レディ・リビングストン・ラグジュアリー・リバークルーズ | ザンベジ川

Dear Guest, Thank you so much for your beautiful and detailed review of the Lady Livingstone Luxury River Cruise. We’re delighted to hear that you enjoyed the tranquility and natural beauty of the Zambezi from the moment you stepped aboard. It’s wonderful to know that our team made you feel welcome and well looked after. We’ll be especially pleased to share your kind words with David. His knowledge of the river, wildlife, and surrounding environment is an important part of creating an engaging experience for our guests. We’re also thrilled that you enjoyed the dinner and the way the menu brought together flavours from both sides of the Zambezi. And we couldn’t agree more about the Zambezi String Quartet—they add a truly special atmosphere to the evening. Seeing hippos, a Fish Eagle, Marabou storks, and the beautiful rainbow reflecting around the Falls must have made the cruise even more memorable. Thank you for recommending the Lady Livingstone Luxury Sunset Dinner Cruise. We look forward to welcoming you back to the Zambezi for another peaceful and unforgettable evening! Warm regards,

Dear Guest, Thank you for taking the time to share your feedback. We are sincerely sorry for the frustration and disappointment you experienced, particularly after making arrangements and payment in advance and then being unable to join the Lady Livingstone Luxury River Cruise. We fully understand how upsetting it must have been to have your plans disrupted in this way. Please be assured that we take your concerns very seriously and are conducting an investigation to establish exactly what transpired with your reservation, including the booking communication and arrangements between the booking platform and the service provider. We would also like to clarify that, as your booking and payment were made through Viator, the refund for the affected booking was processed through Viator, the platform through which the reservation and payment were made. We therefore encourage you to also follow up with Viator regarding the status and processing of the refund on their side. We sincerely regret that this situation affected your day and fell far short of the experience you expected. We are committed to establishing what went wrong and addressing any issues identified to help prevent similar situations in the future. Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience caused. Kind regards,

Dear Guest, Thank you for taking the time to share your experience. We are truly sorry for the disappointment and frustration you experienced, especially after making payment in advance and looking forward to your sunset cruise. We fully understand how upsetting it must have been to arrive expecting to enjoy the Lady Livingstone Luxury River Cruise, only to discover that the boat operator did not have your booking information and that you were unable to join the tour. Please be assured that we take this matter very seriously. We will conduct a thorough investigation with all parties involved to establish exactly what transpired, including the booking confirmation, communication between Viator and the boat operator, and the arrangements for your pickup and boarding. We sincerely regret that this situation affected your evening and resulted in you missing an experience you had planned and paid for. Our intention is always for confirmed guests to receive the service they have booked, and we will use the findings of our investigation to address any gaps identified. If you are willing, please provide your Viator booking reference directly to us so that we can investigate your specific reservation and follow up appropriately. Thank you for bringing this matter to our attention, and once again, please accept our sincere apologies for the inconvenience caused. Kind regards,

Dear Guest, Thank you so much for your fantastic review! We’re delighted to hear that you had such a memorable experience aboard the Lady Livingstone Luxury River Cruise. It’s wonderful to know that you enjoyed the comfort of the boat, the delicious snacks, and the selection of drinks while taking in the incredible wildlife along the Zambezi. Seeing hippos, swimming elephants, crocodiles, giraffes, and buffalo, together with a beautiful African sunset, certainly makes for a special evening. We’re especially pleased to hear your kind words about David. We’ll be sure to share your appreciation with him and the team. We’re also glad that the cruise was not crowded during your visit, allowing you to enjoy a more relaxed and elevated experience on the river. Thank you for choosing us and for recommending the experience. We hope to welcome you back to the Zambezi for another unforgettable sunset cruise! Warm regards,

Hi Edwin It sounds like you had a mixed experience on the Lady Livingstone Sunset Cruise. It's great to hear that you enjoyed the food and appreciated the extended route along the Zambezi River. However, I understand your disappointment with the lack of use of the PA system, which made it difficult to fully engage with the tour guide's explanations. Additionally, longer wait times for service can certainly impact the overall enjoyment of the cruise. Your feedback about the need for better communication and service is valuable and I hope the cruise operators take it into consideration for future improvements. Thank you for sharing your thoughts!

Dear Jo, Thank you so much for taking the time to share your thoughts on your January trip along the Zambezi River. We're thrilled to hear that you enjoyed the sunset cruise! It's wonderful that you found the wildlife views to be best from the docking level—your insights are valuable for future travelers. We appreciate the tip about bringing a jacket, as it can get breezy. Our team strives to create memorable experiences, and your positive feedback reinforces our commitment to providing exceptional adventures on the Zambezi River. We look forward to welcoming you back on another journey with us in the future. Warm regards, Southern Dynasty Safaris Team

Hi rachael We're thrilled to hear that your family had a wonderful experience on the sunset boat cruise! It's fantastic that the activity proved to be a perfect fit for your family, including your toddler and preschooler. We aim to create enjoyable and memorable experiences for all our guests, and we're delighted to know that your family had a positive and fulfilling time. We appreciate your kind words about the responsiveness and courtesy of the company you booked with. Providing excellent customer service is a top priority, and it's rewarding to hear that it enhanced your overall experience. If there's anything specific about the sunset boat cruise that stood out to you or any suggestions you may have for improvement, we'd love to hear your thoughts. Thank you for choosing us to be a part of your family's memorable moments, and we hope to have the pleasure of welcoming you back for more adventures in the future!