Early morning TAP flight to connect to Lisbon to San Francisco was convenient. I had the wheel chair assist from TAP when I arrived in Lisbon and it was fabulous. There are more flights than gate terminal tunnels at the Lisbon airport and TAP flights may deplane using stairs and a shuttle bus to the terminal. TAP had someone waiting for me as I exited the plane to help me down the stairs. I could walk but I wondered if persons who cannot walk are carried down the steps. Then I was driven in a private shuttle bus versus getting on the big bus, avoiding the jostling. I was taken near the gate of my connecting flight to sit at a cafe and relax before boarding my connecting flight. The WC assistant came back when it was an hour before boarding and I was trying to change my Portuguese SIM card back to my US SIM and the TAP assistant actually ran around the airport looking for a paperclip to help me open the SIM compartment and changed out the SIM for me. I was so happy. He gave me time to say goodbye to my friend and off we went to another private shuttle to board the plane that was parked quite a ways from the terminal. The TAP driver of the shuttle helped me with my bags while I made my way up the steps slowly. I was met by the friendly TAP airline assistants who were very attentive the whole flight. I felt so taken care of. Having the wheelchair assist made things go smoothly and stress-free. Thank you TAP airlines.
Thank you very much for your words, it is always a source of pride when our clients like our work.
