Terrible. We were taken to the wrong helicopter place which was 2 hours away from the correct one and ended up missing our flight tour. This was not our fault but we were considered a no show so I will now have to deal with this company to get a refund.
They sent two transports to pick us up. One at 10:30 which was our arranged pick up time and the driver had my name so we went with him but I received a message from the tour company saying we had taken the wrong transport. How could I have taken the wrong transport when the driver had my name? The other driver was apparently there at 11:30. I was told I had double booked. Again, I did not arrange the transportation, they did. How was this my fault.? We spent hours driving around from hotel to wrong helicopter place, then the 2 hours to go to the right one which we were told the helicopter would wait for us but it didn’t. Fortunately, the helicopter place was very kind and was able to offer us a flight an hour and a half later but I had to pay for it. While we were waiting I was informed that the tour company were sending us another car to take us to the different hotel I had requested at time of booking. Our current driver said he would wait for us and take us to our hotel which I informed them of. The response was “ok”. An hour later we were informed that this other driver was there to pick us up. WTH. ??? They said I had to pay him 35 euros which I did just to send him away. It was a terrible day spending most of it driving all over. How do you send people to the wrong helicopter place? I do not recommend this company as I will now most likely have to fight to get my money back.
事業者からの返答
We are very sorry to hear about your experience. However, we would like to clarify that our service for your booking was limited strictly to airport transfer on 27 April.
We were not involved in the helicopter tour booking or the transportation arrangements related to that activity. Based on the details provided, the issues described appear to be linked to a separate tour operator.
We have contacted Viator to review this matter, as this feedback does not reflect the service we provided.
Thank you for your understanding.
R
roland_m
November 14, 2022 · via Viator
Great service
Great service and driver met us and communicated very well had our name on a placard and we were off to our hotel
K
Kamal K
July 4, 2022 · via Tripadvisor
Perfect transfer
We had a great experience with Ridwaan. He was on time and brought us safely to our destination. We can highly recommend him!
B
BiancaOnTour2020
March 1, 2020 · via Tripadvisor
Very reliable Airport transfer
After booking we have been contacted immediately by Taxi Mauritius to align on all details. Ridwaan also contacted is again one day before ...really great.
At the airport everything worked perfect.
Thanks!!!
4
444ristok
December 27, 2019 · via Tripadvisor
Good service
Excellent service,punctual and reliable.Good communication ,mostly via Whatsupp.
Ridwaan is my next driver when visiting Mauritius.
Z
Z5353KWpeters
December 26, 2019 · via Tripadvisor
Very good Service
Thanks to very good and fast communication, all problems were solved immediately.
We arrived at the airport, and the driver was waiting outside with my name tag.
Fast and secure transfer to our hotel across the island.
Anytime again
F
FDidil
November 15, 2019 · via Tripadvisor
Very good Service
Very good experience for our airport transfer: punctual, helpful and at a very interesting price. We also did a day of discovery with Ridwann: very good. We highly recommend!
A
AMY H
November 9, 2019 · via Tripadvisor
Timely Airport Pick-up.
My flight was delayed and i was late for my pick up,i was so worried Ridwan won't be at the Airport. Gladly he was. Very efficient.
B
babs1212z
September 25, 2019 · via Tripadvisor
Perfect taxi service
We were on holiday in Mauritius for 2 weeks and contacted this taxi company before our arrival from home via mail and then via whatsapp. Since in Mauritius we drive on the left, it was better for us to be chauffeured safely and prefer not to drive ourselves. Due to the fair and reasonable prices we have booked all transfers and also 2 day trips. It all worked wonderfully. Ridwaan, our driver is a very attentive, careful driver and we have always felt very comfortable with him. He showed us many beautiful places on the island on the two days that we would not have found ourselves. It is clear to us that we will definitely book The Palm Taxi Service again next time. We can highly recommend this taxi Service.
H
Herbert_Babs
September 24, 2019 · via Tripadvisor
Highly recommended taxi Service at a fair price!
We booked 3 transfers + 2 day tours in advance from home and contacted several taxi services. The Palm Taxi Service was the most responsive and also offered at a very fair price - so we booked there. We were able to coordinate all the details in advance via Whatsapp, so that everything worked perfectly on site!
Arriving in Mauritius, we were met by Ridwaan with a name tag and a smile on our face at the airport and then taken to our first hotel in the northwest. After 6 days, a transfer to a hotel in the southwest followed - and from there we went back to the airport.
During our stay we took Ridwaan on two day trips where he drove us to beautiful places like Pamplemousses Botanical Garden, Rochester Falls, Gris Gris, Alexandra Falls, Grand Bassin, Chamarel Rum Distillery, Tea Plantation, Chamarel Falls, 7-colored Earth, etc., and told us a lot about country and people along the way.
Ridwaan is a very nice young man who cares very much that his customers are also satisfied with his performance - and at an extremely fair price! Everything worked out fine and we were completely satisfied, so The Palm Taxi Service will be back for us on our next Mauritius holiday. be a choice and would recommend it without restriction!
Thanks again Ridwaan for the great time!
