Superb Peter and the car. Pricing atrocious
The driver Peter and the car is nothing short of fantastic. The rating is 5star.
However - to imagine that a car with a driver for 6 hours with 2 stops costs 600 Euros is a bit over the top. The problem is the charging is per head of 200 Euros. We are a family of 3
事業者からの返答
Dear customer.
Thank you for your valuable feedback regarding your recent journey. We appreciate you taking the time to share your experience and are delighted to hear that you were satisfied with our driver Peter and the premium Mercedes.
We regret that you rated our service only three stars on Viator due to the pricing. We understand your concerns and would like to clarify that we do not set the prices directly. We work with over 500 partners across Europe. For example, prices in Austria are 35% higher for this service compared to the Czech Republic and Hungary, while Switzerland is 30% more expensive than Austria.
Our partners provide us with competitive rates, but these prices include many elements such as taxes, margins, administrative fees, and more. Our pricing structure is designed to ensure the highest quality of service, safety, and comfort for our clients.
We strive to maintain transparent and fair pricing and appreciate your understanding in this matter. Your feedback is important to us, and we will continue to work on improving our services. Thank you for choosing us for your travel needs. We hope to have the opportunity to serve you and your family again in the future and provide a better experience.
Best regards, Jan