Booked this via viator for transport from Florence to Rome airport. The transport company asked me to pay extra $70 Euro on top of payment via viator at end of journey because we are going to Rome airport. Not Rome. Otherwise the company ( Europe tour- private sight seeing transfer and day tour) will transport us to Rome not airport!! Beware. The driver had no idea why we had to pay extra $70 euro either. The driver was very nice.
This $70 euro doesn’t get to count to viator reward either.
事業者からの返答
Dear guest,
Thank you for your feedback. We’d like to clarify the situation regarding the additional charge.
The extra €70 was not a random fee, but a cost-based surcharge for a change in the drop-off location from central Rome to Rome Fiumicino Airport, which required the driver to travel approximately 70 kilometers more than originally booked. This fee goes directly to the driver, who had to spend extra time and cover additional distance and fuel.
Our company works with over 400 trusted partners across Europe, and we follow a clear and fair set of operational rules. When a destination is changed after booking, especially outside the city, it’s not feasible for us as a company to absorb those additional costs — especially when they are solely a result of client-side changes.
We’re sorry if there was any confusion, and we always aim to be as transparent as possible. We’re happy to hear you had a positive experience with the driver, and we hope the overall journey was smooth and comfortable.
Thank you for understanding.
Europe Journey Team
M
Michael_G
June 25, 2025 · via Viator
Great Ride!
Robert was excellent, made the drive easy and fun for our family. He recommended a great stop in Orvieto. It was a great respite from our train travels. Highly Recommended!
事業者からの返答
Hello, Michael! Thank you for your wonderful feedback! We're delighted to hear that Robert made your journey both easy and enjoyable. His recommendation to stop in Orvieto is a favorite—such a charming place to explore. We're glad it offered a welcome break from train travel. Highly appreciate the recommendation and hope to see you again on another trip!
L
Lynda S
May 27, 2025 · via Tripadvisor
An excellent comfortable drive from Florence to Roma in air conditioned French car with an amazing driver
The driver Robert was on time in fact a bit early, which suited us fine. He was warm and friendly. His driving was excellent and I felt comfortable and safe.
We would certainly hire him again if we could
事業者からの返答
Hello, Lynda! Thank you for sharing your experience! We're glad to hear that Robert provided such punctual, safe, and friendly service. It's wonderful to know you felt comfortable throughout the journey, and we'll be sure to pass along your kind words. We'd be happy to welcome you again in the future!
1
126alyssap
December 1, 2024 · via Tripadvisor
Private Transfer in Italy
We took a private transfer from Rome to Florence, because the trains were on strike. Our driver was timely, polite and a very good driver. The van was nice and fit our family and luggage comfortable. Overall a great experience!
事業者からの返答
Hi, Alyssa! Thank you for sharing your experience! It’s great to hear that your private transfer turned out to be such a smooth and enjoyable solution during the train strike. A timely and polite driver, paired with a comfortable van for your family and luggage, makes all the difference in turning a potential travel hassle into a seamless journey. We're so glad everything went well for you.
P
Patricia_G
October 26, 2023 · via Viator
Awesome , Stress Free
Many Thanks to Dino & Viator,
My Family was treated to a Wonderful drive from Florence to Rome .
The vehicle was pristine , extremely comfortable with excellent views of the countryside as we drove to Rome.
Dino our driver was very skilled as he negotiated the traffic but still managed to share his knowledge of Italy & his own life experiences he made us feel relaxed as we travelled down the highway.
The transfer turned out to be a very pleasant , no stress experience for my whole family !
Best Regards
Patricia Galbraith & Family
事業者からの返答
Hi, Patricia! Thank you for your kind word.
We are so happy to know either our service and Dino met your expectations.
We will love to see you soon again in your next European adventure.
