I would not book with Tripadvisor again; the purchase is easy, but then being there to be able to enter was quite complicated, the app sends you a code that nobody there knows, then you are embarrassed there and have to contact them by all possible means and suffer to get them to resolve it, and this app is not recommended at all
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Laurens_d
September 17, 2026 · via Viator
Lots of stress and misunderstanding
We booked tickets for the Alhambra in Spain, a tour with audioguide. In fact it was a non-guided tour. We did spend hours behind the laptop to understand how this was organized. We had to get our tickets at the Alhambra at a ‘redemption point’ at a certain spot before the palace. There was nobody there. The chat was not answered. The phone was not answered. After 30 minutes of dispare we found the tickets just 5 minutes before we couldn’t get in anymore. When we passed the ticketcheck we saw that we did not need the tickets at all, only our passports!!
Viator is causing a lot of stress and misunderstanding
事業者からの返答
we are so sorry for your experience
and we really appologise for this
A
amitpE311LP
August 15, 2026 · via Tripadvisor
Worst and useless as it’s without Nasrid
Scam!!! They should not sell such an itinerary that does not include Nasrid palace. For someone who’s from outside the country there’s no way to tell how important Nasrid palace is that they are missing
事業者からの返答
Thank you for your feedback, and we're sorry for the confusion. The Alhambra separates entry into different sections (Alcazaba, Generalife Gardens, and Nasrid Palaces), each ticketed individually by the site itself — this isn't something we control, but we understand it's easy to miss when booking from abroad. We list exactly what's included in each product description, but we're happy to clarify anytime before you book.
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benoitw859
August 13, 2026 · via Tripadvisor
dissatisfied with tripadvisor
very poor directions on site, a lot of difficulty loading tickets via a site (little connection, impossible to contact the provider
This type of booking is really terrible and there are no explanations about what there is to visit on site
事業者からの返答
Thank you for your feedback, and we're sorry for the frustration this caused. We understand how stressful it is to struggle with ticket access on-site, especially with limited connectivity, and we're sorry you weren't able to reach us at the time.
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Passenger50563784941
August 10, 2026 · via Tripadvisor
Scam!!!!!
Caution, absolute scam!
The tickets sent were not accepted at the entrance. There is no required QR code included. We had to buy tickets on-site for 12€ so that we could get access!
事業者からの返答
hi thanks for sharing your experience
we are so sorry to hear about this but after the booking you only received the booking confirmation voucher and you had received you official entry tickets before the tour day that was the one to shaow at the entrance with the official barcode printed on it
we are sorry to hear about your eperience and we really appologise for this
M
musarratb2026
July 12, 2026 · via Tripadvisor
Life time experience
A very good experience, my family was very happy we enjoyed alot
H
hooryaa2026
July 12, 2026 · via Tripadvisor
Worth it experience ✨️
Amazing time we spent together, life time experience
S
sufyana812
July 12, 2026 · via Tripadvisor
Best tour ever
Amazing experience, the guide was too cooperative, these were the best days
S
subtainb2026
July 12, 2026 · via Tripadvisor
Everything went well,
Best experience, enjoyed alot
C
Criona L
July 11, 2026 · via Tripadvisor
Poor customer care
Could not access the ticket .
So i bought a ticket at the door at the door for €12 .
The alhambra is a must .. select your ticket provider carefully
事業者からの返答
Thanks for your feedback we have cross checked the details and get to know that we have already shared the tickets in your viator chat
we are sorry to hear about your experience