It was a large ferry style boat with approximately 100 people on board and the trip around the island was beautiful but the tour guide on the boat gave us very little information, very dull. Also when booking it said we had 5.5 hours on the island of Capri but we had less than 4 hours. We didn’t have much time to do anything but we did take chair lift to top and had lunch that was basically all we had time for.
S
Shawn M
June 3, 2026 · via Tripadvisor
Don’t buy this tour, terrible customer service experience.
I haven’t gone on the tour yet but the instructions and communication to find the meeting point is absolutely terrible. We just arrived at the meeting location after asking The booking information for the tour will tell you one location to meet at. Then there is a different wt location to meet at within a message that is sent through trip advisor.
I would recommend just buying a public ferry transport for 1/4 of the price. I would strongly advise against purchasing this tour.
And once your tour guide meets you there are still no clear instructions. Just follow other people with the same color bracelets.
P
Philip_A
May 24, 2026 · via Viator
Poor
We arrived at port as instructed, no mention on booking we had to go to ticket office, queue and check in for a wrist band, we thought the tickets we had were enough.
The boat was dirty, I had black marks on my trousers, hands and arms from leaning on railing.
We sat outside and could not hear any information so no idea what was happening or what we were seeing.
We pulled into Capri harbour to pull back out again and go round coast, unsure why.
When we finally arrived at Capri it was 13.30 and was told to be back at boat 30 minutes before departure, which was 17.00 hours, this gave us 3 hours on Capri, not the 5 hours we thought we were getting.
The boat man said we pick you up over there and pointed to a stone pillar.
We looked round Capri, no complaints there, on arrival back at port we waited at the meeting place as did everyone else to end up boarding the ferry at 5 o'clock as our boat was nowhere to be seen.
T
tja_ag2026
May 1, 2026 · via Tripadvisor
Lovely Capri
We had wonderful time in Capri and specially on the way, with Roberto and Josepe, very cool & experienced guys 😎
Swimming in the turquoise sea at the end of April was a great, but cold experience, only for the bravest🤩
事業者からの返答
Dear tja_ag2026
Thank you for sharing your positive experience with us! It’s great to know that our tour has fully satisfied you. Your feedback encourages us to continue offering the highest level of quality and service.
Rosa Savarese
Reservations Dept & Customer Care
C
Cocoli50
September 30, 2025 · via Tripadvisor
Capri at its best 😉
Great experience with a very small group, opportunity to swim , go around the island and tour Ana Capri and Capri. Plenty of time to get around, have liessurly lunch, etc
事業者からの返答
Dear Cocoli50
Thank you for your wonderful review. We will share your nice words with our staff! We are constantly committed to providing the best customer service and we are glad to hear that we succeeded.
Thank you again!
Rosa Savarese
Reservations Dept & Customer Care
M
mallinso
September 26, 2025 · via Tripadvisor
Wouldn’t recommend. 3 star purely for guide.
Nello, the guide was excellent and really kind. Especially to one of the group who was ill.
Trip not exactly as aspected. Ferried across then long walk to little boat with time pressure and 2 of party had walking sticks. Not enough time to appreciate Capri, even paying for bus with guide. Very congested island, pretty but not as expected, overrated experience. Delayed ferry back from island by an hour. Passengers very angry, pushing each other and a fight broke out as the boat arrived causing distress to many.
事業者からの返答
Dear mallinso
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.
In any case I would just like to clarify that for this tour 5.5 hours of free time are given, many more than those usually available on the market, the hours are studied and evaluated by us firsthand to make the visit possible complete on the island.
I would also like to underline that this tour is not a ferry (public transport) but a boat belonging to a private company, perhaps you are confused because it leaves from the same ferry pier.
Your feedback is valuable, and we will use it to make necessary improvements.
Rosa Savarese
Reservations Dept & Customer Care
A
Angela_Z
September 8, 2025 · via Viator
Do not recommend, horrible experience
Worst boat ride I have ever been on in my entire life. Other responsible tour operators cancelled the tour but they did not. The ride to Capri was so choppy that almost half the boat was sick and throwing up and there was a line for the bathroom for people to throw up. The staff were passing out plastic bags! The guides acknowledged how rough the ride was and how bad the weather was as well. They brought us directly to port with no tour around the island given the weather and then refused my refund request. No response from either the agency or Viator themselves. I will be disputing with my credit card.
事業者からの返答
Dear Angela_Z,
We are truly sorry to read that your experience did not meet your expectations. However, we would like to clarify that when we decided to depart, the sea and weather conditions were considered safe and acceptable for navigation. As a company, we always act responsibly and would never put the safety or health of our guests at risk.
Unfortunately, sea conditions can sometimes change during navigation, which may cause discomfort for some passengers despite our best efforts. In such cases, our crew does its utmost to assist guests and ensure their well-being on board.
With regard to the tour around Capri, the decision to adjust the itinerary was made solely (according with all the customers on board) in the interest of passenger comfort and safety, which remain our top priorities.
We understand your disappointment, but we respectfully confirm that the service was provided in line with safety standards and our commitment to guest care.
Kind regards,
Reservations Dept & Customer Care
J
junemL9209NP
September 7, 2025 · via Tripadvisor
Exploring the Amalfi coast and Capri
Brilliant and well organised trips, helpful staff along the way , informative and would go again. Areas we visited were very beautiful
事業者からの返答
Dear junemL9209NP
Thank you for your wonderful review. We will share your nice words with our staff! We are constantly committed to providing the best customer service and we are glad to hear that we succeeded.
Thank you again!
Rosa Savarese
Reservations Dept & Customer Care
1
12eunkyungl
September 6, 2025 · via Tripadvisor
No regret trip!
It was a fun trip. Beautiful weather, nice group of people, stunning scenery, and friendly crew and staff! Well organized boat trip to Capri! Highly recommend!
事業者からの返答
Dear 12eunkyungl
Thank you for your wonderful review. We will share your nice words with our staff! We are constantly committed to providing the best customer service and we are glad to hear that we succeeded.
Thank you again!
Rosa Savarese
Reservations Dept & Customer Care
A
alyssakN2040BU
September 2, 2025 · via Tripadvisor
Highly recommend
This was my second time going on this boat tour. Would highly recommend it! We had a great experience and enjoyed our time at Capri.
事業者からの返答
Dear alyssakN2040BU
Thank you for your wonderful review. We will share your nice words with our staff! We are constantly committed to providing the best customer service and we are glad to hear that we succeeded.
Thank you again!
Rosa Savarese
Reservations Dept & Customer Care