イルカ＆ホエールウォッチングミニクルーズ（水中鑑賞付）

Dear guest, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed seeing the pilot whales and that you found most of our crew friendly and helpful, particularly our guide's multilingual commentary. We are, however, sorry that other aspects of the excursion did not meet your expectations. Regarding the transfer, the journey time depends entirely on the location of each hotel and the number of scheduled pick-up stops. Guests staying in the north or outer areas of the south of Tenerife naturally have a longer transfer than those staying closer to the departure port, and we also expect that this is clearly communicated by the seller prior to booking. Concerning the number of passengers on board, we always operate within strict legal capacity limits and voluntarily limit passenger numbers below the vessel's maximum authorised capacity. Perceptions of space and comfort can vary from person to person, especially during the busy summer season, but the Royal Delfín offers several viewing areas distributed across different decks, allowing guests to move around freely during the excursion. Regarding the food, we appreciate that tastes differ. The meal served on board is a complimentary service and not the main purpose of the excursion, which is to experience whales and dolphins in their natural habitat while enjoying the Atlantic Ocean and Tenerife's coastline. We are sorry to read your comments about the photographer. Please note that the photographer is an independent collaborator rather than a member of our crew. Even so, we will pass your comments on, as we expect every guest to be treated with courtesy regardless of whether they choose to purchase photographs. Finally, while we respect that the experience was not entirely what you had hoped for, many of our guests consider spending several hours at sea, enjoying the sunshine, the ocean breeze, and observing resident pilot whales in their natural environment to be the highlight of their visit to Tenerife. Kind regards, Tenerife Dolphin

Dear guest, Thank you for taking the time to share your feedback. We are sorry to learn that the excursion did not meet your expectations. However, we would like to clarify several points for future readers. Firstly, the Royal Delfín operates under strict maritime safety and capacity regulations, which are rigorously respected at all times. In addition, we voluntarily limit passenger numbers below the vessel's maximum authorized capacity in order to provide additional comfort and freedom of movement on board. While perceptions of space and comfort are subjective and can vary from person to person, the vessel offers multiple viewing and seating areas across different decks, allowing guests to move freely throughout the excursion. We also respectfully disagree with the statement that it was impossible to see dolphins or whales due to the number of passengers on board. The Royal Delfín is a large sightseeing catamaran specifically designed for whale watching, with ample viewing space distributed around the vessel. During sightings, guests have plenty of opportunity to observe the animals from various locations on board, and the size of the vessel often provides better visibility than many smaller boats. Regarding vegetarian meals, special dietary requirements can be catered for when requested in advance at the time of booking. As meals are prepared beforehand according to the information provided, it is important that dietary preferences are communicated before the excursion takes place. We are also concerned by your comments regarding our staff. Our crew and guides work hard every day to assist passengers and ensure a positive experience, and while we respect your opinion, your description does not reflect the feedback received from the vast majority of our guests. Finally, we are sorry that the experience did not match your expectations. However, the vessel, facilities, route and services are clearly presented through our website and partner agencies, allowing guests to make an informed decision before booking. Kind regards, Tenerife Dolphin