There was an unfortunate mix up with my pick up. My original driver picked up the wrong passenger. So, I managed to contact the tour operator who realized what happened. They sent a second driver who I couldn’t really communicate in English with. They sent another driver who, in the end, was outstanding. I guess third time is a charm! He was so knowledgeable, kind, polite and courteous. He is the reason I’m giving 5 stars. He was excellent and literally saved the day from being a complete washout. In the end, it was everything I had hoped for
hank you so much for your honest feedback and for still giving us 5 stars despite the mix-up at the beginning. We sincerely apologize for the initial confusion with your pickup — this is not the standard we aim to provide. We’re very glad that our team was able to correct the situation quickly and that your final driver delivered an exceptional experience. Your kind words about his knowledge, professionalism, and service truly mean a lot to us. He will be thrilled to hear your appreciation. Thank you again for your patience and understanding. We’re happy that your day turned out just as you hoped, and we look forward to welcoming you again for an even smoother experience next time!
