Im waiting for a full refund as assured by Frederick. I had talked via the app only 50 minutes before our pick up time and nothing was mentioned. I took a taxi all the way to the meeting point. Upon arrival I was told the boat tour was not possible due to the river being too high. Why dwas this not communicated before hand? Now I had to pay a taxi both ways and waist hours.
事業者からの返答
Hello Michelle,
Thank you for sharing your experience with us. We understand how disappointing it must have been to have your night tour and Seine river cruise cancelled, especially after you had been looking forward to it.
Unfortunately, due to heavy flooding on the Seine, it was unsafe to operate the cruise that evening. Although we checked with the boat company earlier in the day, they did not yet have information on the cancellation. However, safety is always our top priority, and as flooding is beyond our control, we had to follow the boat company’s decision to suspend service.
Regarding transportation, all of our pick-up locations are within Paris, and we are unable to arrange pickups outside of the city. To ensure a smooth experience, we recommend confirming this detail before arriving.
As you mentioned, our team member Frédéric provided you with two options when we contacted you : either to continue with the tour and use the cruise tickets another day or to receive a full refund. You opted for the refund, which we issued immediately and without hesitation.
We regret that this experience fell short of your expectations, and we hope to have the opportunity to welcome you back under better circumstances.
Kind regards From Paris.
M
Mark O
May 11, 2024 · via Tripadvisor
Paris je’ taime
Paris is always beautiful with so much to experience. Preparing for the Olympics, there was understandably lots of construction that blocked some parks and views but the Seine River has never looked cleaner. The Eiffel Tower area is blocked off, assuming for security reasons. We did and still do have an issue with Avis car rental claiming we damaged their van despite having video of existing damage. There was also a confrontation at the Avis counter when an older couple was rescued their pre-paid car.
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Beverly_T
October 19, 2023 · via Viator
Boat just ok. Pick up guide AWESOME and knowledgeable.
Guide that picked us up at hotel was awesome. Boat ride very scenic but no narration have no idea what we were looking at. Also going too fast to take pictures.
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Stephan_D
August 27, 2023 · via Viator
Must do Experience in Paris!
Fred, our driver and guide was superb! His knowledge of the known and unknown sites of Paris was so informative! His likeable personality made the tour engaging and outstanding! We saw all the important sites at night with lights that certainly made them come alive. This "city of lights" tour makes Paris memorable! The seine cruise included was fantastic! Bridges aglow with statues that seemed to come alive in the glow from the lights. Must do tour with guide Fred in Paris!
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Mary_B
December 18, 2022 · via Viator
Great evening tour of Paris!
We had an outstanding tour with Julien. It was our last night in Paris so he brought us to see all the sights we had not gotten to see. He was so knowledgeable and really brought the history together for us with his graphics and iPad. The Seine River cruise was wonderful. It was great to be dropped off and picked up from the cruise on a very cold night. I highly recommend Julien.
事業者からの返答
Dear Mary_B,
We are really happy to read that you enjoyed your tour of Paris By Night with Seine River Cruise.
Our customer’s satisfaction is our top priority!
Thank you for sharing your comment about your guide, we will pass your kind feedback to Julien so he can know about your satisfaction.
Be assured that our guides do theirs best to provide you an unforgettable trip.
We would be happy to welcome you again on one of our tours.
Thank you for trusting us.
Warm regards,
Nicolas J.
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luz_c
October 3, 2022 · via Viator
History and beauty
Historic details. Lights at night. Beautiful bridges. Very knowledgeable guide. Very nice van. A little boring for little children.
