Everything was closed and the activity was very expensive . The guide was a student not keeping well and his voice was nearly audible with a group of 7 of us
事業者からの返答
Dear Guest,
Thank you for your feedback. We’re truly sorry to hear that you weren’t completely satisfied with your experience.
We’d like to clarify that opening hours for the destinations are publicly available, and we recommend checking them in advance as we have no control over their schedules.
Our drivers are not certified tour guides but are local, knowledgeable about the area, and fluent in English, which is clearly stated in the service description.
Regarding the cost, we strive to keep our prices as low as possible while including various fees, taxes, and associated costs to provide the best possible service.
We deeply regret if the driver’s health condition affected the quality of your experience. Your feedback is valuable to us, and we will do our best to ensure such situations do not occur in the future.
Thank you for your understanding, and we wish you all the best.
Kind regards, Jan
A
Angela_M
December 26, 2024 · via Viator
Private transportation from Salzburg to Saint Gilgen and Halstatt with local driver
St Gilgen and Halstatt are both beautiful locations. We arrived early in Saint Gilgen -about 9:00 AM and unfortunately, most of the businesses were closed. We did enjoy walking around and seeing the city and the view of the lake.
Halstatt was picturesque as anticipated, we arrived as it began to snow. Our guide dropped us off and we spent several hours walking around the city.
The vehicle was very comfortable, easily accommodating five adults and the scenery on the drive was beautiful. Our guide did not talk during the drive and at the drop off when I asked for recommendations and information on where attractions were located…she seemed unfamiliar with the cities and what would be open or available. So while this was advertised as a private tour with a local driver, it was primarily transportation from Salzburg to St. Gilgen and Halstatt. It cost just under $800, so taking a taxi or a bus may have been less expensive
事業者からの返答
Dear Guest,
Thank you for your feedback. We are glad to hear that you enjoyed the beauty of St. Gilgen and Hallstatt, as well as the comfort of our vehicle and the scenic drive.
We’d like to clarify that our drivers are not certified tour guides but local, English-speaking drivers, as mentioned in the service description. Their primary role is to ensure comfortable and safe transportation. However, we regret that you found the information provided lacking. We value your feedback and will work on improving in this area.
Regarding the cost, it includes not only transportation but also various fees and costs associated with providing a private service to ensure your experience is as comfortable as possible. We’re sorry if the service did not meet your expectations and appreciate you bringing this to our attention.
We hope that despite these concerns, you were able to enjoy your trip and take home wonderful memories of these unique locations.
Kind regards, Jan
A
Apoorva_G
November 13, 2024 · via Viator
Very comfortable and highly recommended
J was extremely courteous and considerate. We were a family with our parents and a toddler. He offered a step stool to help my mom (who has a back issue) to get inside the minivan, he was cognizant of the requirements of our toddler too.
He was right on time and was always easily available and very kind throughout. He was also knowledgeable and gave us a good insight into the country and the cities. He is an excellent driver, needless to say, and the car too was in an immaculate condition. Our day tour was beyond comfortable, and I’m glad for J and that we booked this tour.
事業者からの返答
Hi, Apoorva! It sounds like J provided a truly exceptional experience for your family! His attention to detail—offering a step stool for your mother and being attentive to your toddler’s needs—shows just how courteous and considerate he was. Punctuality, kindness, and a genuine understanding of both the country and cities you visited must have added so much to your trip. With his excellent driving skills and a spotless vehicle, it’s wonderful to hear your day tour was beyond comfortable. Thank you for sharing, and we’re delighted that J made this tour so memorable for your family!
L
Lauren_H
October 8, 2024 · via Viator
Highly recommend
The day was great! Hallstatt was beautiful. Our guide was soo nice and patient, dropped us a very convenient spots so we could easily navigate the town.
事業者からの返答
Hello, Lauren! Thank you for your lovely review! We're so happy to hear that you had a great day and that Hallstatt's beauty left a lasting impression. It’s wonderful to know that your guide was nice and patient, making your experience even better by dropping you at convenient spots to easily navigate the town. We hope to welcome you on another memorable journey soon!
C
Cphsman
October 30, 2023 · via Tripadvisor
Great Day!
Actual Guide was in accident (he was reported okay!) previous day. SO, the Boss & his wife picked us up instead!
Was actually nice spending time with them as we visited St Gilgan & Hallstatt. We enjoyed a perfect weather day as bonus.
1人が参考になったと回答
事業者からの返答
Hi, John! It was our pleasure to assist you with this day trip. And we thank you for understanding.
We will love to see you again during your next adventure in Europe for any transfer or day trip.
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