless09555533028
September 20, 2026
Very bad experience with Tripadvisor.
On the day, Saturday, September 19, 2026, we were unable to visit the Alhambra because you did not send our tickets. Very bad experience with Tripadvisor, very disappointed because everything was sold out on site to buy tickets again. We came from France for this visit and it was a birthday present.
T
Tinafish
September 15, 2026
Absolute scam! They will cancel your reservation at the last minute!
SCAM!!! Booked on 8/5/26. Received a WhatsApp message on 9/12 (a week before my trip) that due to a technical error, my reservation would be canceled. I see the last reviewer received a cancel notice in WhatsApp from the same number. It still shows as confirmed in the TripAdvisor app. The Alhambra is WHY we are coming to Granada, and now everything is sold out. They have also not issued a refund.
8
802aur_lies
September 9, 2026
Very bad experience, I do not recommend this provider.
I had a valid reservation for the Alhambra on September 10 at 2:00 PM. The provider first told me that the Nasrid Palaces would be closed. I did not ask for a refund, I simply asked for an official confirmation.
They then acknowledged that the Palaces would finally be open, but canceled my ticket anyway because of a technical problem in their system, without my consent.
The most disappointing thing is that they canceled my reservation at the last minute, without looking for the slightest alternative, even though my visit was scheduled for the next day.
Despite my requests to find a solution, they are no longer responding.
A technical problem can happen, but canceling a customer's ticket without their consent and offering no solution is totally unacceptable.
事業者からの返答
Cher client,
Nous vous présentons nos sincères excuses pour cette expérience, qui ne reflète en rien le niveau de service que nous nous efforçons d'offrir. Vous aviez raison de vous attendre à une réservation fiable, et nous avons échoué sur ce point.
L'annulation de votre billet a été causée par un problème technique de notre système de réservation, mais cela ne justifie en aucun cas l'absence de solution alternative, ni le manque de réponse de notre part dans les heures qui ont suivi — surtout la veille de votre visite. C'est précisément dans ces moments-là que notre équipe aurait dû être la plus réactive, et nous sommes désolés de ne pas avoir été à la hauteur.
Nous prenons cet incident très au sérieux et le transmettons à notre équipe technique et à notre service client afin d'éviter qu'une situation similaire ne se reproduise. Nous aimerions également avoir l'occasion de corriger cela avec vous directement — pourriez-vous nous contacter via [coordonnées de contact] afin que nous puissions étudier un dédommagement ou une solution adaptée ?
Encore une fois, toutes nos excuses pour ce désagrément et pour le manque de communication de notre part.
C
Clare_Paul_HW
September 7, 2026
Amazing place particularly the gardens and views
Grounds, buildings and views were amazing
B
billoutte27
August 25, 2026
Very beautiful site to see absolutely
Very beautiful site to see absolutely if you are in the region. Too bad because of the earthquake a part of the site was closed and no discount, I find that not business-like.
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