It is a very good tour with very good driver Pankaj and Guide Girish. Only issue is that most locations in Brindavan and Mathura is only accessible by rickshaw (which should have been a disclaimer to notify people ahead of the challenging nature through narrow roads) . Pay for the rickshaws is separate and could be very well bundled in the same price listed for better customer experience . Tour planning could have been better as attractions order were changed last minute .Overall some minor flaws but gets the job done .
事業者からの返答
Dear Pradeep,
Thank you for your valuable feedback and for choosing our Delhi Divine Trail: Mathura Vrindavan Day Excursion. We are delighted to hear that you enjoyed your tour with our driver, Pankaj, and guide, Girish.
We understand your concerns and would like to clarify a few points:
Since you initially opted for our car-only package, other services were not included. Later, you chose to add the guide service, which was promptly added to your package. Our third pricing option includes a car, guide, and entrance fees, with a rickshaw ride bundled as part of the package for your convenience. We also offer a package that includes lunch to provide even more flexibility and convenience.
To ensure a seamless experience, we informed our guide to cover all places of your interest. We highly recommend booking our comprehensive package that includes a car, guide, and entrance fees for the best experience on all our tours.
We appreciate your suggestion regarding the rickshaw ride. We will work on updating our tour descriptions to notify guests about the accessibility of certain locations and consider bundling rickshaw rides in our pricing for a smoother experience.
Thank you once again for your feedback. We hope to have the opportunity to serve you better on your next trip.
Warm regards,
Shashi Gupta
