The driver was very nice, but he didn’t speak a word of English. We had to communicate through his son on the phone, but that was fine. We were just disappointed that he picked us up 30 minutes late and we missed one of our activities in Venice because of the late pick up.
Thank you for your feedback, and we sincerely apologize for your experience. We investigated what happened and found that the original driver became ill and arranged a replacement without informing us. This should not have happened, and we also apologize for the difficulties with communication in English. Most importantly, a 30-minute delay for a scheduled pickup is unacceptable, especially when it causes our customers to miss a planned activity. Drivers are expected to allow sufficient time and anticipate possible traffic or other delays. We are very sorry that this affected your plans in Venice, and we appreciate you bringing this to our attention. Thank you, Jan
